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"Unable to establish connection to Capture One activation server"

David Letz

I get this message every time I try to get my paid license activated. Here is the "diagnostics" generated after the attempt fails.

 

Check 01: Success
Check 02: BFEBFBFF000906E9 /
Check 03: 571492095
Check 04: OK
Check 05: 236
Check 06: success

Anyone have this issue before? What do I need to do? Thanks.

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Comments

5 comments

Date Votes
  • SFA

    Have you already followed the advice in this article?

    https://support.captureone.com/hc/en-us/articles/360012932177-How-to-activate-Capture-One 

    Have you had a trial license previously activated? 

    Did you de-activate it before attempting to activate the purchased license?

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  • David Letz

    Have you already followed the advice in this article?     NO, I will try the license activation error FAQ.

    https://support.captureone.com/hc/en-us/articles/360012932177-How-to-activate-Capture-One 

    Have you had a trial license previously activated?    YES

    Did you de-activate it before attempting to activate the purchased license?   YES

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  • SFA

    It sounds like you have followed the correct steps.

    The error diagnostics that I have seen (some time ago) usually had a "Failed" line.

    I seem to vaguely remember that a Windows update was at least part of the problem, temporarily but I might be thinking of 2 different but similar issues about server connectivity.

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  • Permanently deleted user

    Anche  io stesso problema di connessione al server per attivazione licenza

     

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  • Permanently deleted user

    Risolto con una profonda disinstallazione 

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