How to Unsubscribe?

Permanently deleted user

• November 11, 2021 11:08

I want to cancel my subscription before the next automatic renews for 12 months, but the page says:

'This subscription cannot be canceled here.

Contact Capture One Order Support at ordersupport@captureone.zendesk.com if you have any questions.'

This e-mail does not exist, not able to contact Phase One through it.

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  Permanently deleted user

  • November 11, 2021 11:44
  • Edited

  

  Firstly - not a forum problem.

  Secondly -

  This e-mail does not exist

  Yes, it does, I've just got this from it:

  Your request (120030) has been received and is being reviewed by our support staff.

  As we are currently experiencing a high volume of incoming requests it may take a while before you get a response.
  We appreciate your patience and assure you that we are doing our best to reply as soon as possible.

  If your request is regarding Capture One 21 - then please see here: https://support.captureone.com/hc/en-us/articles/360014599438

  To add additional comments, reply to this email.

   

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  SFA

  • November 11, 2021 12:14

  Here is a link that should go directly to the relevant section of the "All about Capture One Licenses" guide document.

   

  https://support.captureone.com/hc/en-us/articles/360007791797-All-about-Capture-One-licenses#h_52c763bb-6134-40e1-9f4a-87113514aeca 

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