PROBLEM
My camera is not connected to Capture One.
My camera gets frequently disconnected from Capture One.
The attached camera does not appear in Capture One.
SOLUTION
IMPORTANT: If you are a Capture One 12 or 20 user running macOS Catalina, then please see this page for the issues related to tethering on this OS.
Before you proceed with the troubleshooting steps, please check the article on the basic setup for the tethered shooting workflow to define how your current setup could be adjusted.
The attached camera does not appear in Capture One
1. First of all, you will have to find out whether the operating system sees the camera.
- When using macOS, navigate to the Apple icon in the Menu bar and choose About This Mac -> System Information -> USB section. In case your camera is not listed, refresh the list. If the camera is still not listed, some hardware issue is likely to be there.
- When using Windows, navigate to the Start menu, choose the Device Manager, and check the USB section.
If the camera does not appear in the list, then check and replace the tether cables, remove any non-powered repeaters, check the things with a different camera.
2. Verify that Capture One is running as Capture One Pro/for Fujifilm/(for Sony)/for Nikon.
- When using macOS, go to the Capture One -> License in the main menu.
- When using Windows, go to the Help menu and choose License Information.
NOTE: If you are running Capture One in any of the following modes - Pro, for Fujifilm, for Nikon, or (for Sony) - it means that tethering is supported in these product variants. The only thing you have to verify is whether your camera is supported for tethering. Otherwise, please follow the steps below to check whether you have the cable of the appropriate length, your camera is set up properly, etc.
3. Make sure the proper camera type is enabled in Preferences > Capture > Providers. As a secondary troubleshooting step, enable ONLY the type of camera you are trying to connect. That will help to prevent any driver confusion and avoid any 'syntax error' messages. You will have to restart Capture One after changing any of these parameters:
- All: Verify whether your camera is on the list of the supported camera models by Capture One. Do not place a storage card in the camera. Check how to attach an unsupported camera.
- Canon: usually requires no special settings - A noted exception: Disable WiFi on the Canon 6D.
- Nikon: usually requires no special setting, some older cameras may need to be in PTP mode for USB rather than Mass Storage or MTP.
- Sony: use PC Remote as the USB setting.
4. Make sure the camera is set up properly.
5. Remove any storage cards from the camera as their presence often confuses the computer as to which method to connect to the camera. This is particularly relevant when using macOS Catalina, as a full memory card can cause a tethering session timeout.
6. Verify the physical connection. Use only a 3m USB cable (maximum) with no extensions. Try a new cable. Test a different USB port on the computer. Connect by using an externally powered USB hub. Make sure no other software like Image Capture, Canon EOS Utility or Nikon Camera Control is running.
7. Make sure that you do not have chained adapters.
8. Disable any power saving settings on the camera which could cause it to power off while tethered as this can cause a cascading effect across the OS and Capture One, causing a loop that blocks the camera from reconnecting.
9. If you are using Google drive, disable automatic backup and sync when you need to tether. Google drive will often intercept the camera connection before Capture One is able to connect. Even if you are not actively using Google Drive, uninstall "Backup and Sync with Google" as this will also prevent reliable connections. Dropbox service also can intercept the camera connection before Capture One is able to connect. Therefore, it is recommended that you close the application to ensure a stable and reliable connection for your operations.
10. Grant Capture One proper accessibility and disk access in Apple System Preferences. Go to System Preferences -> Security & Privacy -> Privacy. Unlock the window by clicking on the lock and entering your password. Then add Capture One by clicking the "+" button. Do this for both Accessibility and Full Disk Access options.
The connection is not stable and the camera disconnects frequently.
Test a new cable, another USB port on the computer, and a different camera if possible. Disconnects sometimes occur due to wear and tear of the system components.
Besides faulty cables and ports, disconnections have become increasingly common on Apple computers as operating systems are diverting power and resources from the USB ports to other areas of the computer. That is why a weaker connection to the camera may take place. The solution is to use an externally powered USB hub or externally powered USB extension cable. A good option is the StarTech 5m USB3 Active extension when used with its power supply.
Also check the troubleshooting options 5, 7, 9, 10 from the previous section of the article (the attached camera does not appear in Capture One).
Comments
29 comments
For anyone still having tethering issues on Catalina please try this link. Even though you have given Capture One full access, sometimes you need to give Capture One permission to 'access files on a removable volume'.
Run these commands one at a time in terminal to reset permissions ('captureone13' is still correct for version 20) and then reopen Capture One and connect camera and click allow:
tccutil reset SystemPolicyRemovableVolumes com.captureone.captureone13
tccutil reset Photos com.captureone.captureone13
This was driving me crazy for a long time!
This was driving me nuts!
I just couldn't find a work around even reading all the info on the Capture one site!!
Copy and pasting those 2 commands into terminal fixed my problem, I wish i would have just scrolled down to the bottom of this page first.
Thanks!
hola
necesito ayuda
hola
I'm going crazy due to this problem. I can work for hours without any problem then Capture One disconnects with the camera and nothing I do leads to connection again.
Camera however is connected to the laptop, I can see this because EOS Utility still works the camera....
I work with macOS Big Sur en Capture One 2021.
Does anyone have the same problem? It looks so damn unprofessional when I am on a shoot....!
@Ester Overmars yes i have exactly the same problem. I have checked and rechecked all of the above, and it sometimes connects, sometimes doesn't. Then when i give up and start using EOS Utility sometimes Capture One fights it and tethers again causing a weird conflict where i can't control the camera properly. @PhaseOne @CaptureOne please address this with support??
@Simon. Exactly same problem here with Canon R6. It looks bad when working with a client.
Should we replace C1 with Canon utility? That's up to the C1 team. I hope not.
@Ester @Simon @Francois - same problem here. Not only have I replaced the cable, but I also have purchased a new laptop as nothing seems to resolve this issue.. I was hoping it was faulty mac ports but nope!
The same thing happens and it is sporadic. Sometimes, a restart of the computer does the trick but sometimes it does not. This is not workable when working with a client and team!
I hope that there's a solution that will resolve this.
Same problem again yesterday...
Which camera do you use?
I have the problem with Canon R6 (usb C).
If I use my old 5D mark2 (usb) everything is fine.
I use the 5D Mark IV
I have a 4 days shoot 22-26 june which I fear only because of this fckng problem....
Received some tips from Capture One by email, I have to study it and apply some of the things, hope it will solve the problem.
@Ester, do you use a usb-c or urb tethering cable?
Based on the response from the FirstName LastName comment, it makes me wonder if it's the USB-c cable causing the issue. When using a USB cable you'll need a hub and perhaps the hubs that are being used have power delivery that isn't interupted as it may be by directly plugging the USB C into the computer. This conclusion is driven from the fact that my hard drives have a tendency or randomly ejecting when plugged in directly via a usb-C cable or a hub that doesn't deliver enough power to the drive itself..
@Ester, can you share the content of the email you receive from Capture One?
@Joanna
Thanks for the tip, I will order a new cable with usb-c connection. I recognize the problem with the randomly ejected hard drives!
Here's a cc of the email I received. I did not investigate everything yet, I will do this next week.
"Hi Ester,
How long is the cable you are using now? Are you using any extensions/adapters/converters?
Here is the basic setup that we recommend: https://support.captureone.com/hc/en-us/articles/360014327877-Basic-setup-for-a-tethered-shooting-workflow?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo5MzQwMTU2LCJ1c2VyX2lkIjozNzY3NDQxNTI2MzcsInRpY2tldF9pZCI6NjExMzEsImNoYW5uZWxfaWQiOjYzLCJ0eXBlIjoiU0VBUkNIIiwiZXhwIjoxNjA2Nzc5MzgyfQ.AzWPT-tuAilbrFDIfaiIf01xT7ahAuyBmhHGxGHVufU Basic setup for a tethered shooting workflow
The longer the cable, the weaker is the connection.
In instances of experiencing tethering problems with Capture One, we also recommend taking a look at the following articles:
Slow tethering performance
Frequent disconnects, camera not detected or will not transfer images
What operations are possible when shooting tethered?
If you're still experiencing issues after following these articles, then please provide us with a copy of your log files. Details of how to do so can be found here.
Here are also a few steps you can further troubleshoot the tethering issue:
- It might help trying different USB ports when using a Macbook as they can give out different power output, and try also to restart your camera and reinsert the battery and make sure your camera is not in "Mass Storage Mode" for the USB function.
- Please make sure no other image editing software is running, the camera is not set to go to sleep or into a power saving mode where the camera shuts down the display/turns off the camera.
- Remove any CF or SD cards from the camera - their presence often confuses the computer on which method to connect to the camera.
Lastly, make sure the proper camera type is enabled in Preferences > Capture > Providers.
As a secondary troubleshooting step, enable ONLY the type of camera you are trying to connect. That will help prevent any driver confusion.
Best regards,
Capture One Support
We encourage you to browse our Help Center for detailed product documentation, helpful pro tips, and much more.
"
Today I had again so many problems connecting to my canon R6.
I had to use EOS utility to finish the job -too bad.
I googled again my the problem and got it to work this evening after removing the 2 cards from the camera.
Hope this can help some of you. It's easy to try.
Good evening!! I have been using capture on Pro 20 perfectly fine with my Sony a7iii and a variety of Sony lenses over the last couple or years. However, I recently purchased a manual lens made by Lomography for the Sony E mount (the lens is called Petzval 55 F/1.7 ) and every time I try to tether using it, my camera ends up not being able to send the image to Capture One Pro. If I remove the cable (tether tools) my camera starts working again without any issue.
Would you please advice me what to do? can this be fixed? or because its a manual lens it does not work. ??
Thank you,
Raul
I’m shooting a Fuji XT2 w/ battery grip, a brand new TetherTools USB-C cable, with Win10 laptop and a external HHD.
The only way to get C1 to recognize my camera is to remove the SD Disk, the battery grip, and external HHD. Than starting up a new session on my C: Drive.
This is not optimal, practical, and very frustrating.
I was digi tech on a shoot a couple of days ago when a photographers Canon 5D IV did not connect to the latest C1 on a near new M1 Max chip MacBook. I tried my own 5DIV which also did not work. Luckily I had my R5 with me as that works with no problems at all.
What is up with the 5DIVs suddenly not working with Capture One. I have tried multiple Area 51 and Tether Tools cables (some brand new) to no avail, as well as followed all the advice above. Anyone else experiencing this? It's a matter of urgency as I'm a very busy tech.
Hello everyone,
I solved the problem: I now have a usb-c cable and tethering is working great!
So for everyone with an usb-c connection just order a tethercable with usb-c.
It works!
No it does not work. I have both Area 51 and Tether Tools USB C cables and they do not work.
I also tried two USB A tether cables with two different kinds of USB A to USB C converters.
Hola tengo problemas cada ves que apago l Mac se borra el programa capture one siempre tengo q volver a bajar cada rato y así eh perdido las imagines ????????👎
I have a Leica SL2 which has some of the sporadic issues mentioned above while tethered - sometimes it works, then suddenly stops working, and a reboot of everything "sometimes" will fix it.
But, I have a theory I'd like someone from Capture One to confirm or deny. I have seen some references occasionally to the idea that if your SD card has "too many photos" on it, tethering won't work. What I think I may have discovered is that when I have a new SD card, with no subdirectories - Capture One works in tether mode.
As soon as my card/camera gets to the point where it creates a subdirectory to store the next round of photos, Capture One gets confused. I think this may be why people in this thread report success when they remove their SD card - it removes this particular issue from the equation.
Another variable is that different cameras create and use different folder/subdirectory schemes, so depending on your make/model and the contents of your SD card, maybe Capture One gets confused at different points. It would be great to get a response to this.
@ Jeremy Gryst
Did you try to remove the cards from the camera?
It solved the issue for me (with Canon).
@Jeremy Gryst good luck getting help from CO. See my post from 5 months ago. I deal with this issue every time try to shoot using CO.
It's a pain in the a$$.
I'm thinking about buying another laptop just to run CO because it's so dang finicky.
Appreciate all the advice everyone.
Regarding shooting without cards- I always take out any cards from camera bodies before tethered shooting as a matter of best practice.
I have tried shutting everything down, restarting etc etc and doing everything exactly by the book.
All firmware is upto date and latest C1 version installed. My laptop is a brand new M1 Max chipped spec'd out MacBook- $7k+ so I doubt its the computer. My main camera, also Canon (R5) runs flawlessly on the same machine.
Luckily 5DIV is just my backup. Would still like to get to the bottom of it though.
I've been struggling a lot to connect my Sony A7r II to my 2017 MacBook Pro (running 12.2.1 Monterey, although, I've had this issue for years now). The link between camera and computer never brakes on its own. Once it's established, the connection works beautifully, with live view and everything... The issue is to get there.
CaptureOne and my camera often won't find each other and the "connecting..." screen will just stay forever on my camera, while nothing happens in CaptureOne. Sometimes, quitting the app and trying again helps, sometimes it doesn't. And, over time, i developed a belief that i have better chances if i plug the camera in the computer when the camera is already turned on, but I'm not dure.
Anyway, this is very annoying, takes a lot of time, and sometimes embarrassing when i'm with a client. And besides, I can't even turn my camera off during a shooting because I never know for sure how much time I'll take to set the hole thing up again.
Any help is widely appreciated!
PS: I connect the camera and the computer with a simple (and reasonably short) micro (?) USB to USB-C.
PS II: Oh, and btw, the camera always appears in the system information.
I have a macbook pro 2021 with an operating system Monterey 12.2. My CaptureOne version is the newest 15.2 so its all compatible. When I try to shoot tethered with Canon 5D mark IV it says CAMERA ERROR and gives me 3 different reasons why this may have happened. None of the reasons makes sense because I had no problems shooting tethered with the same camera and the same cable just a few days ago. Tried 4 different cables, SD card is removed, pc can see my camera connected via USB. Capture One is allowed both in accessibility and full disc access. Any ideas how to solve this issue?
When I try to shoot tethered with Canon 5D mark IV it says CAMERA ERROR and gives me 3 different reasons why this may have happened.
Was previously able to tether to Capture One Pro 22 with a Sony A7RIV, now it won't recognize a camera attached at all.
On location this morning and 5d mk4 cameras were not tethering to 2021 M1 Pro Macbook. (Monterey 12.4). Camera was visible on USB bus in the system report but error messaged in C1 Pro 22. (cards removed, cables swapped....).
Solved with updating the Canon camera firmware to Version 1.3.3
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