Your subscription has not been verified in the last 30 days

Problem

When opening Capture One, you may see this warning message:

This typically happens if you are a subscriber and:

• Your computer has been offline for a long period.
• You haven’t used Capture One recently.

Why does this happen?

To maintain a subscription license, Capture One needs to verify it periodically by checking for an active subscription and valid payments. You should connect to the internet at least once every 30 days, regardless of whether you're on a monthly or annual plan. This ensures uninterrupted access to the software.

How to resolve this warning

1. Reconnect to the internet
   
   • Ensure your computer is online.
   • Relaunch Capture One.
   • If the warning persists, proceed to step 2.
     
     
2. Deactivate and reactivate Capture One
   
   • Go to your user account.
   • Deactivate Capture One.
   • Relaunch the software and activate it again with your subscription license key.
     
     
3. Reinstall Capture One
   
   • If reactivation didn’t help, reinstall Capture One.