Let's get started - repeatedly have to activate

cs

• February 24, 2023 21:57

I just upgraded earlier today, and I'm repeatedly having to "activate". Any solutions?  I went to the area where I thought I could report a bug ... and and all I could find was the ability to ask a question.

 

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  Jeff Gottloeb

  • February 24, 2023 22:43

  This section of the "Submit a request" area seems promising:

  

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  Gert Laursen

  • March 11, 2023 10:24

  The thing “Lets get started” 

  Is really annoying… Even after several activations, this problem still excist!

  My “working computers” isn’t connected to internet all the time, and the problem came with the latest, or second latest update.

  Could it be that the new “licens-method” from mid february are the cause of this?? That the computer have to connect to verify every time You start the program!

  I’m often on an outdoor location, where I use a battery-router for tethered shooting from my Canon gear, but that router is set up for the IP of that purpose only. Now I have to use my phone first to establish connection to Capture One server to get the program up and running!!

  It hasn’t been so earlier!

  Any thoughts out there…?

  Regard 

  Gert Laursen

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  Keith R

  • March 23, 2023 20:00
  • Edited

  

  Are you (or does Capture One think you are) still in trial mode?

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  cs

  • March 24, 2023 19:01

  I worked with support for several days, and ran out of steam because I've been too busy to gather up all of my logs, etc, to send in.

   

  My version of this problem ... the program starts ... All the images load ... I can BEGIN to work and then it all dies.  Occasionally I'm able to close a session and then begin another, but it usually fails within a few sessions.  After it fails, the next time I try to start the program, I have to start over completely by deleting my config file, and go through the activation process again from scratch.  My impression is that they have changed the license validation software in some way which and in some circumstances it's failing?  Pretty frustrating. (My support report states it is still open even though I received an email saying they would automatically close my support report after 5 (or maybe it was 7) days.   I finally sent logs in 4 days ago and still no reply.  Looking at one of the logs it appears that the problem is related to this message.  

   

   Error getting idToken from silent token call. Exception Message: A task was canceled.. Inner Exception: 

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  Karl H.

  • October 20, 2023 10:03

  Hi there,

  since nearly two weeks I have the same problem with Capture One Pro 23 ... the program starts ... the images load ... the program dies. Next time I have to re-enter my license code, then it works fine until I close the program, and at the next start it dies again.

  In the Application.log I found the same error message: "Error getting idToken from silent token call. Exception Message: A task was canceled.. Inner Exception: ." In a successful session, it should look like

  Silent token request about to be sent.

  Silent token request has been success.
  Token validation request about to be sent.
  Token validation request was True.

  Have you got any solution for this problem?

  Karl

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