Software activation fails

Permanently deleted user

• 2021年10月22日 15:57

Hi,

I just installed a fresh version of C1 14.4.1 on an also fresh machine.

Unfortunately I cannot login after starting the software (says no account found) and i also cant activate it manually via profile. it says "oops, this registration key is invalid" or similar.

I tried trial keys and also my fresh bought license.

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  SFA

  • 2021年10月22日 22:33

  Since you are logged in the Forum I assume you have also logged in to your C1 account.

  If you go to "Manage Licenses" you can see what C1 thinks you have licensed and activated currently.

  Do you perhaps need to de-activate one or more existing activations for other computers before you can activate on the new machine?

  If you cannot find your account details do you perhaps have another account using a different email address? 

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  Permanently deleted user

  • 2021年10月24日 20:18
  • 編集済み

  Hi SFA,

  thanks for your reply.

  Yes I'm logged in to my C1 account. If I go to "Manages Licenses", I can see 2 trial licenses, not the one I purchased. I was never able to activate this one.

  And to answer your question, no I don't have any other account here.

  I found out I had some firewall issues with the server, this problem is fixed now. Now my problem - on two different machines is: Could not activate because the activation profile is incorrect

  Internet says, this means that the license key is already in use. This surprises me, since I did not activate it and it is recently bought. Support article (https://support.captureone.com/hc/en-us/articles/360002418837-Could-not-activate-because-the-activation-profile-is-incorrect) says, I need to contact the support team. 

  Is this forum the correct way to contact the support team?

  Thanks

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  Permanently deleted user

  • 2021年11月09日 12:25

  Hi Clemens! 

  I've got the same problem as you with the sign "oops, this registration key is invalid". How did you solve it via firewall settings? Mine are desactivated.

  Thanks!

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  April

  • 2021年11月09日 15:44

  Try to take a look at solutions here: https://support.captureone.com/hc/en-us/sections/360001065278-Activation-Errors

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  Permanently deleted user

  • 2021年11月09日 18:24

  Hi Nina,

  I used "Submit a request" to get in contact with a support member. I actually thought this is what I did here, but this is only community area. Solution in my case: license key was already in use and I got a new one from my reseller. 

  https://support.captureone.com/hc/en-us/requests/new

  Good luck

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