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Capture One 10.2 hangs after update to macOS High Sierra

Permanently deleted user
Hi all,
since updating to macOS High Sierra and Capture One Pro 10.2 I am having a huge problem with CO hanging - so much so that I cannot use the software at all anymore!
Basically, CO starts and loads my catalogues without any problems, but as soon as I put my cursor into the box for adjusting the highlight/shadow HDR values, CO hangs and the only thing to do is to force it to terminate. This happens each and every time I try to do this!
Has anyone else experienced this?
Cheers,
Kristian.
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Comments

35 comments

Date Votes
  • fotojenic777
    I use an old MBA as a testbed and have just updated it to High Sierra and 10.2. Although quite slow due to only 4GB memory and an old processor it does work with no crashes as yet. I've pulled both highlights and shadows to their extreme on several images with no issues.
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  • Volker Nothdurft
    I'm encountering the same problems, here it's the box for naming the export files. When I click in the box C1 crashes…
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  • ---
    I would suggest you create a new catalog or better session with some images to see if it keeps crashing when you apply the correction. if it does delete the support files folder in shared user folder and the phase one pref file in the library.
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  • Peter Brockhausen
    [quote="fotojenic777" wrote:
    I use an old MBA as a testbed and have just updated it to High Sierra and 10.2. Although quite slow due to only 4GB memory and an old processor it does work with no crashes as yet. I've pulled both highlights and shadows to their extreme on several images with no issues.


    I also use an very old mac book pro with 4GB memory as as test bed. And CO 10.2 runs on high sierra just fine. Or, to be more specific just as "fast" or "slow" as on Sierra on this machine.

    But, no graphics acceleration is used on this machine, e.g. OpenCL is not supported at all. May be this is the cause of your problems?

    --peter
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  • Permanently deleted user
    I have the same issue.

    I can use sliders at will: no problem.
    But any time I try to enter text, Capture One crashes. Applying Keywords, updating any numerical values in the tools panels, renaming images in the file viewer, changing the project/job names in the Rename Image thing on import, and almost all other text entry boxes are broken.

    The text fields that drop down from the top of the screen (for adding an Album or batch-renaming images) work as expected.

    I completely uninstalled and reinstalled Capture One Pro, including removing all preferences and everything, but this didn't work.

    I created a new catalog, imported 50 images, and tried to add keywords, and it stalled again.

    So Capture One is usable, but only insofar as I avoid clicking into any text field and stick to sliders or menu commands only.

    This all started with the update to High Sierra. I'm running a MacBook Pro, mid-2012, non-Retina model. Hardware Acceleration is disabled since C1P 9: theNVIDIA GeForce GT 650M 1 GB isn't compatible (or wasn't in C1P 9) and Capture One works better without it on my machine.
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  • ---
    [quote="jamescockroft" wrote:
    I have the same issue.

    I can use sliders at will: no problem.
    But any time I try to enter text, Capture One crashes. Applying Keywords, updating any numerical values in the tools panels, renaming images in the file viewer, changing the project/job names in the Rename Image thing on import, and almost all other text entry boxes are broken.

    The text fields that drop down from the top of the screen (for adding an Album or batch-renaming images) work as expected.

    I completely uninstalled and reinstalled Capture One Pro, including removing all preferences and everything, but this didn't work.

    I created a new catalog, imported 50 images, and tried to add keywords, and it stalled again.

    So Capture One is usable, but only insofar as I avoid clicking into any text field and stick to sliders or menu commands only.

    This all started with the update to High Sierra. I'm running a MacBook Pro, mid-2012, non-Retina model. Hardware Acceleration is disabled since C1P 9: theNVIDIA GeForce GT 650M 1 GB isn't compatible (or wasn't in C1P 9) and Capture One works better without it on my machine.



    as there are not many problems reported with 10.13 it is very likely that what happened is a coincidence and related to your system. so do you have any system extensions or mods installed and have you tried to run c1 with a new fresh user account ? sometimes it helps also to clear all coaches - sys/usr/app - cocktail is a good tool for this task.
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  • Ian Wilson
    Moderator
    Top Commenter
    Unless i've missed something, it's still the case I think that Phase One have not yet announced that the current release of Capture One is compatible with High Sierra. Until they do, there is likely to be a risk of issues arising.

    Ian
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  • Christian Gruner
    Please note that Capture One is not yet officially supporting 10.13. We are actively testing the High Sierra/CO combo. Until we have concluded our tests, we do not recommend updating to 10.13.
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  • NNN635678278127725302
    No problems using C1 with High Sierra on my 2017 27" 5K iMac 24 GB Ram, 512 GB SSD, Radeon 580 Pro GPU and 3.8 GHz i5 CPU.
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  • Emile Gregoire
    [quote="NNN635678278127725302" wrote:
    No problems using C1 with High Sierra on my 2017 27" 5K iMac 24 GB Ram, 512 GB SSD, Radeon 580 Pro GPU and 3.8 GHz i5 CPU.


    Me neither on a mid-2017 MacBook Pro, except it doesn't switch to the Radeon Pro 560 GPU automatically - I need to turn off automatic graphics switching, that's all.
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  • Permanently deleted user
    [quote="Christian Gruner" wrote:
    Please note that Capture One is not yet officially supporting 10.13. We are actively testing the High Sierra/CO combo. Until we have concluded our tests, we do not recommend updating to 10.13.


    Cristian,

    When would you anticipate this testing to be complete?
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  • Ian Wilson
    Moderator
    Top Commenter
    Bob - I suspect that the only answer you will get is "when it's finished".

    Ian
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  • Christian Gruner
    [quote="BobRockefeller" wrote:
    [quote="Christian Gruner" wrote:
    Please note that Capture One is not yet officially supporting 10.13. We are actively testing the High Sierra/CO combo. Until we have concluded our tests, we do not recommend updating to 10.13.


    Cristian,

    When would you anticipate this testing to be complete?


    Sadly I can’t comment on future product development.
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  • alessandro ceccnoi
    [quote="Christian Gruner" wrote:
    [quote="BobRockefeller" wrote:
    [quote="Christian Gruner" wrote:
    Please note that Capture One is not yet officially supporting 10.13. We are actively testing the High Sierra/CO combo. Until we have concluded our tests, we do not recommend updating to 10.13.


    Cristian,

    When would you anticipate this testing to be complete?


    Sadly I can’t comment on future product development.


    Christian, with all due respect, it is not a future product development. The question is " does the current version of C1 work with High Sierra or not" You guys have been testing the final release for weeks, it would be nice to hear a position on the subject. It is not like we are asking you the opcode of the program
    Regards

    Alessandro
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  • John Doe
    You'll have to wait for PhaseOne to complete their testing. What's so difficult to understand here?
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  • sky_guy
    [quote="alececco" wrote:
    Christian, with all due respect, it is not a future product development. The question is " does the current version of C1 work with High Sierra or not"


    Your question has been answered many times and the answer is no, Capture One Pro is not supported yet in MacOS High Sierra.

    Now for the more complex explanation. The reason Capture One’s software division (and nearly every other software company in the world) will not speak about a future release dates is they cannot predict with certainty when that date will occur. Coding, testing, and certification take time and they do not know what hurdles they will run into along the way. The last thing they want to do is tell their customers “in two weeks†and then be unable to meet that deadline when they discover new things that need to be addressed. Imagine how upset people would be then? The best thing they can do is not publicly talk about the details and simply keep their focus on the actual work itself. That is what professionals do and Capture One is a highly respected professional company.

    I can assure you they are working hard and they will let you know when it is ready.
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  • kai
    Oh, it seems that we have to buy the next version (called maybe CO11) if we upgrade to High Sierra and looking for a smooth working software. What is by the way recommended because of security ...
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  • Christian Gruner
    [quote="alececcoâ€] wrote:
    it would be nice to hear a position on the subject. It is not like we are asking you the opcode of the program
    Regards

    Alessandro[/quote]
    I have already given a position: http://forum.phaseone.com/En/viewtopic. ... 19#p125628

    There are no changes to that yet.
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  • Christian Gruner
    [quote="alececco" wrote:
    The reason Capture One’s software division (and nearly every other software company in the world) will not speak about a future release dates is they cannot predict with certainty when that date will occur. Coding, testing, and certification take time and they do not know what hurdles they will run into along the way. The last thing they want to do is tell their customers “in two weeks†and then be unable to meet that deadline when they discover new things that need to be addressed. Imagine how upset people would be then?


    Sounds about right
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  • alessandro ceccnoi
    [quote="sky_guy" wrote:
    [quote="alececco" wrote:
    Christian, with all due respect, it is not a future product development. The question is " does the current version of C1 work with High Sierra or not"


    Your question has been answered many times and the answer is no, Capture One Pro is not supported yet in MacOS High Sierra.

    Now for the more complex explanation. The reason Capture One’s software division (and nearly every other software company in the world) will not speak about a future release dates is they cannot predict with certainty when that date will occur. Coding, testing, and certification take time and they do not know what hurdles they will run into along the way. The last thing they want to do is tell their customers “in two weeks†and then be unable to meet that deadline when they discover new things that need to be addressed. Imagine how upset people would be then? The best thing they can do is not publicly talk about the details and simply keep their focus on the actual work itself. That is what professionals do and Capture One is a highly respected professional company.

    I can assure you they are working hard and they will let you know when it is ready.


    thank you for your thorough and detailed explanation 😄
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  • pah
    [quote="wombi1973" wrote:
    Hi all,
    since updating to macOS High Sierra and Capture One Pro 10.2 I am having a huge problem with CO hanging - so much so that I cannot use the software at all anymore!
    Basically, CO starts and loads my catalogues without any problems, but as soon as I put my cursor into the box for adjusting the highlight/shadow HDR values, CO hangs and the only thing to do is to force it to terminate. This happens each and every time I try to do this!
    Has anyone else experienced this?
    Cheers,
    Kristian.


    cc: NN635151204167566244UL, jamescockroft

    What is the model number of your machine? We have observed this kind of issue related to a specific hardware version, the macbookpro11.5, but not yet on others.
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  • CGI BY TONIC
    [quote="NN635151204167566244UL" wrote:
    I'm encountering the same problems, here it's the box for naming the export files. When I click in the box C1 crashes…


    Im having this same problem.. but I have not upgraded to High Sierra yet.
    So this looks like a C1 bug !
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  • Permanently deleted user
    [quote="Christian Gruner" wrote:
    [quote="BobRockefeller" wrote:
    [quote="Christian Gruner" wrote:
    Please note that Capture One is not yet officially supporting 10.13. We are actively testing the High Sierra/CO combo. Until we have concluded our tests, we do not recommend updating to 10.13.


    Cristian,

    When would you anticipate this testing to be complete?


    Sadly I can’t comment on future product development.


    Christian, as a Software developer that I am, I don't believe this shouldn't be a feature specific development but as a maintenance support release. I think what people is asking is how advance are you in your QA process to update/correct & certify C1 for macOS 10.13
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  • Permanently deleted user
    [quote="pah" wrote:
    [quote="wombi1973" wrote:
    Hi all,
    since updating to macOS High Sierra and Capture One Pro 10.2 I am having a huge problem with CO hanging - so much so that I cannot use the software at all anymore!
    Basically, CO starts and loads my catalogues without any problems, but as soon as I put my cursor into the box for adjusting the highlight/shadow HDR values, CO hangs and the only thing to do is to force it to terminate. This happens each and every time I try to do this!
    Has anyone else experienced this?
    Cheers,
    Kristian.


    cc: NN635151204167566244UL, jamescockroft

    What is the model number of your machine? We have observed this kind of issue related to a specific hardware version, the macbookpro11.5, but not yet on others.


    I'm on a mid 2012 non retina 15" MacBook Pro, model number 9,1 I think.

    Now updated to High Sierra 10.13.1 no change.
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  • ---
    after month of public beta, weeks of golden master and soon 3 weeks after the final release p1 is not able to give a clear answer if c1 is compatible with high sierra or not WOW !

    but the good thing is that we have c1 now running on 3 machines without issues and the only problem and bug is see is the one that the most professional people in the industry which build the most professional converter which is used by the most professional photographers in the world refuse to address for years !
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  • Aric G
    I'm running 10.2 on OSX 10.13 on a MacBook Pro 13,3, everything is working well (so far) aside from overlays - when I try to move them using the sliders or adjusting the position settings in the dialog, C1 hangs. If I drag the overlay, it works.
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  • ugo grandolini
    On my MacBook Air after the High Sierra upgrade C1 10.2 does not even load.
    It crashes while trying to open the last opened session.

    Some details for the developers:

    Model Name: MacBook Air
    Model Identifier: MacBookAir6,2
    Processor Name: Intel Core i7
    Processor Speed: 1.7 GHz
    Number of Processors: 1
    Total Number of Cores: 2
    L2 Cache (per Core): 256 KB
    L3 Cache: 4 MB
    Memory: 8 GB

    macOS High Sierra 10.13 (17A365)
    SSD disk — as other users on old MBP, presumably on HD, do have less issue, maybe running on an SDD can create some problems?

    I hope Phase One will fix the issue soon as I have another Mac that I need to update for my main work soon, but I also need C1 running on that Mac for my second work and, actually, I'm in a very bad situation "thanks" to Phase One.

    Phase One: if you need any other information about my system please let me know — better via email.

    Thank you
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  • SFA
    [quote="ugrandolini" wrote:
    On my MacBook Air after the High Sierra upgrade C1 10.2 does not even load.
    It crashes while trying to open the last opened session.

    Some details for the developers:

    Model Name: MacBook Air
    Model Identifier: MacBookAir6,2
    Processor Name: Intel Core i7
    Processor Speed: 1.7 GHz
    Number of Processors: 1
    Total Number of Cores: 2
    L2 Cache (per Core): 256 KB
    L3 Cache: 4 MB
    Memory: 8 GB

    macOS High Sierra 10.13 (17A365)
    SSD disk — as other users on old MBP, presumably on HD, do have less issue, maybe running on an SDD can create some problems?

    I hope Phase One will fix the issue soon as I have another Mac that I need to update for my main work soon, but I also need C1 running on that Mac for my second work and, actually, I'm in a very bad situation "thanks" to Phase One.

    Phase One: if you need any other information about my system please let me know — better via email.

    Thank you


    The way to provide useful information to the Developers is through the Support Case system.

    This is intended to be a User to User forum and although some of the phase team look in here quite regularly the chances are they will just ask you to report using the Support Case system as they need some specific input from you - although maybe not until they have put out a release that is thought to address the known and likely High Sierra problems.

    On the other hand they may know what is causing your problem and so be able to give advice now even though the High Sierra release is not yet officially in support.

    The Support Case route is definitely the best way for you to go at this point.


    HTH.


    Grant
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  • Permanently deleted user
    It works just fine for me on my MacBook air with similar specs. Did you delete your cache? Did you delete preferences?
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  • Permanently deleted user
    Now that it's been 3 weeks since the official launch of macOS 10.13 without an "all clear" from Phase One on Capture One, I'm guessing there are changes needed in the software to bring it into full compatibility.
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