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Your subscription has not been verified in the last 30 days

Lily
  • Updated

PROBLEM

When I try to open Capture One, I got the following warning:

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SOLUTION

Such a warning usually appears when:

  • your computer is not connected to the internet
  • you were not using Capture One for a while (previously activated with a subscription license)

To use the Software on a subscription basis, you must have and maintain the internet connection for communication between your equipment and Capture One equipment via the internet for the purpose of Capture One being able to validate and reconfirm your valid subscription license including payment of applicable subscription license fees from time to time during the subscription period.

1. Make sure that your computer is connected to the internet, then relaunch the software. If you still get that warning, please proceed to step 2.

2. Deactivate Capture One from your account at captureone.com, relaunch the software, and activate it again with your subscription license key. If Capture One is still not launched, please proceed to the next step.

3. Reinstall Capture One.

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Comments

3 comments

Date Votes
  • Yogan Naik

    worst customer support ever - no response for 24 hrs . I am trying to purchase a subscription and my card is getting declined all the credit cards. No problem with the issuer when I check with them. 

    FastSprint does not respond. I have to deliver pictures to my clients and I am stuck with the subscription please help me with a resolution quickly. 

    Fast Spring: details

    Support Ticket Number: 01117935
    Subject: Consumer Support - General Inquiry

     

    thank you

    yogan

    0
  • Blaine Leckett

    Is there a way to manually revalidate the subscription? ie I will be in very remote areas for 2 weeks with my MacBook doing photo shoots with no internet connection (except sat phone) and will be using/needing Capture One daily.

    0
  • Den Denyer

    I am often working away, and away from internet connections and venues with no internet (And often power) - This is a real problem and is currently a roadblock to upgrading to the latest version via subscription :| If the laptop is dragged out of storage and onto site without a preflight, does this mean I'm simply locked out?

    0

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