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I have my License Key for Capture 21 to install into my Capture One 21 trial version

Mark Helfer

I've bought my product key from Capture One 21 but I don't have any instructions to make my trial version to become permanent on my computer. I can't find any help anywhere to install my purchased product key. I need some help here. 

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Comments

3 comments

Date Votes
  • SFA

    Mark,

    De-activate your trial license.

    Re-start C1 and enter your product key when prompted.

     

    https://support.captureone.com/hc/en-us/articles/360002467237 

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  • David Letz

    My heart goes out to you. What I thought would be a routine method to update from trial version to full version is a freaking nightmare. I followed SFA's advice and thought I was on my way to getting this update done...but NO! The software says an error has occurred and please try later." Geez...

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  • SFA

    David,

    It is possible that the server (or some link to it) is not currently available for a period of maintenance or some other issue. 

    I checked a few things n my account a few minutes ago and had no problem connecting  - but that is not necessarily the same thing as trying to activate from within the application.

    However, earlier today I was unable to access an online banking facility from my PC (it worked via their mobile app but that would be a different connection) until I opened a Private Window in the browser. 

    It's not a problem I have had before. I verified the information I needed and went on to other tasks. I have just tried it again with the same result. I suspect that I may need to clear the saved cookies for that site before another test is undertaken. Something to look at tomorrow.

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