Mark Lay
- Total activity 15
- Last activity
- Member since
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- Votes 2
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Activity overview
Latest activity by Mark Lay-
Mark Lay commented,
So if anyone else runs into this upgrade issue between major releases (for me it was 16.2.6.7 and 16.3), you have to complete remove Capture One and deactivate all your licenses on the machine. The...
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Mark Lay commented,
My Capture One Pro Subscription License says I'm eligible for 16.3 but your system is treating me as a perpetual license holder and preventing me from downloading 16.3.0 or 16.3.1 - every time I re...
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Mark Lay commented,
I am a Capture One Pro subscriber and the download function does not work for a major release. I am on version 16.2.6.7 and cannot update to Version 16.3 -- I've now missed two version updates and ...
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Mark Lay commented,
I've done a little more research and debugging while waiting for Capture One customer support to respond to my ticket... tick tock, tick tock.... First, I have been able to update my software to t...
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Mark Lay commented,
Thanks for your assistance and reminder this is a public forum.
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Mark Lay commented,
Every time I try to download the most recent update to my Capture One Pro subscription I get this error - see in red screenshot above - and everytime your download routine sends me the Express Fuji...
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Mark Lay commented,
Since I'm not using the Express Fuji Software - I just deactivated from my computer to see if that would make the download process focus on Capture One Pro and send me the right update. This did no...
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Mark Lay commented,
Here's a screen shot of the screen - where I press download - but keep getting Express Fuji version. My account also shows a license for Fuji Express and Capture One Pro Trial License - I download...
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Mark Lay commented,
I cleared all the cookies in Safari and attempted AGAIN - the Capture One website still downloads Capture One Express Fuji. It's an issue in your download process; not something on my machine - see...
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Mark Lay created a post,
Trouble Downloading New Updates
Recently, I have been totally unable to update my Capture One Pro subscription. Something is wrong with your download function. Every time I go to my Capture One Pro license and press download, you...