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Capture One 23 doesn't edit files

Permanently deleted user

Hello,
I've just updated to Capture One 23. When I open the application, I see my files, but am unable to edit them (Adjustments don't work and have an eye icon in the corner of preview). In the license it says my version is for Phase One (previous DB). I use the Pro version for Canon camera. Any advice how to switch between versions/modes? I tried to uninstall/re-install multiple times but still run into the same issue as there is only one DNG file to download.

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Comments

5 comments

Date Votes
  • LVS

    Does C1 have permission in Files/Folders for your Catalog ?

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  • Permanently deleted user

    Where would I find this? Is this addressed in System Prefrences?

     

     

    -1
  • LVS

    In the OS: 

    Settings → Privacy & Security → Files & Folders

    Or

    Settings → Privacy & Security → Full Disk Access

    Make Sure C1 has access to the Files/Folders or Full Disk Access in those settings.

    -1
  • Permanently deleted user

    That you LVS
    Thank you for the help. I just checked and all the access is checked, so it must be a different problem. Do you happen to know where I can email the support team. When I try to search for it, it leads me just to this forum.

     

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  • LVS

    https://support.captureone.com/hc/en-us/requests/new

    Or click on the menu option in the top right and select Submit a Request

     

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