PROBLEM
When I try to open Capture One, I receive the following warning:
SOLUTION
This warning usually pops up when you are a subscriber to Capture One and:
- your computer is not connected to the internet
- you were not using Capture One for a while
To use the software on a subscription basis, you must have and maintain the internet connection for Capture One to be able to validate and reconfirm your valid subscription license in terms of regular payments. You should go online once per 30 days, regardless whether you are on a monthly or annual plan, to avoid any interruptions in your workflow.
How to proceed to get rid of the pop-up?
1. Make sure that your computer is connected to the internet, then relaunch the software. If you still get that warning, please proceed to step 2.
2. Deactivate Capture One from your user account, relaunch the software and activate it again with your subscription license key. If Capture One is still not launched, please proceed to the next step.
3. Reinstall Capture One.
Comments
4 comments
worst customer support ever - no response for 24 hrs . I am trying to purchase a subscription and my card is getting declined all the credit cards. No problem with the issuer when I check with them.
FastSprint does not respond. I have to deliver pictures to my clients and I am stuck with the subscription please help me with a resolution quickly.
Fast Spring: details
Support Ticket Number: 01117935
Subject: Consumer Support - General Inquiry
thank you
yogan
Is there a way to manually revalidate the subscription? ie I will be in very remote areas for 2 weeks with my MacBook doing photo shoots with no internet connection (except sat phone) and will be using/needing Capture One daily.
I am often working away, and away from internet connections and venues with no internet (And often power) - This is a real problem and is currently a roadblock to upgrading to the latest version via subscription :| If the laptop is dragged out of storage and onto site without a preflight, does this mean I'm simply locked out?
When I try to log in, I get 'No more free updates for this subscription' and it won't let me continue. But I don't want any more free updates...
Meh, I'll just get rid of it.
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