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Cannot activate Capture One Pro

Diane

I have managed to activate Capture One Pro (perpetual licence) on my desktop and wished to do same on my laptop. However, C1 Express for Sony was downloaded (I was using this previously) and when prompted to sign in I get a message that "the present licence key belongs to another user account". I cannot get any further to put in my Pro licence key.

Previous Express versions have already been deactivated and I have only one account.

I have written to customer service but as that seems to take a long time perhaps somebody has an idea of what I could do.

Thanks,
Diane

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4 comments

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  • Official comment
    Permanently deleted user
    Admin

    Hello Diane. I can see that your request has been taken care of by our support team and everything is on track now :) 

  • Okular
    • Edited

    The Express version can be activated on one PC only:
    https://support.captureone.com/hc/en-us/articles/360002406957-Activation-Limit-Exceeded

    So to run C1 on the laptop you first have to disable the license on the PC and vice versa.

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  • Diane

    Thanks for your reply but I was trying to download the C1 Pro version on a second computer not reinstall the Express version that I had already deactivated. However,  for some reason only the Express version was downloaded and installed and I get the message that "the current licence belongs to another user account". I deactivated the express licence before buying the Pro version and now I cannot get past this message  to use the Pro licence key. As I said I have already activated one version of C1 Pro without problems and have 2 outstanding activations available to me.

    I only have one account and so cannot understand why I get this messageabout another user account..

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  • Okular
    • Edited

    Ok, then I misunderstood you but not sure if I get you right now. But well if you say the installation reports as Express version, then you must have entered the wrong license code. There is only one download for all versions and the license key determines which version and features are activated. Anything seems to be wrong with the key you are using.
    In your Capture One account under License Management you can see the correct license key and the number of activations.

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