Deactivation may be necessary in several scenarios:
- Switching between different product variants (e.g., from trial to Pro)
- Freeing up activation seats to use Capture One on a different machine
- When your device is offline or no longer accessible
- Reinstalling Capture One
You can deactivate either from within the application or through your online Capture One account.
Deactivate Capture One in the application
Note: An internet connection is required for in-app deactivation.
- Open the License dialog:
On Mac: Capture One → License.
On Windows: Help → License. - Click Deactivate...
- Confirm deactivation by clicking the checkmark and hit Deactivate.
- Restart Capture One.
Deactivate Capture One using the website
You can also deactivate via your online Capture One account at captureone.com.
- Log into your account at www.captureone.com.
Click the LOGIN icon and enter your email and password.
- Go to Plans & Services Management and click Manage.
- Locate your Capture One license and click Show Activation History.
- Choose:
Reset all activations to deactivate all machines using the license
Deactivate device to remove a specific activation
Once deactivation is complete, you'll be able to activate Capture One again on a different machine.
Related articles
<< Offline activation of Capture One | Opening Capture One for the first time >>
Comments
14 comments
The instructions stopped working here:
3.) Choose your Capture One user product to display your license key.
Anytime I clicked on the "manage" option, I was taken to my order page--not the page that listed the licenses I owned. So I'm at a loss for how to continue.
this is so confusing for people who don't know a great deal about computers . I am lost and not happy .
I see where the confusion is now. The instructions should be updated to indicate that once you click on "Manage Licenses" you need to click the drop down arrow the right of the license you're de-activating. It's easy to overlook--and this is coming from a guy who knows computers.
I've included a screenshot that should (in my opinion) be added to make Step 3 clearer.
Thank´s that works
back in business
I have the same screen of website with licenses as Kenneth Dillard, so I can't manage my licenses on the web. And C1 on my computer cannot connect to the server (server connection error), so I cannot deactivate or activate it. It's very confusing.
Solved. I found a solution on the support site. The problem was TLS in Windows 7. After installing the new version, I found the license management on website.
Jiří,
When you are on the License Management screen (from my screen shot), do you not have a drop down arrow to the right (where I indicated)?
Thanks,
Ken
Hi Kenneth,
you can see this in the screenshot from my account. However, the arrow appeared after installing and activating version 21.
Interesting. Hopefully, things will work smoothly for you moving forward. Good luck.
我昨天查看激活次数时，看到激活次数还剩0次，莫名其妙的我就把激活码停用了，
导致我现在激活不了captureone21和captureone20,是我停用的，
恳求你们再次给我发一个激活码，或者恢复我原来的哪一个。我没有更换计算机。
Once you deactivate, can you re-activate on the same machines?
Deactivated as the article, now states that my license key is invalid, so I can't open app on my Mac or MacBook. Can't reload the app as the license key isn't accepted.just keep going round in circles.
Capture One support is non existent. Seem to use the customer base to solve their short coming in setting up an internal support system.
Really not impressed with this company!!
This still doesn't work. I've lost activations because of this bullshit.
I wish I could help. But I quit using CaptureOne about 18 months ago due to a change in workflow and presets (not available with Capture One).
What is the negative ID number? How is that number generated and where can I find it on a device so I can confirm which computer I am deactivating on?
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