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Start problems

Serge MONTAGNON

Hello,

I'm Serge from France and I work as a wildlife and nature photographer.

I've starting with capture one till few month, after being a Lightroom user, and I've problem ti Strat the software.

At each start I've a message "Le serveur n'a pu vérifier le code de licence".

May have some help please

Best regards

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Comments

9 comments

Date Votes
  • Permanently deleted user

    A quick search revealed this page on the Capture One support site: 

    https://support.captureone.com/hc/en-us/articles/360002423957-Capture-One-cannot-be-activated-as-the-license-code-could-not-be-verified-by-server

     

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  • Serge MONTAGNON

    thanks for the answer but i've the good licence for the software in use...

    I've try to delete completely Capture One and give register.. but nothing change. Before the problem, few days before... all is running correctly

     

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  • Permanently deleted user

    Did you by chance subscribe to the 22 version pre-order ?

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  • Permanently deleted user

    I did the preorder and now my "updated" 21 does not open up with either key code????????

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  • Serge MONTAGNON

    Yes, i have pre -order 22 version but don’t work with because i havé not received it 

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  • Permanently deleted user

    because i havé not received it 

    Yup.  It has not been released yet.  That will be in a month or two.  That said, the new license you received is supposed to work with your current version of Capture One.

    Deleting and re-installing Capture One may make you feel like you are doing something, but in this day and age it is very unlikely to make any difference as the program preferences and other data that drive the program stick around even after removing the application.

    What worked for me (and many others) was to deactivate the old license code then re-launch Capture One and activate the new license code.  You can also verify the status of your license on the Capture One web site.  Mine looks like this:

     

     

    Clicking on the circled down arrow shows me the details including my license code and my activation history.  I can deactivate from there, too.

    Yes, it states that it is a Capture One Pro 22 license.  It can still be used with earlier versions of Capture One.  It is the license I'm currently using for Capture One 21.

    I hope that helps.

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  • Permanently deleted user

    Marco

    How many times now? You are a saint!

    Regards

    Shane

     

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  • Serge MONTAGNON

    Thanks Marco,

    that work fine for me now

    best regards

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  • Wolfgang Hahner

    Had the same problem plus I never received the Fulfillment Email from FastSpring. I guess the email would have had some instructions on how to upgrade. It isn't all that intuitive but after I logged into my CaptureOne account it showed the Order and the new License-Key :)

    Thanks everybody for the help!!!

     

     

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