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CaptureOne pro mit trial licence

Permanently deleted user

Ich habe captureone pro full gekauft, aber die licence die ich bekommen habe ist für captureone trial. Wenn ich captureone21 öffne, erscheint oben rechts "trial"

Danke für Eure Antwort

rireb@hispeed.ch

Grüsse

Richard

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Comments

9 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    Did you use the trial first? If you did, have you deactivated the trial before restarting with the new Pro licence code?

    Ian

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  • Permanently deleted user

    yes I used the trial, then I've deleted the software completely. then I installed the software from the link in y mail and filled in the licence key. But when I open the sw I still get the trial version.

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  • Ian Wilson
    Moderator
    Top Commenter

    OK. So when you have opened it (and it's the trial version) go to License on the Help menu (as you are on Windows - different menu on a Mac). Deactivate Capture One on that computer.

    Then close Capture One.

    Open it again and enter your new license number when prompted.

    See the Help page here, too.

    https://support.captureone.com/hc/en-us/articles/360002467237-Deactivating-Capture-One 

    Ian

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  • Permanently deleted user

    Thanks Ian

    But the license key looks as follows:

    still tryal key!!

    the following key looks like a trial key I got with email

    but I both the full sw

     

     

    Hi,

    Here's your trial-pro license key:

    M3RY-MEXC-M3TK-YE57 

     

    Use this key to activate your Capture One software and you're all set!

    Haven't downloaded Capture One yet? Get it here

     

    We design pro tools to support creatives like you - and we hope you enjoy creating images with us.

     

    Sincerely,

    The Capture One Team

     

    Capture One A/S, Roskildevej 39, 2000 Frederiksberg, Denmark
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  • Ian Wilson
    Moderator
    Top Commenter

    Richard

    First I think you should edit that post and hide your license key.

    Second, when you bought the product, after you had the trial, did they not send you a new product key?

    You can also log in to your account on the Capture One website and go to the manage licenses section like this.

    Then you should be able to see your licenses, and it will display your license code there, like this. (For obvious reasons, I have blurred out my code, and my email address).

    Is the license key shown there the same as the one you were using?

    Ian

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  • Permanently deleted user

    Hi Ian

    No I just got the trial code after I both the sw

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  • Permanently deleted user

    now I cannot login with this code anymore

     

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  • Permanently deleted user

    in licence management the same code is showing.

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  • Permanently deleted user

    just tried again, filled in my personal data, but same thing.

    Seems that I definately got a trial code by email

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