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Capture One 2022 (Express for Sony) Not Working at All

Kellie LaMothe

Hi! Wondering if anyone is having this issue. I received a new work computer and re-downloaded Capture One 2022 back in May onto the new computer. I got my license key and had no issues with the program whatsoever. I have been using it up until I tried to open it yesterday and when I opened it, instead of opening the normal dashboard, it went to the welcome screen with the "Let's get started" button. I clicked the button and it opened the internet browser to authenticate my account, no problem. Then it prompted me to enter my license key which I did and it thought about it for a second then the window just closed. No error message, no feedback, just closed. When I double-clicked it again, it did the same thing...welcome screen, authenticate, enter code, shut down. 

I have tried uninstalling the software completely, reinstalling it. Deactivating my code, checking firewall. Nothing works. Put in a ticket but haven't heard back. When I request info from my account and am prompted to enter my email, I receive no emails at all. 

I have no idea why it randomly stopped working. My account says I have one activation and had my code but my code won't work and the program just keeps shutting down.

Any one having this issue at all?

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Comments

4 comments

Date Votes
  • Grant Harris

    C1 Express was discontinued and you should've received an email with a coupon for the free upgrade to Pro.  You might double check your spam folder to see if it got caught in that.  I'm not sure if they built in a shutdown after discontinuing Express or not.

    (I'm not affiliated with C1, just tossing in my .02)

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  • Permanently deleted user
    Top Commenter

    C1 Express was discontinued

    Doesn't matter - Express should still work.

     I'm not sure if they built in a shutdown after discontinuing Express or not.

    They did not - and they were clear about it:

    IMPORTANT: From January 18th, we are no longer offering versions of Capture One that are limited to supporting only one camera brand. Instead, we simply offer Capture One Pro, which includes support for all camera brands.

    All existing versions of Capture One will continue to work as it is.

    https://support.captureone.com/hc/en-us/articles/360003502857-Capture-One-Pro-for-Fujifilm-for-Sony-for-Nikon-vs-Capture-One-Express-features

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  • Boris Tomsic

    I must say, I'm a bit confused about the availability of Express. Although I recall the emails explaining that Express will be discontinued from 18-Jan, whenever you checked the website it appeared to be available. Right now only Express for Fujifilm seems to be available, but I'm fairly certain that Nikon and/or Sony also were at various times since 18-Jan.

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  • Kellie LaMothe

    Yep - so as long as you download the new software, your key should work as it's always worked. I was also confused about the Fujufilm.

    Either way the Capture One 2022 still crashes after I put in my license key. I cannot access it. I have had my company IT trying to figure out why the past few days and still cannot access. 

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