C1 21 the registration code is incorrect
Hello,
With the license code from my account and the registration key from C1 21, when I enter it on the offline activation page, I get the message that the registration code is incorrect. What can I do to solve the problem?
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Activation offline of v21 is different than previous versions.
Are you following these procedures:https://support.captureone.com/hc/en-us/articles/360015483778-Offline-activation
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Hi there,
I've tried both ways, online and offline registration. Unfortunately I didn't get to the goal with any of them. The offline registration does not work with a C1 21 subscription. When registering online,I get the following error diagnosis. Test 4 and Test 5 failed. The help pages offered for this do not exclude.
The bug report looks like this:
- Check 01: Success
- Check 02: BFEBFBFF000206A7 /
- Check 03: 647082425
- Check 04: Exception: The remote name could not be resolved: 'activation.phaseone.com'
- Check 05: Exception: The remote name could not be resolved: 'activation.phaseone.com'
- Check 06: success
How should I proceed now to register my license?
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Same here
Check 01: Success
Check 02: 178BFBFF00800F11 /
Check 03: 545617853
Check 04: Exception: The remote name could not be resolved: 'activation.phaseone.com'
Check 05: Exception: The remote name could not be resolved: 'activation.phaseone.com'
Check 06: success0 -
There have been similar threads in recent days.
I do not recall anyone updating them with a success message but it may have happened.
Or people may have given up.
I would suggest using the "Submit a request" option to create a Support Case.
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