Christine M.

1. Community
2. Photography talk
3. Capture One 20 (for Sony) will import 7RM4 files but not files from a7RM4A. Is there a Fix

Hi. You are referring to the correct article where it is stated that support for the two cameras are in two versions of Capture One. It is our standard policy that we don't backport support for cam...

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• Christine M.
• June 05, 2023 08:41
• 1 vote

1. Activation & Purchases
2. License Policy
3. New License Model: Changes to the way licensing, updates, and upgrades work

Richard Reader: You write that you will have to upgrade in September to keep bug fixes etc. going; That has always been the case. When a new paid version is released, we don't backport bug fixes to...

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• Christine M.
• December 08, 2022 12:44
• 1 vote

1. Community
2. Open Archive
3. Yet another request for better support (addressed at Capture One)

@Class A; thank you. I appreciate the feedback. @Thomas; the process now is that our tech team tries to reproduce, we send it off to R&D who then investigates further. They reproduce, look into oth...

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• Christine M.
• August 12, 2022 10:33
• 1 vote

1. Community
2. Open Archive
3. Yet another request for better support (addressed at Capture One)

Hi Andreas, I did not mean to ignore you. I was merely answering Thomas' very thorough comment.I am not going to go into details about the technicalities of your issues as described in the ticket -...

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• Christine M.
• August 12, 2022 06:58
• 1 vote

1. Community
2. Improve Capture One Pro
3. iPhone lens profiles for ProRAW

Hi Steve. I am glad that our team managed to show you the "Lens Correction" option in the iPhone camera settings. Let us know if you have any additional questions. Have a great day. 

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• Christine M.
• September 11, 2023 08:22
• 0 votes

1. Community
2. Noticeboard
3. FIXED with new iOS 16.5.1: Apple iOS 16.5 bug stops Apple adapter working with some iPhones and iPads

@... - from our research we have found that not all models are affected. Did you confirm that you are experiencing an issue?  

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• Christine M.
• May 23, 2023 13:42
• 1 vote

1. Activation & Purchases
2. License Policy
3. New License Model: Changes to the way licensing, updates, and upgrades work

EM: First of all, we can't process a refund request through a comment on an article. If you have purchased Capture One 23, you are not getting anything less than what you purchased. But I see that ...

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• Christine M.
• December 08, 2022 12:30
• 0 votes

1. Community
2. Open Archive
3. Yet another request for better support (addressed at Capture One)

Hi Andreas. Let me take your points one at a time. Let me know if I am missing anything.  The changes that we have implemented are related to how we work in Support - it is not related to how we pr...

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• Christine M.
• October 10, 2022 11:45
• 0 votes

1. Community
2. Open Archive
3. Yet another request for better support (addressed at Capture One)

Hi Thomas. Let's not do double dialog. I understand your frustration, I do. Marian will reply to your message with the same question shortly. 

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• Christine M.
• August 26, 2022 07:15
• 0 votes

1. Community
2. Open Archive
3. Yet another request for better support (addressed at Capture One)

Without bombarding you with data and charts, I can tell you that the improvement is by far most significant on the difficult technical side (which accounts for 38 % of all of our tickets). But agai...

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• Christine M.
• August 25, 2022 11:33
• 0 votes