Capture One Live add-on service is offered as:
- Capture One Live Free Plan: 1 Live Session at a time, 24 hours max uptime
- Capture One Live Unlimited Plan: unlimited Live Sessions, 1 month max uptime, Watermark, reviewer management at 5.00 USD / 4.50 EUR / 4.00 GBP per month
How do I get Capture One Live?
- Capture One Live is available to any user who has a Capture One Pro subscription (monthly, annual) or a Capture One Pro perpetual license (version 15.1 or newer)
- Any new customer who purchases Capture One Pro subscription (monthly, annual) or a Capture One Pro perpetual license (and activates the latest version) will be granted the free plan
- Any trial user will be granted the free plan to try out the add-on service as part of the trial period
How do I upgrade to the Capture One Live Unlimited Plan?
Please follow our guide on how to purchase Capture One Live Unlimited Plan here.
Who is eligible to purchase the Capture One Live Unlimited Plan?
You must be on a Capture One Pro subscription (monthly, annual) or a Capture One Pro perpetual license. The software must be the latest major version available at the moment of purchase.
I have a Capture One 22/23 license, but I can't find Capture One Live.
- First and far most, make sure that your desktop application is updated to the latest version.
- Capture One Live is available in the toolbar of the default workspace as a Live/Share Online button.
- If you work on a customized workspace, make sure you add Capture One Live, follow the usual process of customizing the toolbar.
How many Live Sessions can I start at the same time?
- On the free plan you can have 1 session at a time, but no limits on the total number.
- If you are on the Unlimited Capture One Live Plan, you can start as many Live Sessions as you want at the same time. However, we reserve the right to pause the service in case of unfair usage.
Is there a limit to the number of images I can share in one Live Session?
There is no limit to the number of images that you can share, however, we reserve the right to pause the service in case of unfair usage.
Which versions of Capture One Pro support Capture One Live?
Capture One Live is officially supported from version 15.1, but we recommend always running the latest version of Capture One Pro to ensure the smoothest possible experience. Running unsupported and older versions of Capture One may produce unexpected and unstable results for both yourself and the reviewer.
I'm on a trial version, is the service available to me to try it out?
Yes, you will have the same access as on the free plan. Note that you can not purchase Capture One Live from a trial version.
How secure are my shared images?
From Capture One 23 you can with the unlimited plan, invite people using their email address.
For example, you can restrict access by URL so that only whitelisted emails can view or rate/tag/comment on shared images.
This feature is not available on the free plan.
In the later versions of Capture One 22 you can secure your images withth a password
The changes my client/reviewer made are not showing in Capture One Pro. Why is that?
If Capture One is closed or your workstation is restarted during a Live Session, then you will need to go to Share Online > Active Online Collections > Resume Sharing
Once this is selected, changes between the Live Session and Capture One Pro will be synced.
How do I add watermarks to my images?
In Capture One 23, you can access watermark settings from the Share Online menu:
In Capture One 22, you must ensure that your chosen export recipe has a watermark applied by going to the Export Watermark tool (found by default in the Export tool tab, which is added by selecting '...' in the Tool Tab area > Add Tool Tab > Export)
Then enable View > Recipe Proofing, to see your watermark in the Viewer and for a preview of how it will look in the Live Session and once the final image is exported.
Read more about how to add a watermark in this article.
How do I edit or change the watermark?
Watermarks are managed within the Export Watermark tool, located in the Export tool tab.
Simply go to the Export tool tab and adjust the watermark settings for one of the Recipes. The Recipes that contain a watermark will be available in Capture One Live pop-up window.
How does Capture One Live sort images?
By default the images in the web browser are sorted by date, from new to old.
New uploaded images will always be added at the top, but a page refresh will sort everything by date.
You have the option to switch from old to new directly in the browser.
Can I share a Session or a Catalog?
You can share photos organized in both.
- If you want to share photos organized in a Catalog, make sure that you have created an Album.
- If you want to share photos from within a Session, both Folders and Albums are supported.
Note: Smart Albums are not supported.
Can I have different ratings per reviewer?
It is possible for all reviewers to star rate and color tag the images, however, they will overwrite each other.
Is it possible to add comments to the images shared in a Live Session?
Yes! You can now add and delete comments to individual images. Anyone with access to the Live Session can view them.
How do I leave a comment to an image in Capture One Live Session?
You can leave a comment by navigating to an image and pressing on the comment icon below the image.
Do comments sync back to Capture One desktop app?
Comments are only viewable in a Capture One Live Session.
Can I view only the images that have comments?
Yes. Simply toggle the icon next to 'Show only photos with comments' which is found when navigating to the Filters icon in the Capture One Live Session
How do I know which images contain comments?
You can highlight images with with comments by pressing on the comment button:
Can I use keyboard shortcuts?
You can use keyboard shortcuts to star rate and color tag images in a Capture One Live Session.
Star Rating and Color Tagging:
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0, 1, 2, 3, 4, 5, where '0' resets the rating
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q, w, e, r, t, y, u, I, where 'Q' resets the tag
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Navigation:
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Left and right arrow key to navigate to the left and right
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Escape (Esc) key to return to the gallery
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My client has made changes, but I cannot see them in Capture One Pro. Why is that?
Go to the Capture One Live icon in the Toolbar, click it and then select 'Resume Sharing' underneath your Active Live Collections.
This can happen if you close the application whilst the Live session is ongoing for whatever reason.
But when I press the ‘Resume sharing’ button nothing happens
This means that either the Collection used to create this Live Session has been deleted or the Capture/Select Folder is reassigned.
If the Collection has been deleted, it’s not possible to resume sharing or stopping it. You’d need to wait until it expires.
If the Collection corresponds to a Capture/Selects folder that has changed then:
1. Reset the Capture/Selects folder to the original folder that was shared initially.
2. If while changing the Capture/Selects folder you chose to make it a Session Favourite, delete the Session Favourite.
3. Try to resume.
I am an enterprise/multiuser license. How can I get the Capture One Live add-on?
- Enterprise and multi-user license holders will be able to try the free version of Capture One Live.
- Enterprise and multi-user license holders will not be able to purchase the Capture One Live subscription plan from the captureone.com webstore.
- Enterprise and multi-user license holders should contact a sales representative to purchase access to the service at reseller@captureone.com.
How do I unsubscribe?
You can deactivate your subscription to Capture One Live Unlimited Plan within Licence Management on your Capture One user account. All you need to do is to go under the license that Capture One Live is assigned to and press Deactivate button.
Click on your user icon > Manage (licenses) and scroll down to Add-on Services.
Also, you can cancel your subscription through the FastSpring:
Note: Once you terminate a subscription, you lose the ability to create new Live Sessions immediately from that moment. The already active Live Sessions will wait until they expire.
Comments
6 comments
“we reserve the right to pause the service in case of unfair usage.”
i want to use this feature to let a picture editor check out my selection of 1000-2000 images for a book project is this possible?
Hi Phrank,
Thanks for the comment.
Yes, it is possible to share this number of images.
great;-) just on time for my little project.
can i change the viewing format from image time to image name
to be viewed on the live portal
Hi! Can I easily reset all my Live collections in one easy place? I had tried this out at the beginning of the year, and my clients found it unusable and confusing, however I am interested to try it again now that there are some updates. I can't remember which folders I had used for my 5x trial collections, but want to deactivate them all, so I can try this again.
It seems, the resolution of the photos in live has changed within the past month? Does it depend on my pre-setted resolution on my desktop capture? How can I adjust the resolution in live? It is way to pixelated for the client to work with it properly.
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