Problem connecting camera w/ Catalina v. 10.15.2

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NNN636900735818475609

• January 13, 2020 13:27

Hello!

Anyone here having problems connecting with tethered after updating OS? I have a brand new MacBook Pro, using Capture One 12 with tethered on Thursday without problems, updating Thursday night, and then not being able to connect any camera in any USB ports on Friday. Tried about everything, and camera is connecting without issues to MacBook that is not updated. Both camera and tether is new, tried others as well, no connection. Anyone? PC doesn't even show up on the camera screen, it's completely dead.

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  Paul Steunebrink

  • January 13, 2020 15:16

  Update to 12.1.5.
  https://support.captureone.com/hc/en-us/articles/360002720837-Where-can-I-download-previous-versions-of-Capture-One-

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  J C

  • July 21, 2020 12:40

  Yes, experiencing this issue as well - the link posted by Paul is broken. Any guidance?

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  Paul Steunebrink

  • July 21, 2020 14:02

  Hi J C,

  Which version of Capture One do you use, and which version of macOS?

  In general, you'd better use CO20 on macOS Catalina. Good resources for troubleshooting tethering are:

  https://support.captureone.com/hc/en-us/articles/360002381557 

  https://support.captureone.com/hc/en-us/articles/360003236997-Troubleshooting-slow-tethering-performance-on-macOS 

  https://support.captureone.com/hc/en-us/articles/360003106437-Clearing-the-Camera-Driver-cache-on-macOS 

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