PROBLEM
My camera is not connected to Capture One.
My camera gets frequently disconnected from Capture One.
The attached camera does not appear in Capture One.
SOLUTION
IMPORTANT: If you are a Capture One 12 or 20 user running macOS Catalina, then please see this page for the issues related to tethering on this OS.
Before you proceed with the troubleshooting steps, please check the article on the basic setup for the tethered shooting workflow to define how your current setup could be adjusted.
The attached camera does not appear in Capture One
1. First of all, you will have to find out whether the operating system sees the camera.
- When using macOS, navigate to the Apple icon in the Menu bar and choose About This Mac -> System Information -> USB section. In case your camera is not listed, refresh the list. If the camera is still not listed, some hardware issue is likely to be there.
- When using Windows, navigate to the Start menu, choose the Device Manager, and check the USB section.
If the camera does not appear in the list, then check and replace the tether cables, remove any non-powered repeaters, check the things with a different camera.
2. Verify that Capture One is running as Capture One Pro/for Fujifilm/(for Sony)/for Nikon.
- When using macOS, go to the Capture One -> License in the main menu.
- When using Windows, go to the Help menu and choose License Information.
NOTE: If you are running Capture One in any of the following modes - Pro, for Fujifilm, for Nikon, or (for Sony) - it means that tethering is supported in these product variants. The only thing you have to verify is whether your camera is supported for tethering. Otherwise, please follow the steps below to check whether you have the cable of the appropriate length, your camera is set up properly, etc.
3. Make sure the proper camera type is enabled in Preferences > Capture > Providers. As a secondary troubleshooting step, enable ONLY the type of camera you are trying to connect. That will help to prevent any driver confusion. You will have to restart Capture One after changing any of these parameters:
- All: Verify whether your camera is on the list of the supported camera models by Capture One. Do not place a storage card in the camera. Check how to attach an unsupported camera.
- Canon: usually requires no special settings - A noted exception: Disable WiFi on the Canon 6D.
- Nikon: usually requires no special setting, some older cameras may need to be in PTP mode for USB rather than Mass Storage or MTP.
- Sony: use PC Remote as the USB setting.
4. Make sure the camera is set up properly.
5. Remove any storage cards from the camera as their presence often confuses the computer as to which method to connect to the camera. This is particularly relevant when using macOS Catalina, as a full memory card can cause a tethering session timeout.
6. Verify the physical connection. Use only a 3m USB cable (maximum) with no extensions. Try a new cable. Test a different USB port on the computer. Connect by using an externally powered USB hub. Make sure no other software like Image Capture, Canon EOS Utility or Nikon Camera Control is running.
7. Make sure that you do not have chained adapters.
8. Disable any power saving settings on the camera which could cause it to power off while tethered as this can cause a cascading effect across the OS and Capture One, causing a loop that blocks the camera from reconnecting.
9. If you are using Google drive, disable automatic backup and sync when you need to tether. Google drive will often intercept the camera connection before Capture One is able to connect. Even if you are not actively using Google Drive, uninstall "Backup and Sync with Google" as this will also prevent reliable connections. Dropbox service also can intercept the camera connection before Capture One is able to connect. Therefore, it is recommended that you close the application to ensure a stable and reliable connection for your operations.
10. Grant Capture One proper accessibility and disk access in Apple System Preferences. Go to System Preferences -> Security & Privacy -> Privacy. Unlock the window by clicking on the lock and entering your password. Then add Capture One by clicking the "+" button. Do this for both Accessibility and Full Disk Access options.
The connection is not stable and the camera disconnects frequently.
Test a new cable, another USB port on the computer, and a different camera if possible. Disconnects sometimes occur due to wear and tear of the system components.
Besides faulty cables and ports, disconnections have become increasingly common on Apple computers as operating systems are diverting power and resources from the USB ports to other areas of the computer. That is why a weaker connection to the camera may take place. The solution is to use an externally powered USB hub or externally powered USB extension cable. A good option is the StarTech 5m USB3 Active extension when used with its power supply.
Also check the troubleshooting options 5, 7, 9, 10 from the previous section of the article (the attached camera does not appear in Capture One).
Comments
13 comments
For anyone still having tethering issues on Catalina please try this link. Even though you have given Capture One full access, sometimes you need to give Capture One permission to 'access files on a removable volume'.
Run these commands one at a time in terminal to reset permissions ('captureone13' is still correct for version 20) and then reopen Capture One and connect camera and click allow:
tccutil reset SystemPolicyRemovableVolumes com.captureone.captureone13
tccutil reset Photos com.captureone.captureone13
This was driving me crazy for a long time!
This was driving me nuts!
I just couldn't find a work around even reading all the info on the Capture one site!!
Copy and pasting those 2 commands into terminal fixed my problem, I wish i would have just scrolled down to the bottom of this page first.
Thanks!
hola
necesito ayuda
hola
I'm going crazy due to this problem. I can work for hours without any problem then Capture One disconnects with the camera and nothing I do leads to connection again.
Camera however is connected to the laptop, I can see this because EOS Utility still works the camera....
I work with macOS Big Sur en Capture One 2021.
Does anyone have the same problem? It looks so damn unprofessional when I am on a shoot....!
@Ester Overmars yes i have exactly the same problem. I have checked and rechecked all of the above, and it sometimes connects, sometimes doesn't. Then when i give up and start using EOS Utility sometimes Capture One fights it and tethers again causing a weird conflict where i can't control the camera properly. @PhaseOne @CaptureOne please address this with support??
@Simon. Exactly same problem here with Canon R6. It looks bad when working with a client.
Should we replace C1 with Canon utility? That's up to the C1 team. I hope not.
@Ester @Simon @Francois - same problem here. Not only have I replaced the cable, but I also have purchased a new laptop as nothing seems to resolve this issue.. I was hoping it was faulty mac ports but nope!
The same thing happens and it is sporadic. Sometimes, a restart of the computer does the trick but sometimes it does not. This is not workable when working with a client and team!
I hope that there's a solution that will resolve this.
Same problem again yesterday...
Which camera do you use?
I have the problem with Canon R6 (usb C).
If I use my old 5D mark2 (usb) everything is fine.
I use the 5D Mark IV
I have a 4 days shoot 22-26 june which I fear only because of this fckng problem....
Received some tips from Capture One by email, I have to study it and apply some of the things, hope it will solve the problem.
@Ester, do you use a usb-c or urb tethering cable?
Based on the response from the FirstName LastName comment, it makes me wonder if it's the USB-c cable causing the issue. When using a USB cable you'll need a hub and perhaps the hubs that are being used have power delivery that isn't interupted as it may be by directly plugging the USB C into the computer. This conclusion is driven from the fact that my hard drives have a tendency or randomly ejecting when plugged in directly via a usb-C cable or a hub that doesn't deliver enough power to the drive itself..
@Ester, can you share the content of the email you receive from Capture One?
@Joanna
Thanks for the tip, I will order a new cable with usb-c connection. I recognize the problem with the randomly ejected hard drives!
Here's a cc of the email I received. I did not investigate everything yet, I will do this next week.
"Hi Ester,
How long is the cable you are using now? Are you using any extensions/adapters/converters?
Here is the basic setup that we recommend: https://support.captureone.com/hc/en-us/articles/360014327877-Basic-setup-for-a-tethered-shooting-workflow?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo5MzQwMTU2LCJ1c2VyX2lkIjozNzY3NDQxNTI2MzcsInRpY2tldF9pZCI6NjExMzEsImNoYW5uZWxfaWQiOjYzLCJ0eXBlIjoiU0VBUkNIIiwiZXhwIjoxNjA2Nzc5MzgyfQ.AzWPT-tuAilbrFDIfaiIf01xT7ahAuyBmhHGxGHVufU Basic setup for a tethered shooting workflow
The longer the cable, the weaker is the connection.
In instances of experiencing tethering problems with Capture One, we also recommend taking a look at the following articles:
Slow tethering performance
Frequent disconnects, camera not detected or will not transfer images
What operations are possible when shooting tethered?
If you're still experiencing issues after following these articles, then please provide us with a copy of your log files. Details of how to do so can be found here.
Here are also a few steps you can further troubleshoot the tethering issue:
- It might help trying different USB ports when using a Macbook as they can give out different power output, and try also to restart your camera and reinsert the battery and make sure your camera is not in "Mass Storage Mode" for the USB function.
- Please make sure no other image editing software is running, the camera is not set to go to sleep or into a power saving mode where the camera shuts down the display/turns off the camera.
- Remove any CF or SD cards from the camera - their presence often confuses the computer on which method to connect to the camera.
Lastly, make sure the proper camera type is enabled in Preferences > Capture > Providers.
As a secondary troubleshooting step, enable ONLY the type of camera you are trying to connect. That will help prevent any driver confusion.
Best regards,
Capture One Support
We encourage you to browse our Help Center for detailed product documentation, helpful pro tips, and much more.
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