Tethering problems: the camera does not connect, frequently disconnects or will not transfer images

Comments

13 comments

  • Richard Maidment

    For anyone still having tethering issues on Catalina please try this link. Even though you have given Capture One full access, sometimes you need to give Capture One permission to 'access files on a removable volume'.

    Run these commands one at a time in terminal to reset permissions ('captureone13' is still correct for version 20) and then reopen Capture One and connect camera and click allow:

    tccutil reset SystemPolicyRemovableVolumes com.captureone.captureone13

    tccutil reset Photos com.captureone.captureone13

    This was driving me crazy for a long time!

    2
    Comment actions Permalink
  • danny danks

    This was driving me nuts!
    I just couldn't find a work around even reading all the info on the Capture one site!!

    Copy and pasting those 2 commands into terminal fixed my problem, I wish i would have just scrolled down to the bottom of this page first.

    Thanks!

    0
    Comment actions Permalink
  • Edison loja

    hola 

     

    0
    Comment actions Permalink
  • Edison loja

    necesito ayuda 

     

    0
    Comment actions Permalink
  • Edison loja

    hola 

    0
    Comment actions Permalink
  • Ester Overmars

    I'm going crazy due to this problem. I can work for hours without any problem then Capture One disconnects with the camera and nothing I do leads to connection again.

    Camera however is connected to the laptop, I can see this because EOS Utility still works the camera....

    I work with macOS Big Sur en Capture One 2021.

    Does anyone have the same problem? It looks so damn unprofessional when I am on a shoot....!

     

     

    0
    Comment actions Permalink
  • Simon James Nicol

    @Ester Overmars yes i have exactly the same problem. I have checked and rechecked all of the above, and it sometimes connects, sometimes doesn't. Then when i give up and start using EOS Utility sometimes Capture One fights it and tethers again causing a weird conflict where i can't control the camera properly. @PhaseOne @CaptureOne please address this with support??

     

    1
    Comment actions Permalink
  • Francois Couderc

    @Simon. Exactly same problem here with Canon R6. It looks bad when working with a client.

    Should we replace C1 with Canon utility? That's up to the C1 team. I hope not.

    0
    Comment actions Permalink
  • Joanna Wojewoda

    @Ester @Simon @Francois - same problem here. Not only have I replaced the cable, but I also have purchased a new laptop as nothing seems to resolve this issue.. I was hoping it was faulty mac ports but nope!

    The same thing happens and it is sporadic. Sometimes, a restart of the computer does the trick but sometimes it does not. This is not workable when working with a client and team! 

     

    I hope that there's a solution that will resolve this.

    0
    Comment actions Permalink
  • Francois Couderc

    Same problem again yesterday...

    Which camera do you use?

    I have the problem with Canon R6 (usb C).

    If I use my old 5D mark2 (usb) everything is fine.

     

    0
    Comment actions Permalink
  • Ester Overmars

    I use the 5D Mark IV

    I have a 4 days shoot 22-26 june which I fear only because of this fckng problem....

    Received some tips from Capture One by email, I have to study it and apply some of the things, hope it will solve the problem.

     

     

    0
    Comment actions Permalink
  • Joanna Wojewoda

    @Ester, do you use a usb-c or urb tethering cable?

    Based on the response from the FirstName LastName comment, it makes me wonder if it's the USB-c cable causing the issue. When using a USB cable you'll need a hub and perhaps the hubs that are being used have power delivery that isn't interupted as it may be by directly plugging the USB C into the computer. This conclusion is driven from the fact that my hard drives have a tendency or randomly ejecting when plugged in directly via a usb-C cable or a hub that doesn't deliver enough power to the drive itself..

    @Ester, can you share the content of the email you receive from Capture One?

    0
    Comment actions Permalink
  • Ester Overmars

    @Joanna

    Thanks for the tip, I will order a new cable with usb-c connection. I recognize the problem with the randomly ejected hard drives!

    Here's a cc of the email I received. I did not investigate everything yet, I will do this next week.

     

    "Hi Ester,

    How long is the cable you are using now? Are you using any extensions/adapters/converters?
    Here is the basic setup that we recommend: https://support.captureone.com/hc/en-us/articles/360014327877-Basic-setup-for-a-tethered-shooting-workflow?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo5MzQwMTU2LCJ1c2VyX2lkIjozNzY3NDQxNTI2MzcsInRpY2tldF9pZCI6NjExMzEsImNoYW5uZWxfaWQiOjYzLCJ0eXBlIjoiU0VBUkNIIiwiZXhwIjoxNjA2Nzc5MzgyfQ.AzWPT-tuAilbrFDIfaiIf01xT7ahAuyBmhHGxGHVufU Basic setup for a tethered shooting workflow
    The longer the cable, the weaker is the connection.

    In instances of experiencing tethering problems with Capture One, we also recommend taking a look at the following articles:

    Slow tethering performance
    Frequent disconnects, camera not detected or will not transfer images
    What operations are possible when shooting tethered?

    If you're still experiencing issues after following these articles, then please provide us with a copy of your log files. Details of how to do so can be found here.

    Here are also a few steps you can further troubleshoot the tethering issue:

    - It might help trying different USB ports when using a Macbook as they can give out different power output, and try also to restart your camera and reinsert the battery and make sure your camera is not in "Mass Storage Mode" for the USB function.

    - Please make sure no other image editing software is running, the camera is not set to go to sleep or into a power saving mode where the camera shuts down the display/turns off the camera.

    - Remove any CF or SD cards from the camera - their presence often confuses the computer on which method to connect to the camera.

    Lastly, make sure the proper camera type is enabled in Preferences > Capture > Providers.

    As a secondary troubleshooting step, enable ONLY the type of camera you are trying to connect. That will help prevent any driver confusion.

    Best regards,

    Capture One Support

    We encourage you to browse our Help Center for detailed product documentation, helpful pro tips, and much more.

    "

     

    0
    Comment actions Permalink

Please sign in to leave a comment.