For troubleshooting strange behavior, I need to reset the application's preferences file. How can I do so?
- What does resetting the application preference file do?
- How do I reset it on MacOS?
- How do I reset it on Windows?
What does resetting the application preference file do?
The application's preference file is a config file updated on-the-fly with the current state of the application. Everything from window sizes to the current Next Capture Naming format is stored in there.
Resetting this file will clear out the basic application cache and return Capture One to a “vanilla” state - all your custom settings, recipes, etc. will remain, however, they will be reset back to the defaults. To re-enable them, simply choose them from the applicable menu.
How do I reset it on MacOS?
The application's preference list file (the plist) is a document named 'com.phaseone.captureone##' (for Capture One 12 and older versions) or 'com.captureone.captureone##' (for Capture One 20 and newer versions), where ## is the application version number. It resides in ~/Library/Preferences/.
To reset it to its baseline, "vanilla" state, open Terminal (/Applications/Utilities/Terminal.app). You'll get a blank prompt:
Copy and paste the string starting with "defaults..." below depending on the version of Capture One you have. Then press Enter.
For Capture One 22
defaults delete com.captureone.captureone15
For Capture One 21
defaults delete com.captureone.captureone14
For Capture One 20
defaults delete com.captureone.captureone13
For Capture One 12 and older versions
defaults delete com.phaseone.captureone12
NOTE: Use the number that corresponds to your Capture One version instead of '12'.
There won't be a confirmation that it's completed, though if something goes wrong it will notify you.
How do I reset the Capture One preference file on Windows?
Capture One's preference file is a document named 'user.config', which resides in a folder named after the Capture One version you are using:
To reset the preference file, open File Explorer and type '%localappdata%' in the search bar, then hit the Enter key.
Alternatively you can use Windows Run (Win + R):
For Capture One 22, 15.3.0 and newer versions, navigate to:
⇾ Capture_One ⇾ CaptureOne_StrongName_xxxx ⇾ 15.x.x
For Capture One 22 15.2.2 and older versions, navigate to:
⇾ Capture_One ⇾ CaptureOne.exe_StrongName_xxxx ⇾ 15.x.x
In both cases, "xxxx" is a long random word made of random characters and numbers.
Quit Capture One if not already done, then delete the 'user.config' file found within the version folder, and restart Capture One. That's it, you have now successfully reset Capture One's preference file.