Why is Capture One suddenly deactivated?

QUESTION

Why the Capture One software is suddenly deactivated?

ANSWER

There are some instances that cause Capture One to be suddenly deactivated and the activation code is needed again.

Case 1. The computer on which Capture One is running has been recently upgraded in some way so that its hardware configuration has changed to some extent.

In such a case, simply enter your product key again when the software is launched. In case you no longer have available activations, learn how to reset activations online in your account using our website.

Case 2. The hardware ID of the computer changed for an unspecified reason.

This may happen when plugging-in or unplugging an external hard drive or when similar temporary changes take place, which can potentially confuse Microsoft internal services used for Capture One activation routine.

The solution for this case is the same as for the Case 1, however, it might be also helpful to contact Phase One support with a detailed description of this situation so that we could collect data on such cases and improve our products in the future.

Case 3. All your activations were reset causing all instances of Capture One to be deactivated.

Such a situation may occur either after resetting the activations on our website or by the Phase One support team based upon the customer’s request.

Please reactivate Capture One using your License Code / Product Key.