Problem
When opening Capture One, you may see this warning message:
This typically happens if you are a subscriber and:
- Your computer has been offline for a long period.
- You haven’t used Capture One recently.
Why does this happen?
To maintain a subscription license, Capture One needs to verify it periodically by checking for an active subscription and valid payments. You should connect to the internet at least once every 30 days, regardless of whether you're on a monthly or annual plan. This ensures uninterrupted access to the software.
How to resolve this warning
-
Reconnect to the internet
- Ensure your computer is online.
- Relaunch Capture One.
- If the warning persists, proceed to step 2.
-
Deactivate and reactivate Capture One
- Go to your user account.
- Deactivate Capture One.
- Relaunch the software and activate it again with your subscription license key.
-
Reinstall Capture One
- If reactivation didn’t help, reinstall Capture One.
Comments
5 comments
worst customer support ever - no response for 24 hrs . I am trying to purchase a subscription and my card is getting declined all the credit cards. No problem with the issuer when I check with them.
FastSprint does not respond. I have to deliver pictures to my clients and I am stuck with the subscription please help me with a resolution quickly.
Fast Spring: details
Support Ticket Number: 01117935
Subject: Consumer Support - General Inquiry
thank you
yogan
Is there a way to manually revalidate the subscription? ie I will be in very remote areas for 2 weeks with my MacBook doing photo shoots with no internet connection (except sat phone) and will be using/needing Capture One daily.
I am often working away, and away from internet connections and venues with no internet (And often power) - This is a real problem and is currently a roadblock to upgrading to the latest version via subscription :| If the laptop is dragged out of storage and onto site without a preflight, does this mean I'm simply locked out?
When I try to log in, I get 'No more free updates for this subscription' and it won't let me continue. But I don't want any more free updates...
Meh, I'll just get rid of it.
you need a new definition of customer: `the stupid one who pays well for bad service` Have a look at the grave yard of firms like yours! Look for a human being who answers customer questions ha, ha.
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