Chiave aggiornamento Capture one 22

Permanently deleted user

• December 17, 2021 11:06

Buongiorno, ho acquistato in pre ordine la versione di Capture One 22 a Novembre. sul mio Capture One 21  ( con licenza perpetua ) che possiedo ho disponibile l'aggiornamento ma quando inserisco la chiave che ho, anziché aggiornarlo mi avvisa dicendo che se passo all'abbonamento , che io non voglio , mi verra cancellata la mia attuale licenza perpetua. vorrei essere contattato per risolvere il problema, ho già inviato una Mail al centro assistenza senza nessuna risposta 

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  SFA

  • December 17, 2021 11:21
  • Edited

  Armando,

  It sounds like you have accidentally ordered a subscription license.  Or something has gone wrong in the order processing and the wrong license has been processed.

  You should be able to "return" that as it is unused.

  https://support.captureone.com/hc/en-us/articles/360007791797-All-about-Capture-One-licenses#h_a2a1d874-b0ef-4685-8fe0-f32a613d5cd8 

   

  From that article:

  Any purchase can be canceled in the following cases:

  • The license key was never activated for any reason. 
  • Duplicate order (Refund is not guaranteed if both keys were used).

  I would guess that you can make the cancellation using the order management in your account and that should create a credit for the purchase.

  When you contacted Support did you use the "Submit a request" feature in the Community pages and choose the Order Processing subject rather than Technical Support?

   

  You probably want to select the "Refund and cancellation"   Request Type on the Request creation page.

   

  This is mainly a User to User forum so there may not be many users active in here with direct experience of your specific situation.

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