Free upgrade!!!
I purchased C1 4 yesterday online... about 11 hours before the release of C1 5.
I'm hoping to get the upgrade at no charge.
What are my chances?
I'm hoping to get the upgrade at no charge.
What are my chances?
0
-
I upgraded to C1 V4 Pro a month ago and sent a note to Phase one asking about the upgrade policy. The answer was that I would pay. 0 -
Hmm.. that is kind of tough..
Maybe they make up their mind.. normally you should get a free upgrade if you purchased it within the last 3 month or so like any other major software is doing.0 -
"Unfortunately, we are unable to reduce or eliminate the $99 upgrade fee
to Capture One 5. We lowered the Price of Version 4 and thus eliminated
the free upgrades. Consequently, there is no grace period.Thank you for
your understanding regarding this matter.
Best Regards
Phase One Marketing"
Wankers!0 -
What garbage, they royally screwed up 4.
I normally use Phase one backs so was able to use the DB version from 3 and 4 but had to purchase the pro version just to use my 5DII for smaller jobs. And then, once I purchased it, Pro didn't even support the 5DII tethered for two months into my paying for it.
I always shoot tethered so it was a major hassle for me, and it's not like it was clear when I paid for it, as it did "support" the files but the work around was just silly. Felt screwed from the start.
C1 3 ran flawless and then 4 came along… What a mess and now that we have beta tested their software they want us to pay for a correct and working version.
Just plain rude on their end and I plan on making a stink about it.0 -
That even makes me more mad!
Doesn't customer service and satisfaction mean anything to these people?0 -
[quote="NN887922" wrote:
What garbage, they royally screwed up 4.
Good point0 -
[quote="RickUrb" wrote:
"Unfortunately, we are unable to reduce or eliminate the $99 upgrade fee
to Capture One 5. We lowered the Price of Version 4 and thus eliminated
the free upgrades. Consequently, there is no grace period.Thank you for
your understanding regarding this matter.
Best Regards
Phase One Marketing"
Wankers!
Wow.....you do realize that if you translate that response into english, it reads "Go F*CK YOURSELF"0 -
That's what I thought they were saying too! 0 -
To be honest C1 pro 4 was a joke compared to C1 pro3 but still the best capture program on the market.
I am full for upgrade fees as that is the way of how a software can develop only. How shall they be able to pay their developers without?? And come on 99 dollars or 69 euro is nothing for a software upgrade.
But a grace period of at least one month is truly a must.
As version 3 owner i still do not have to pay for an upgrade - in about 4 years. No wander they could not fix things faster.
Be happy that you can get a professional capture tool for just 69 euro in the upgraded version or 299 in the full version wich os also nothing.
I mean a developed 120 film did cost 15 euro including a contact. Each shoot was more expensive than the whole software regarding film. My c1 pro btw did cost 500 euro which is still less than you guys have to pay for an upgrade to C1 pro 5 and C1 6 one day from c1 4.
Really only those who bought c1 4 just à couple days ago got the right to be mad..0 -
And come on 99 dollars or 69 euro is nothing for a software upgrade.
I agree that $99 isn't that much for an upgrade but the amount of hassle that 4 users had to go through was just plain stupid. It's down to principle now. Any it also seems as though 5 is still having it's fair share of issues.
4 was also NEVER a fully working version.
It is sadly still the best capture software out there and like my mac I can't work without it (at least at this point but that might have to change if they don't sort it out). This is coming from experience with Flexcolor and lightroom.
The point is that the problems that the software suffers from is just silly, and outright unexceptable.
Running the software on a £3500 computer with 16gb RAM and STILL suffering from crashing and losing files via tethered shooting. What's the point? If this was a software company that wasn't trying to be the best then you could except the failings. But, would any of you put up with these problems in Photoshop?
Of course you wouldn't…0 -
[quote="NN887922" wrote:
And come on 99 dollars or 69 euro is nothing for a software upgrade.
I agree that $99 isn't that much for an upgrade but the amount of hassle that 4 users had to go through was just plain stupid. It's down to principle now. Any it also seems as though 5 is still having it's fair share of issues.
4 was also NEVER a fully working version.
It is sadly still the best capture software out there and like my mac I can't work without it (at least at this point but that might have to change if they don't sort it out). This is coming from experience with Flexcolor and lightroom.
The point is that the problems that the software suffers from is just silly, and outright unexceptable. I don't know, but somehow amoung all this templates the only playable is still the Blue One for me. None of the others is very well designed. I don't know how you guys are running through the world, but is it not that some Kind of "style" is à must?? I mean, look at any page of a Major brand like Ikea, Apple, Top Shop, guess etc.. That is a nowadays design...
All the templates designed lately look like they where designed for a hacker movie from the nineties.
I mean, we all try to dress smart and nicely in any kind of style we are running behind, we don't buy even kitchen machines anymore that are not well designed, so why not à template in an actual nowadays design?? Or more ancient like a paperroll or so at least. But honestly.. Its not à crime to use fonts other than the ones my grandmother had on her typing machine or those kids 1997 designed.
I like the blue template the most becouse it is just simple with no try of funkyness like they sell in the C&A stores.
I hope nobody took any of those words offensive as they really are not meant like this.
Running the software on a £3500 computer with 16gb RAM and STILL suffering from crashing and losing files via tethered shooting. What's the point? If this was a software company that wasn't trying to be the best then you could except the failings. But, would any of you put up with these problems in Photoshop?
Of course you wouldn't…
I agree about all you said on C1pro4
Well, on my computers i had two crashes on the 5er Version in 2 days an 24 hours of Shooting in total. Never had that less on c1 pro 3xx
C1 pro 5 is again à Version i am totally happy with and already prefer it towards even C1pro 3.
If you shoot tethered there always will be crashes as there are to many facts that can cause a breakdown starting from cables to impatient photographers who do not accept the physical limits of the machines or simply assistants who cant handle the workflow.
But thank god at least 4 is history.0 -
I have just installed version 5 and it is much faster and more stable than 4 for me. I was expecting a load of new features but no its pretty much exactly the same bar a few extra things (Focus Mask is nice)
Version 4 was pretty unusable for me, this version should have been a free update as V4 was obviously broken0 -
Aloha!
14 days ago I purchased C14Pro. Today I'm told that in order to get the latest version I must pay an additional $99.00.Errrrhhhmmm! No - ain't gonna do that.
Take note Phase One - you have my email note requesting a free upgrade. I sent it yesterday evening (HST) and still no response from you!Almost every software producer I know of including Adobe and Apple, has grace periods of 60-90 days.
If you purchase within that timeframe, the update isfree
. I hope you're listening Phase One ... I am one disappointed user!
So Ante up people!0 -
I would not hold my breath waiting for P1 to change. This is the reply I got from there customer service folks: Dear
Unfortunately, there is nothing we can do to lessen the $99 upgrade
charge to Capture One 5 Pro. The $99 upgrade will be remaining in tact.
Thank you for your understanding.
Best Regards
Phase One Marketing
I was in the beginning stages of a purchase of a P1 Digital Back. I phoned the dealer yesterday and said if this is how P1 does business for those like myself and others that have had the software for only a few weeks, then what am I to expect for service on the DB. I let the dealer know that at present I am not interested in the DB until I see an improvement in P1's attitude.0 -
[quote="CROXIE" wrote:
Aloha!
14 days ago I purchased C14Pro. Today I'm told that in order to get the latest version I must pay an additional $99.00.Errrrhhhmmm! No - ain't gonna do that.
Take note Phase One - you have my email note requesting a free upgrade. I sent it yesterday evening (HST) and still no response from you!Almost every software producer I know of including Adobe and Apple, has grace periods of 60-90 days.
If you purchase within that timeframe, the update isfree
. I hope you're listening Phase One ... I am one disappointed user!
So Ante up people!
Croxie, I processed your case this morning, I think you will be pleased with our response.
Believe me I understand the frustration here and it's fair to say we as a company did not properly anticipate every situation and how we should properly take care of our customers. I can assure all of you we are working to correct this. After all its been a while since we've had a paid upgrade. For anyone that contacted support and received what may have seemed like a rude answer I apologize. In our position it is our job to relay the sales policies we are given... some of these policies have reconsidered since wednesday morning when the software went live.
Photomonk, please contact us in a support case. I would like to review your case details personally.0 -
[quote="Jon" wrote:
Photomonk, please contact us in a support case. I would like to review your case details personally.
Jon,
I just filed the support case and will await your reply.
Thanks0 -
[quote="Photomonk" wrote:
[quote="Jon" wrote:
Photomonk, please contact us in a support case. I would like to review your case details personally.
Jon,
I just filed the support case and will await your reply.
Thanks
Just replied 😊0 -
Phase One just contacted me...
I would like to thank them publicly for their response and revised policies.
Thank you.0 -
[quote="Jon" wrote:
[quote="Photomonk" wrote:
[quote="Jon" wrote:
Photomonk, please contact us in a support case. I would like to review your case details personally.
Jon,
I just filed the support case and will await your reply.
Thanks
Just replied 😊
Thank you Jon and you have one very happy customer here!
thanks again!0 -
Glad to see Phase One have come good for you guys.. 😄
Good on you Phase One for doing the right thing.......0 -
Ok, so they fixed a couple... how about the rest of us that are getting screwed....
🤬0 -
Did you send an email to customer service? 0 -
yes I did.... 😡 0 -
Dick1,
As you haven't posted any information about your situation, all I can say is "best of luck".0 -
Dick,
With all due respect you purchased your Capture One 4 license 18 months ago. There is simply no reason to believe you are getting "screwed" by having to pay to upgrade to a new major release. This is completely standard for software. If you purchase Lightroom 1, you do not get a free upgrade to Lightroom 2 which released with about the same time in between. Likewise you would not get a free update to Photoshop CS4 when you purchased CS3 over a year prior.0 -
Dear Jon Gilbert with Phase One:
I also purchased C1 (standard version 4) in late August of this year, and my CD copy of the software was not only the severely scratched CD that I complained about on this forum, but the software CD was also a very early version of C1 version 4. So as I used up my one and only "free upgrade" to bring my C1 software up to 4.83 specs, I suddenly found myself unable to upgrade to version 5 within the first 3 months of my own ownership of C1. Your firm's response to my inquiry is that I can pay $99 for version 5, and I am greatly disappointed in that reply.
In contast, I can always receive a free upgrade by your competitor, Adobe, for their latest version of Lightroom, or from my camera company Olympus for their latest RAW and JPEG converter software.0 -
[quote="Triumph Steve" wrote:
Dear Jon Gilbert with Phase One:
I also purchased C1 (standard version 4) in late August of this year, and my CD copy of the software was not only the severely scratched CD that I complained about on this forum, but the software CD was also a very early version of C1 version 4. So as I used up my one and only "free upgrade" to bring my C1 software up to 4.83 specs, I suddenly found myself unable to upgrade to version 5 within the first 3 months of my own ownership of C1. Your firm's response to my inquiry is that I can pay $99 for version 5, and I am greatly disappointed in that reply.
In contast, I can always receive a free upgrade by your competitor, Adobe, for their latest version of Lightroom, or from my camera company Olympus for their latest RAW and JPEG converter software.
I think you confuse 'update' and 'upgrade' twice in your post to create your disappointment. First, any version of CO 4 to a later release is an update and free. Second, from CO 4 to 5 is an upgrade and charged. Like Adobe products, if you need them for comparison, updates are free and upgrades not. No differences here.0 -
[quote="Paul_E" wrote:
[quote="Triumph Steve" wrote:
Dear Jon Gilbert with Phase One:
I also purchased C1 (standard version 4) in late August of this year, and my CD copy of the software was not only the severely scratched CD that I complained about on this forum, but the software CD was also a very early version of C1 version 4. So as I used up my one and only "free upgrade" to bring my C1 software up to 4.83 specs, I suddenly found myself unable to upgrade to version 5 within the first 3 months of my own ownership of C1. Your firm's response to my inquiry is that I can pay $99 for version 5, and I am greatly disappointed in that reply.
In contast, I can always receive a free upgrade by your competitor, Adobe, for their latest version of Lightroom, or from my camera company Olympus for their latest RAW and JPEG converter software.
I think you confuse 'update' and 'upgrade' twice in your post to create your disappointment. First, any version of CO 4 to a later release is an update and free. Second, from CO 4 to 5 is an upgrade and charged. Like Adobe products, if you need them for comparison, updates are free and upgrades not. No differences here.
Paul, thanks for the clarification, even though its not what I hoped to hear.0 -
[quote="Paul_E" wrote:
Dear Jon Gilbert with Phase One:
I think you confuse 'update' and 'upgrade' twice in your post to create your disappointment. First, any version of CO 4 to a later release is an update and free. Second, from CO 4 to 5 is an upgrade and charged. Like Adobe products, if you need them for comparison, updates are free and upgrades not. No differences here.
Not sure that is totally true Paul. Upgrades to a major release from Adobe are free if purchased within a fixed period of time. Something like 30 or 60 days. NIK software is upgrading Viveza to V2.0 in Dec and even though I purchased V1 in Sept, they sent me a note telling me that I will be upgraded free. Very generous.
Phase one can come up with any policy it sees fit, but do not say that it is the same as vendors such as Adobe since it is not. I am not griping about Phase One's policy, but let's be accurate.0 -
I had a very similar thing when i bought Capture one version 4, I had been working with photographers for years using older versions and instaling and setting them up for people. When i bought version 4 it came with no free upgrades, whereas older versions came with 2 free upgrades. I contacted customer support and they said this was because phase one were changing their policy regarding how they dealt with major upgrades in the future (ie they want more cash from us each time).
However on checking the licence terms and conditions I found that it still said i was entitled to 2 free major upgrades upon purchase of capture one (it did not specify a particular version). So i contacted customer support again pointing this out and pasting in the relevent links and text from their own terms and conditions. Low and behold they had to abide by them and credited my account with 2 free major upgrades, hence when version 5 came out it cost me nothing.
So my advice is to carefully read the email i have pasted below and then se if you can find their terms and conditions live on the web and send them a similar email (not sure what the legal position would be if they have no terms and conditions live on the web, but would assume they would have to abide by the last posted ones). This is basically a loop hole way of getting free upgrades that i imagine will be sorte out very soon, if not allready so good luck.
Dear sir /Madam
With regards to your last communication to me, I logged into my account and clicked on the License Management tab. On this page it shows the number of activations and also the free upgrades left. Directly below these two sections is a link to read the Capture One General License agreement. When you click on it it takes you to this page :-
http://www.phaseone.com/upload/terms_and_conditions.pdf
when you scroll down to section 18 you will see it reads as follows:-
18. Upgrades
Upgrades are only valid for users with a legitimate Product Key.
Upgrades for special promotions from one level of Capture One to the next - .e.g. Capture One LE to Capture One PRO - is only valid for users who has purchased a legitimate Product Key for the Capture One product being upgraded to a higher level of Capture One before the announcement of the special promotion upgrade - any product purchased during an upgrade promotion period can not be upgraded at promotion price during the same promotion.Only Product Keys purchased from Phase One or Phase One registered partners are acknowledged as legitimate Product Keys.
As of January 1, 2004 the new Upgrade Policy has been implemented.
Please note that purchase of Capture One PRO gives you the latest version of PRO + 2 major PRO updates. Purchase of Capture One LE gives you the latest version of LE + 1 major LE update.
Phase One reserve the right to deactivate any Product Key or Activation Key generated from violation of the Capture One Upgrade Policy rules.
As you can see it clearly states in the terms and conditions that you get two free major Pro upgrades when you have purchased the Pro software. This is a current link on a current page on your website, which refers to purchases of the current Capture One Pro, in no place does it state that these free upgrades are for older versions ie version 3.xxxx.
So I would like you to add the 2 free upgrades to my account page, which your own terms and conditions state i am entitled to. I would imagine that the trading standards authority would take a dim view of this miss-selling of a product and i would prefer that we can resolve this issue promptly.
Thank you0
Post is closed for comments.
Comments
39 comments