Screenshots and screen recordings take a minute or two to capture, but can be extremely helpful when getting your problem solved. It's very difficult for us to troubleshoot things that we cannot see – hence why we request a screenshot or recording of your display.
For Mac users
1. To take a screenshot or recordings on your Mac you can use the Screenshot app. To open Screenshot press the combination of keys Shift+Command+5 or use Launchpad.
Also, you can use the following keyboard shortcuts:
- Shift+Command+3 to capture the whole screen
- Shift+Command+4 to capture a portion of the screen (preferred method - allows you to select specific parts of Capture One that may be causing you issues)
- Shift+Command+4+Space bar to capture a window or menu
- Shift+Command+5 to capture a screen recording
2. If there is no Screenshot app use Grab Utility. Navigate to Applications-> Utilities->Grab.app. Capture the error message window and save it on your computer.
For Windows users
Use Snipping Tool
1. Go to the Start menu, type "snipping tool" in the search bar, and open the app
2. Once you click New, you'll be able to select the area of the screen that you wish to capture
3. Select your desired screenshot method, then select the region to be captured and release the cursor
Use Keyboard Shortcuts
1. Press the PrtSc key
2. A snapshot of your entire screen will be copied to your clipboard, whereby you can paste it into another piece of software, i.e. Paint, Photoshop, or another application of your choice
3. Save the document as a JPEG or PNG
4. Attach to your support case
N.B. Please refrain from sending screenshots contained in Word documents, or any other documents that rely on third-party software
Comments
3 comments
Could I use Capture One screenshots for commercial video? I didn't find the guide on the usage for commercials on your website.
If you have a guide for screenshots, please share me.
Hi Olly,
Thank you for your comment.
For collaboration requests, please write directly to pr@captureone.com.
As they receive a lot of requests, please, make sure to include a detailed profile description incl. links to your social media channels and website in order for them to review your request.
To capture screenshots or record your screen, you would typically need to use the built-in features of your device or use a separate screen recording app. Here's a general guide on how to do this on popular platforms:
For iOS:
To take a screenshot on an iOS device (iPhone or iPad), press the "Home" button (or the side button on newer devices without a home button) and the "Sleep/Wake" button (or the volume up button on newer devices) simultaneously. The screen will flash, indicating that the screenshot has been taken.
To record your screen, you can use the built-in screen recording feature. Here's how:
Open the "Control Center":
Tap the "Screen Recording" button (it looks like a circle within a circle). If you don't see this button, you might need to customize your Control Center to include it.
A countdown will begin, after which your screen recording will start. You can stop the recording by tapping the red status bar at the top of the screen and confirming the action.
For Android:
To take a screenshot on most Android devices, press the "Volume Down" button and the "Power" button simultaneously. The screen will capture the current display.
To record your screen, the process can vary depending on your device's manufacturer and Android version. However, many newer versions of Android include a built-in screen recording feature. You can usually find it in the Quick Settings panel or by searching in the device's settings app.
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