Mountain Lion and Tethering
Upgraded the new Mountain Lion and when tethering to Capture One 6.4.3 I get an error saying unable to connect camera. Tried other cables and restarting but still the same error message. Before upgrading I had no issue. I'm using Canon 5D MarkII. Any assistance would be appreciated.
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while waiting for the OS X 10.8.1 to hopefully solve the problem or an update from C1Pro, does any one try to shoot to computer using "wireless" device while simutaenously store image on CF cards? Either Canon or Nikon? Since digital back has yet sipport this.
Best,
K0 -
Hired a 2011 macbook pro for a 3 day shoot with 8 gigs RAM, Lion 10.7.4 and C1 6.4.3 with my Canon Mark3. Didn't work at all. Warning came up about not being able to connect... 0 -
[quote="jeremy62" wrote:
Hired a 2011 macbook pro for a 3 day shoot with 8 gigs RAM, Lion 10.7.4 and C1 6.4.3 with my Canon Mark3. Didn't work at all. Warning came up about not being able to connect...
Hi Jeremy, which Mark3 did you use? And can you check the firmware version of it?0 -
[quote="jeremy62" wrote:
...Lion 10.7.4 and C1 6.4.3 with my Canon Mark3. Didn't work at all. Warning came up about not being able to connect...
If you are referencing the Canon 5D Mark III, then the system you described does work. The connection to the software will be disrupted if the camera or computer goes to sleep and will likely necessitate relaunching the software.0 -
Okay, Apple must have changed lots with its USB code indeed. To wit, my Wacom Intuos starts in mouse mode after a reboot 3 times out of 10, and can’t be switched back to Pen mode without another reboot. And with 10.8.1, my Kensington trackball stopped working for good; the system recognises it, the driver recognises it, but a couple of seconds after connecting the pointer doesn’t react any more. 0 -
I just installed the Mountain Lion 10.8.1 hoping it will resolve the 6.4.3 thethering issue and I have good and bad news.
Good news is that with the OS X update, now my Nikon D800E works, except it often gets disconnected but simply turn off and on agian the D800E the camera back to work, tethering speed is really good, considering the 36.5mp raw file but at least, it works.
The bad news is that 6.4.3 under OS 10.8.1 still does not recognize 5DII, 5DIII and 1DsIII - which I tried many times, switching between Canon and Nikon and restart software many times that I have success in D800E, but not with any of the Canon I tried, something still worng? So is that a OS issur or Capture Pro issue?
Also bad news is that the connectin between my MBP 15" with retina display - which I installed the CP 6.4.3 with OS 10.8.1 won't work with P65+ as well, when connected with an Apple thunderbolt/FW adapter, the LCD screen on the digital back has a wire fire and mass storage icons - both appeared on the back, side by side, and flickering, it does not work. It also does not work wit firmware update for the back also, which I have 4.7 and the firmware update won't upgrade it to 5.2.2. So whose probelm this is?
More, on the update of page of Capture One, listed all the cameras registered to the software with all the serial number, and I have all my Phase backs, Canon serial number there but won't work. The D800E which registered before my upgrade to Mountain Lion has the serial number registered but now with 10.8.1 - the serial number becomes "0" but then the tethering works!!
Strage and frustrating!
BR,
K0 -
browsing through these posts makes me wonder - why upgrade to ML if you are in any sort of professional photography situation? not only does 10.7 or 10.8 offer no features for photographers/techs - issues like the above are absolutely guaranteed. what's the rush - notification center? air play, air drop? I just dont understand it. I can't afford my working machines to be down for an hour when on set with C1P or to lose a day retouching if there was some conflict with Photoshop b/c of an upgrade. 0 -
I am using a Canon Mark III with firmware 1.1.3
On my 3 day shoot this week we disconnected the USB after a few frames to test the new set up macbook pro and it wouldn't allow reconnection.... so being in a rush and in front of my client we decided to shoot to card to be sure.
upon testing it again with 10.7.4 installed we see that the camera will connect and let you shoot, but as soon as you disconnect the USB and reconnect the USB it simply won't allow reconnection. You are forced to quit and relaunch the program to get the camera recognised again. This is a problem for shoots that require moving the camera.0 -
[quote="jeremy62" wrote:
You are forced to quit and relaunch the program to get the camera recognised again.
This has been the #1 troubleshooting step for C1P since the beginning of tethering. Most likely nothing to do with the Canon or the operating system. I also remove the battery and reinsert - or else the camera tries to write to an internal card even if no card is there. You should be always be using an Iogear USB 2.0 repeater ($30) when USB tethering - or else you are asking for connection problems. No matter what - on the best setup with USB if the photographer shoots very fast - connection hangups can happen but the Iogear repeater helps alot.0 -
Any ETA on the tethering issue? I'm using Capture1Pro with OSX 10.8.1 and my 5D Mark II, and it's not working at all for me. However, tethering with both Lightroom 4 and EOS Utility seems to be working just fine, so the issue is at least for me isolated to Capture1. 0 -
[quote="bycarlsson" wrote:
Any ETA on the tethering issue? I'm using Capture1Pro with OSX 10.8.1 and my 5D Mark II, and it's not working at all for me. However, tethering with both Lightroom 4 and EOS Utility seems to be working just fine, so the issue is at least for me isolated to Capture1.
Which version of CO6 do you use, 6.4.3 or earlier?0 -
[quote="bycarlsson" wrote:
Any ETA on the tethering issue? I'm using Capture1Pro with OSX 10.8.1 and my 5D Mark II, and it's not working at all for me. However, tethering with both Lightroom 4 and EOS Utility seems to be working just fine, so the issue is at least for me isolated to Capture1.
With the 5D Mark II you can use Capture One 6.4.2 to tether as it uses the older Canon SDK.
http://www.phaseone.com/en/Downloads/So ... veMac.aspx0 -
Just looking for some clarity here. I also downgraded to 6.4.2 (using OSX 10.8.1) due to the tethering issue with my Canon 5D MkII. It works fine, with some glitches, but, I want to make sure that I understood correctly that there IS a fix coming for the tethering problem in the future. Am I right? 0 -
With the 5D Mark II you can use Capture One 6.4.2 to tether as it uses the older Canon SDK.
http://www.phaseone.com/en/Downloads/So ... veMac.aspx
I tried that, but it doesn't seem to work either for me...0 -
[quote="bycarlsson" wrote:
With the 5D Mark II you can use Capture One 6.4.2 to tether as it uses the older Canon SDK.
http://www.phaseone.com/en/Downloads/So ... veMac.aspx
I tried that, but it doesn't seem to work either for me...
You might want to create a support case for clarification as the solution provided is valid.0 -
Last few months we have seen some updates with CO6, OS X and DSLRs but unfortunately, not everything works as smooth as one has hoped for. I tried to make an overview of what is supposed to work, and what not (yet).
CO6 - DSLR
With CO 6.4.3 new Canon software (a.k.a. SDK) is used to support tethering with the 5D mkIII and the 1D X. If you do not tether one of these (or the new Nikons D4, D800/E) but have a 5D mkII for example, you might want to stay with 6.4.2.
CO6 - OS X
With CO 6.4.3 support for OS X Mountain Lion (10.8.0/10.8.1) was added based on the latest release before the final. Unfortunately, the final release broke the tethering for Canon shooters. CO 6.4.2 seems to work however on Mountain Lion, so if you want to tether your Canon and you do not have the lastest models, stick with 6.4.2 until a fix arrives.
Bottom-line
If you have a new model Canon or Nikon, and need tethering, you need 6.4.3. Canon shooters however better use Lion or Snow Leopard, not Mountain Lion.
If you have a previous model Canon and need tethering you have two options. One, you work on Mountain Lion and stick to 6.4.2. Or two, you work on Lion or Snow Leopard, you can use both 6.4.2 or 6.4.3.
This is my best effort assessment as of today, until new updates arrive. Please fill in the gaps or errors if you notice any.0 -
Thanks for the clarification, this helped sum everything up nicely. 0 -
Follow up question: Any known issues with Phase backs and Mountain Lion? Just got a new MacBook Pro and want to put everything through the paces. 0 -
[quote="SAlessi" wrote:
Follow up question: Any known issues with Phase backs and Mountain Lion? Just got a new MacBook Pro and want to put everything through the paces.
As far as I know no issues with this combo.0 -
Same issue here upgraded to Mountain Lion in all my computers tethering is fine with all Phase One Backs and Nikon D800, but my Canon 7D doesn´t attach, tried everything and nothing.
Booted computer from a external hard drive with Lion installed everything works fine with all cameras Canon 7D included.
So this is for now a simple solution meanwhile we wait for the CO6 new release for Mountain Lion.
Enrique Arechavala
Mexico City
😕0 -
I cannot stress how valuable it would be for all of the users having issues to create support cases and provide us details.
We are looking into several reported conflicts with the new Mountain Lion OS but we certainly cannot address ALL of the concerns unless we are provided details from users. To ensure your specific issue is evaluated, a support case is necessary.
Again, if you are having tethering issues with the Mountain Lion OS please create a support case and provide details about your system and camera.
http://www.phaseone.com/en/SupportMain/ ... pport.aspx0 -
Drew
Before I submitted my post I sent a support case 109297
😕
Thanks
Enrique Arechavala
Mexico City0 -
I would think that people aren't submitting support cases as :
A: it's a common problem
B: issues are well known to the company
C: owners have plug in and play style ambitions for off the shelf equipment i.e. well known camera brands / apple computer / latest C1 software.
I would have thought that the company would test cameras against the software on OSX in a "real life" simulated test.
I didn't lodge a case as it seems to be a non unique situation
Hearing the company ask for support cases to be lodged does not fill me with much hope that the problems will be resolved anytime soon.... on dear!!0 -
[quote="jeremy62" wrote:
I would think that people aren't submitting support cases as :
A: it's a common problem
Not as common as you may think.[quote="jeremy62" wrote:
B: issues are well known to the company
🤓 By requesting that support cases are made it should be evident that further details from users are invaluable and more reference information is necessary to accurately and adequately address the issue... as we do not own every camera and computer setup to test on.[quote="jeremy62" wrote:
C: owners have plug in and play style ambitions for off the shelf equipment...
I think everyone would want this simple workflow, but there are certainly complications when trying to work with 3 constantly changing software components (Canon/Nikon SDK, Operating System, Capture One). Plug and Play is always the goal but the reality is very far from that.[quote="jeremy62" wrote:
I would have thought that the company would test cameras against the software on OSX in a "real life" simulated test.
If you reference this entire thread we had previously outlined that we did do thorough testing with Mountain Lion prior to it's release and the "Developer" version of the OS works quite well with 6.4.3. However it seems something has changed on Apples end between that version and the final release.[quote="jeremy62" wrote:
I didn't lodge a case as it seems to be a non unique situation
Creating a support case can do nothing but help expedite a change. Refraining from creating a support case your only guarantee is that things will NOT improve.[quote="jeremy62" wrote:
Hearing the company ask for support cases to be lodged does not fill me with much hope that the problems will be resolved anytime soon.... on dear!!
I would hope the opposite would be inferred. By requesting support cases it should be clear that we are taking this issue seriously, that we are doing our do-diligence to address the issue and that the only way to address the matter quickly is with the help of our users.0 -
[quote="Drew" wrote:
[quote="jeremy62" wrote:
I would think that people aren't submitting support cases as :
A: it's a common problem
Not as common as you may think.[quote="jeremy62" wrote:
B: issues are well known to the company
🤓 By requesting that support cases are made it should be evident that further details from users are invaluable and more reference information is necessary to accurately and adequately address the issue... as we do not own every camera and computer setup to test on.[quote="jeremy62" wrote:
C: owners have plug in and play style ambitions for off the shelf equipment...
I think everyone would want this simple workflow, but there are certainly complications when trying to work with 3 constantly changing software components (Canon/Nikon SDK, Operating System, Capture One). Plug and Play is always the goal but the reality is very far from that.[quote="jeremy62" wrote:
I would have thought that the company would test cameras against the software on OSX in a "real life" simulated test.
If you reference this entire thread we had previously outlined that we did do thorough testing with Mountain Lion prior to it's release and the "Developer" version of the OS works quite well with 6.4.3. However it seems something has changed on Apples end between that version and the final release.[quote="jeremy62" wrote:
I didn't lodge a case as it seems to be a non unique situation
Creating a support case can do nothing but help expedite a change. Refraining from creating a support case your only guarantee is that things will NOT improve.[quote="jeremy62" wrote:
Hearing the company ask for support cases to be lodged does not fill me with much hope that the problems will be resolved anytime soon.... on dear!!
I would hope the opposite would be inferred. By requesting support cases it should be clear that we are taking this issue seriously, that we are doing our do-diligence to address the issue and that the only way to address the matter quickly is with the help of our users.
don't you think it is kind of boring that you always come up with the same excuses and accusations ? the main reason for c1 are your backs and your commitment to dslr comes far behind this is the real problem here from my point of view.0 -
[quote="Horseoncowboy" wrote:
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don't you think it is kind of boring that you always come up with the same excuses and accusations ? the main reason for c1 are your backs and your commitment to dslr comes far behind this is the real problem here from my point of view.
You are more than welcome to your opinions on the matter. I would hope that my presence on the Forum would again show our commitment to end users and finding solutions to the grievances outlined here. I don't know how posts such as the one above are aimed at assisting other users and/or solving the problems at hand but I suppose any discussion is a good discussion.
If you, personally, are having issues, please feel free to create a support case so that we can assist you.0 -
Drew, I am confident that Phase One are doing everything they can to resolve the Mountain Lion issues and along with most readers of this forum, I am very grateful for your presence here.
It's a pity there will always be the occasional poster who hides behind their keyboard and can add nothing to the discussion but rude criticism.
To all the moaners - why not send in a Support Case if Phase One request it? How do you know more than the engineers themselves? Perhaps in the data you send them is that vital bit of information that will assist them in resolving the issue. I have a Canon 1DX which is not fully supported by Phase One yet but I've opened a Case, sent them as much info as possible and I'll patiently wait until there's a solution.
Keep up the good work Drew, Ian UK0 -
I'm having this issue now, got a new Macbook Pro with Mountain Lion pre installed. Capture one works great on it, however no tethering? Trying to tether canon 5d Mark III. Seeing that the last post here is from July 30th (two months) with no support? That is ridiculous, and unacceptable if you ask me. Unless I'm the only having this issue. 0 -
[quote="NNN634581906448815454" wrote:
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That is ridiculous, and unacceptable if you ask me. Unless I'm the only having this issue.
Hello, welcome to the user forum. Have you really read the posts here?0 -
I need to find a fix for this problem. My question is, if this is a "license issue" between Canon and Apple, does that mean all capture software is suddenly nonfunctional? As a temporary fix, I would consider using Aperture or Canon's capture software, but I can't confirm if they work or not with the 5Diii.
Anyone here know of anything that still works with this OS? I promise to come back to Capture One when it works, but I need something now and I don't want to lose OS 10.8.
I went to the Apple Store today. Their Genius Bar knew nothing about it and wouldn't guarantee Aperture works! I walked away from a $1500 dollar job today. I probably lost one of my best clients. I can't afford much more of this BS.0
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