Unable to open app after updating to 1.02 and lost all my edits/albums/presets
Yesterday I updated to 1.02 but kept getting the message below over and over again (shown in the attached screenshot) when I tried to sign in. I clicked OK and just got a spinning cursor. I am currently on the complimentary free monthly subscription as a beta tester.
I had to delete the app and reinstall everything. I lost all my edits, presets, and albums as a result.
I am currently abroad and I brought my iPad with me purposely to save weight and travel light. Having to reinstall Capture One for iPad and lose all my edits has made the whole iPad/travel experience disappointing despite enjoying using it on the iPad normally.
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Hi,
Had same kind of issue yesterday: unable to open, user mismatch on payment information retrieval…. :-(
Resolved by removing / re-installing version 1.02… but all my albums are lost….
Is there any support on the apps? I can hardly accept to pay and not to get a reliable service.
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It’s good to see Capture One support living up to its reputation by (not) providing a speedy response regarding this problem.
There’s no way I’d purchase a subscription without decent customer support.
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You can contact support at any time with any issues you are having in Capture One for iPad, in exactly the same way you would if you are experiencing any issues with Capture One Pro.
I've asked if this is a known issue and if that's the case, I will advise further in here. But please create a request with Support if you are encountering this issue.
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Jack - Thanks for the reply.
The last time I contacted Customer Support (in December 2021 regarding the desktop version) it took 5 weeks to get a reply by which time I’d searched online elsewhere to solve the issue myself.
I’ve already lost all my edits and presets etc. and have had to reinstall everything on the iPad. That makes me extremely cautious to install future updates.
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