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Sign-In Required?

Permanently deleted user

I installed Capture One 22 Pro last week, and I am using a MacBook Pro with MacOS Monterey.  When I click on the Capture One icon Capture One opens, then I get a message saying "to use this version of Capture One I must sign in".  It happens every time I open the program, and this never happened before.

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Comments

7 comments

Date Votes
  • Permanently deleted user

    I forgot to add that have a perpetual license, and the app shows as registered.

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  • Peter Tommes

    I've got exactly the same problem (iMac, macOS Monterey 12.4, Capture One 22 Pro). Maybe a bug of Capture One 15.3 (?)

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  • Permanently deleted user

    That is the only thing I can conclude.  I've contacted support, but they are no help.  I know they are incredibly busy, but this is really frustrating.  

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  • OddS.

    > Thomas Coulter: every time I open the program

    Is information at link https://support.captureone.com/hc/en-us/articles/360002414758-Why-does-Capture-One-ask-for-activation-every-single-time-I-launch-the-software-macOS-only- relevant?

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  • Permanently deleted user

    No, neither of those suggestions made a difference.

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  • Bojan Zmahar
    • Edited

    Hi. Same happened to me. What seems to be working so far: I deactivated the license, restarted the app and put the license key in again.

    (Catalogue was left intact. No harm done. Just don't choose any of the 2 options when it asks whether to use sample images or search for them on the computer.)

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  • Permanently deleted user

    I do believe that solved my problem, Bojan.  Thank you, thank you, thank you for your help!!!

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