Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Constantly being asked to sign in

Comments

18 comments

  • LVS

    I'm on Ventura and have not seen this issue. Are you using C1 on multiple devices under the same license ? I'm wondering if this might be a way for C1 to track use across different systems.

    0
  • msk
    Moderator

    I am on the subscription plan with two activations although I am only using one at the moment. Thanks for verifying, it is probably something with my setup, possibly VPN related. I'll look in that possibility.

    0
  • LVS

    I agree with the VPN thing… C1 has probably tied your userid to your IP and that's getting masked by the VPN. If so then I think they need to find a better way to manage that.

    0
  • Kevin Robinson

    Capture One started this "To use this version of Capture One, please sign-in" request on my Mac Studio running OS Monterey 12.6.3 yesterday with Capture One 22 (15.4.2) Perpetual. 

    I'm in the middle of a huge project and have not updated to C1 v23. 

    Well, today Capture One again asks me to sign in, but this time the activation process fails. Have been working for hours to get this rectified on my end, following all of the C1 support docs I could find. 

    Ended up doing a complete uninstall of C1 v22 and doing a fresh install of C1 v23. The activation process starts off by asking for a sign-in, then onto entering my License Key which continually loops requesting another sign-in and then fails to activate. 

    I've uninstalled and installed C1 v23 three times, cleared my browser cookies and cache, reset my network, etc. Finally on the third go of this chaos C1 v23 finally activated, but wait there's more. When I look at my C1 account activation history there are "six activations" for this one machine and that is only related to this third install and activate process. What worse, is now each time I start C1 the "To use this version of Capture One, please sign-in" request pops up. This is totally ridiculous. 

    I've got to find some way to get this issue handled from C1. Any suggestions???

    1
  • LVS

    From C1 select Capture OneLicense

    From that panel you should be able to select the 'bad' activations and delete them.

    You should be able to do it from the website at https://www.captureone.com/en/account

    Then Select Manage to Manage Licenses you should be able to remove the bad activations there too

    0
  • msk
    Moderator

    I’ve opened a ticket with support and was told that the issue has been escalated. I’ll post again when I hear back.

    1
  • Kevin Robinson

    I have no bad activations. The activation process on a fresh install was the initial login and the subsequent license code entry which kept looping for another five logins until Capture One would finally open. Deleting any of the activations deactivates all the others. So, it’s a big glitch on the server side somewhere.

    0
  • Pedro Santiago

    I have the same problem on Windows 11.  I'm using version 23 subscription, and I haven't updated it recently.  It seems like a problem on auth servers on Capture one site.

    0
  • suzanne clements

    Same, along with a whole host of other problems on-location for a shoot. The only fix I've found was to abandon my M1 macbook and go with my older Intel back-up laptop. All problems GONE.

    0
  • Kevin Robinson

    Today at 9:35am PST I received a response from C1 tech support stating that my issue had been resolved and that “you should now be able to proceed with the authentication and activation without running into this error again”. The short answer is yes it has been resolved for me. My opinion as stated prior by me and another user, is this was a server side activation issue.

    To confirm Suzanne C’s post, my issue seemed to be isolated to my M1 Mac Studio and not an issue on my Intel MacBook Pro, with one caveat. My Intel MacBook Pro did ask me for a sign in one time. But as I had seen this problem on the M1 Mac Studio first, I made a change to my Privacy > Accessibility settings (as linked below) before I started C1 v22 (15.4.3) on my Intel MacBook. Opened C1 on the MacBook and signed in. C1 has not asked me to sign in since then. So, does the Privacy > Accessibility settings option work… maybe. But it’s such an easy adjustment, so I did it.

    Last night I was able to activate Capture One (perpetual) v23 (16.0.2) on my Mac Studio running on OS Monterey 12.6.3, but it was an arduous process that ended up taking six required sign ins to make it happen and left me with six active activations on the same machine.

    When this sign in problem hit my Mac Studio on Thursday Feb 16 with C1 v22 (15.4.3), I started looking for answers and the one thing I did was to make a change in my Privacy > Accessibility settings as found on this page: https://support.captureone.com/hc/en-us/articles/360002414758?input_string=why+am+i+being+required+to+sign+in+on+a+daily+basis

    Also shut down my entire business network to reset the IP radio, router, network switch, and wireless hubs. This was a recommendation in one C1 doc. This was done mainly when I was doing the C1 v23 (16.0.2) activation. It seemed to work one time, then not at others.

    Had done the Privacy > Accessibility settings as the above page directed me to and still the problem persisted on C1 v22 (15.4.3). So the next step for me, was to see if uninstalling and reinstalling C1 would fix the problem. Figured now was the time to install v23 and did just that. 

    After installing C1 v23, I made the adjustment above to my Privacy > Accessibility settings before running C1 for the first time.

    After completely uninstalling C1 v22 (15.4.3) and installing C1 v23 (16.02) the problem worsened with the activation issue and then after activation took hold the sign in problem persisted every time I started C1. But then it stopped asking me to sign in. So, I ended my day and figured I’d try again in the morning.

    This morning after receiving the tech support response I opened C1 and no sign in request, so far so good. Looking at my license status in C1 and my online account it still showed six activations for the Mac Studio.

    What a hot mess, So, I deactivated my license from within C1 and confirmed the deactivation in my online account. Next I started C1 to run the activation process. It took my sign in with password as it should, then took my license key on the first attempt. Now my license status within C1 and my online account show one activation for this Mac as it should.

    0
  • msk
    Moderator

    Support told me the problem is fixed and I am no longer being prompted to sign in. Looks like the problem is resolved.

    1
  • C-M-B

    What happens if you use your perpetual license on a computer without internet access? Will it stop working after some time? 
    Why would CaptureOne need to verify and re-verify perpetual licenses after successful activations?!

    0
  • Kevin Robinson

    C-M-B, I've never had an issue with C1 Perpetual, without an internet connection, after successful activation. Using my laptop for location shoots without internet connection all day long and no issues. Had our internet go out for several days here at the office and C1 kept doing it's thing on my Mac Studio.

    I don't think C1 checks like other apps, hmmm???

    The Sign In and Activation issue popped up this week for me and many others and that was a problem on C1's auth side of things. If that would have happened for me on location it wouldn't have posed a problem as C1 would have just defaulted to a 30 day time period before it stopped; more than enough time to get things corrected.

    Like others, I just got tired of the Sign-In request and when I tried to correct it, things went from bad to worse due to C1's auth system being broken. In this case many, I assume, were submitting support tickets and the issue was resolved.

    Had I waited a just a bit longer, it would have been fine. But I needed to install v23 (16.0.2), as it's been sitting in my Download folder for forever. Glad I did, as I'm seeing improvement with v23.

    Hope that helps you breathe easier.

    0
  • C-M-B

    How would it default to a 30 day trial when you've already used up your trial? Wouldn't that just lock up the program?

    And my question still stands: why would it need to check and contact a server at all?

    You could argue it's for updates - but I for one had an issue because our dear Capture One development team decided to implement a bug (or more) in the last two updates for v22, causing tethering not to work while fixing other bugs that caused issues. 

    And after every switch I had to enter my details etc again - even though I only use one out of three available activations... go figure.  
    Fun fact: as of today the bugs are still there and no further updates are being issued.

    Guess why I'm not "upgrading" to a new license for v23.

     

    0
  • BeO
    Top Commenter

    C-M-B,

    I'm not 100% sure but don't one even need a trial license key?

    Yes, something went wrong with the last two updates for v22, or in one of them, (15.3 or 15.4), I found two annoying bugs as well, the first one being acknowlegded as a bug by C1 support, for the latter the support was unsure:

    https://support.captureone.com/hc/en-us/community/posts/8794466993437-Session-wrongly-changes-cos-files-modified-date-although-no-edits-were-made-

    https://support.captureone.com/hc/en-us/community/posts/8513463164061--Jump-to-image-using-the-search-box-Broken-functionality-between-15-2-and-15-4-

    So, you found another one with tethering?

    0
  • C-M-B

    Yeah, that bug appeared with 15.4 and was never fixed even though I told them about it right away.

    Super annoying, because it almost feels like they intentionally ruin the last updates und keep/introduce bugs on purpose to incentivise their users to get the new "upgrade" in the hopes of getting stuff fixed.

    I'm not saying that's what they're doing - I'm just saying I wouldn't be surprised if it is.

    0
  • Kevin Robinson

    Hey C-M-B

    I’ve been using Capture One perpetual since version 8 and have never used a trial version, always paid and registered. I’ve never used the C1 subscription option. I’ll address the 30 day trial further down.

    This week v22 kept asking me to sign in each time I opened it. I would sign in and do my editing. But it was irritating and concerning, as I’ve never had that issue before. My first assumption was that I had a corrupted C1 file on my end (have had that experience in the past) and began to go after things with that assumption. When it didn’t correct the issue, I looked into the C1 forums and submitted a support ticket.

    You asked “And my question still stands: why would it need to check and contact a server at all?” Can’t answer that as I don’t work for Capture One. 

    This has been my experience over the years with C1. Purchase, install and register C1, do minor revision updates as they are released and purchase the next major revision when it is released or more recently, before it is released to get the best discount.

    Never get any request to sign in or activate during the time I’m using C1 or when I do minor revision updates before the next major revision release. The only time I have to go through the sign in, register, activate process is when I go to the next major revision release version i.e. v22 to v23. This is because C1 issues me a new license key when I purchase the major revision release update. Not really sure why I have to be issued a new license key??? I have no other perpetual software that does it that way. In fact I have software going back prior to my use of C1 that still operates and updates, major & minor revisions, with the original license key. I’m sure you do as well. So that’s a gripe I have.

    When I spoke of my issue this week and utilizing a 30 day trial, it came down to the fact that I was on v22 and in an effort to deal with my issue, I did a complete uninstall of C1 v22 and a fresh install of C1 v23. But I ran into a problem where C1 v23 was not accepting my sign in and then when it did, it would not accept my license key (it eventually did, but it took six uploads of the key for it to stick).

    My assumption was that if C1 was not accepting my license key I could go for the 30 day trial version option as it gave me that option in the registration process. BeO is probably correct on C1 requiring a trial license key and in my case, maybe my license key was corrupt and a trial key would have worked. But realistically in this case no, as the auth problem was on C1’s server side of things so trial keys probably would have failed as well.

    There are bugs and issues with C1. I don’t like them either. Seems that there was a point where the solid design took a turn, followed up by some radical changes that still don’t make sense. Unfortunately for me and others, there really aren’t any other good options. C1 has everything I need in one package. Started with Apple Aperture way back, then onto Lightroom and left it for Capture One. Other great RAW processors out there lack the tethering function or some other option I need. So for now, it’s Capture One and Photoshop for my workflow.

    0
  • Marcello Rostagni

    I am having the same issue. Working on multiple projects and can't get in.  It asks me to log in each time and then says my activation key isn't associated with my account, which it obviously is. Edit:  I got it to recognize my activation key, and I am in now.  But it is making me do this every time I log in to CP1?  What is causing this?  I never had this issue until I updated to the latest version yesterday. (I am a yearly pro subscription)

    0

Please sign in to leave a comment.