After 14th of February 2023, new perpetual license purchases do not include any feature updates (16.x)
This means that any updates containing new features and functionality will not be included in your license purchase. However, major bug fixes and optimizations will be included (16.x.x) until a new paid version is released (16.x).
As a subscription always provides you with access to the latest version, subscribers are not affected by these changes.
How does it affect you?
Please select from the following:
- I have a subscription to Capture One Pro
- I have a license for Capture One Pro 23 purchased before February 14, 2023
- I have a license for Capture One Pro 23 purchased after February 14, 2023
- I have a license for Capture One Pro 22 or an older version
- I have a multi-user license
- I have an enterprise license
- Frequently Asked Questions
"I have a subscription to Capture One Pro"
The changes outlined here have no impact on Capture One subscriptions.
Subscribers will continue to receive all updates including new features, improvements, and new camera & lens support for as long as their subscriptions are maintained.
If you are unsure on the type of license that you have, check the 'Plans & services management' section of your Capture One profile.
"I have a license for Capture One Pro 23 purchased before February 14th, 2023"
You receive free updates until September 30th, 2023.
If you wish to get a new version of Capture One Pro after September 30th, 2023, you need to buy a new license. Find out what discount you can receive in compliance with our Loyalty Program.
"I have a license for Capture One Pro 23 purchased after February 14, 2023"
You receive major bug fixes (16.x.x) up until a new paid version (16.x) is released. The service updates (16.xx) do not include feature updates.
If you wish to get a new version of Capture One Pro, you need to buy a new license (16.x) – which will contain new features and functionality. Find out what discount you can receive in compliance with our Loyalty Program.
"I have a license for Capture One Pro 22 or an older version"
Your license is perpetual and yours to keep, for as long as you can meet the minimum system requirements and run it on a compatible OS version. To check these details, please refer to our
Capture One system requirements and OS support article.
"I have a multi-user license"
Unless specified otherwise in the terms of your agreement, you will receive free feature updates (16.x) for 12 months when you purchase or upgrade a multi-user license
"I have an enterprise license"
Please check the terms of your agreement with Capture One.
Frequently Asked Questions
Q: Are you getting rid of the perpetual license option?
A: No. The changes we are making allow us to shift to the latest software development practices without removing perpetual licenses altogether. While over half of our users are on a subscription and close to 80% of new users choose a subscription, we still understand that perpetual licenses are important for many of you. That’s why we’re committed to keeping the option open.
Q: I have a license for Capture One Pro 23 I purchased before February 14, 2023 and I will get free feature updates until September 30, 2023. After that date, what happens if I want to get the latest version of Capture One Pro?
A: You will need to buy a new copy of Capture One Pro to be covered under our new license model from October 1st 2023 onwards.
Q: I have a license for Capture One 22 or older. What are my options?
A: If you are happy on your current version of Capture One Pro, great! If you want the latest version of Capture One Pro, you will need to purchase a new software license.
Alternatively, if you’d like to receive all our updates as we release them, you may wish to try out one of our subscription plans.
Q: The current version used to be a year, but how long does a current version last now?
A: We are moving to a ‘release when ready’ model, which allows us to deliver new features and improvements as soon as they are ready. As such, the length of a version will vary based on the time it takes us to develop each feature.
Q: Will there be any change to iPad & Live Support?
A: No, we will continue to support the current (dot) version, plus the previous (dot) version.
For example:
- Current version = 16.0
- iPad & Live support = 16.0, 15.4
Q: Will the number of seats/activations change?
A: No. We are not making any changes to the number of activations you can make per license.
Capture One Pro (perpetual and subscription, and trial) allows up to 3 activations
Q: Why are you removing licenses?
A: We are not removing licenses.
We offer a perpetual license which contains exactly what is stated in the release notes at the time of purchase, and we will continue to do so. This license is yours to own and keep.
The change being implemented from February 14, 2023, will affect new customers and license holders of Capture One 22 and older who wish to purchase a license for the latest version.
These license holders and new customers will have the opportunity to stay on the license they have purchased for as long as they like at no additional cost.
Q: Will I need to pay and upgrade multiple times a year?
A: It is always your decision when and how often to get the latest version of Capture One Pro.
If you always want to have the newest features as soon as they are released, a subscription plan is really the best option.
If you want to make sure that you get the latest version of Capture One Pro each year (as it works under the current model) and don’t need new features as soon as they are released, we want to make sure your cost of ownership does not go up.
Comments
1064 comments
I've used the software with a perpetual license for 5 years and believe it gets me the best results from my images due to the outstanding lessons from David and Paul.
It is very sad that due to the poorly thought out plans and inability to admit they made a mistake and make changes, the actions of the fund resulted in so many talented people losing their jobs. This must be a very tough time for the employees.
If only the fund owners had listened to the hundreds of complaints about the new licensing scheme and reworked it. FAFO.
Oh, congratulations to Capture One for their recent layoffs! You guys really deserve a standing ovation for that move. I mean, who wouldn't want to lose their job, right? You've truly outdone yourselves and managed to make Adobe look like a shining beacon of stability. It's almost impressive how you've handled things.
As for me, I've decided to graciously switch back to Lightroom. This switch is as personal as it gets, and I want to make it abundantly clear that there's no turning back. Even if Capture One miraculously changes its course, I'll be here, basking in the glory of Lightroom's warm embrace.
I genuinely can't contain my excitement about witnessing how the management runs this company further into the ground. It's like watching a masterclass in mismanagement and poor decision-making. Keep up the good work, Capture One!
🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕
It is sad, very sad news, but unfortunately not unexpected news. If they had listened to what we users told them about their greedy plans, they would probably be in a different situation today, a better one.
If they do go bankrupt, I hope they release the software for free to everyone who has subscribed or bought a perpetuel license, and that Capture One doesn't have to connect to their server every time you use the programme or need to reinstall the software.
There is a great danger that they will become Losing All instead of Capture One.
Had CO said we have to move to a subscription model to survive, I would have happily signed up.
In reality they should have offered (in parallel to a robust subscription model) a perpetual model that updated for 1 year then remained static (without manipulating release dates).
The strategic blunders are eye watering.
I see three scenarios for CO:
1. They come back in-house and become a Phase One only product
2. They sell CO and Phase One partners with the buyer.
3. CO fails and Phase One works closely with Adobe to add the necessary features to Lightroom.
Now it is an interesting case study in how to destroy a company…
They will probably become a very bad example when teaching marketing, market strategy and how to take care of your customers.
Now I may have to look for a new image processing programme to use along with Affinity Photo. Should I go for DxO PhotoLabs 7, ON1 Photo Raw 2024 or Topaz Photo AI 2? Or maybe only use Affinity Photo together with some plugin modules?
Unfortunately for Axcel this is not the way to do a profitable exit.
I don’t really shoot weddings, portraits, fashion, or tethered . So I am not in the sweet spot for their ideal customer profile.
I wish CO success but I don’t think this will end well for anyone…
As much as I don't like the direction Capture One is moving I think this announcement is being taken out of context by a number of people who said in the past, "I told them this would happen etc.etc.". First, there has been a lot of layoffs in the software industry in the past 6 months or so, so this really isn't news. And second, they are laying off people in their communications team and cancelling contracts they had with, "External public relations support". Well we all know that those two things are not really Capture One's strong suit in the past so is anyone going to see any difference. Communications and public relations have been a catastrophe in the last 3 or 4 years!
Yes I think the company is in deeper dodo than they let on and yes the CEO has made some really bad decisions in the past couple of years but I'm not sure the sky is falling just yet, but never say never because they have lost a lot of past loyal customers which I doubt they will ever get back.
@Barry Justice
I am certainly gone forever. I post here because I am still a “customer “.
I transferred all edited files to high quality jpg’s and the KEEPERS to high quality tiff’s and moved to LR.
Sad for the employees. I'm sure they, like many former customers, will quickly move on.
This is so so bad. I have 16.2.6 or whatever the lastest of that scam upgrade was and it's crashing, not working, great concept, make it so that you need to upgrade or your products not functioning. This blows and Adobe Lightroom here is come. Capture One is for suckers
was ein Unsinn.
Capture One läuft eins a und stabil.
Das hat aber nichts mit dem Marketing zu das. Das ist wirklich für die Tonne ...
Since yesterday, my 23 version has been crashing, and it's not working anymore. To add injury to insult. Well done; now I am on the hook for spending 220 euros to upgrade to the next version.
I went online and downloaded Lightroom, and it works like a charm. Goodby Capture One.
Try to delete (or better move it to a different location) the preferences file for CO in /Users/[yourname]/Library/Preferences/com.captureone.captureone16.plist (if you are on a mac). Maybe something has gone wrong with this file... Afterwards you have to configure CO again to your needs, but it should help with the crashes.
Auf Deutsch: Manchmal verursachen falsche oder veraltete Einstellungen solche Abstürze. Löscht man die besagte Datei (oder verschiebt sie sicherheitshalber temporär auf den Desktop) wird beim nächsten Programmstart eine frische und korrekte .plist-Datei angelegt. Die Einstellungen werden dabei zwar auch auf Standard zurückgesetzt und man muss die Version noch mal aktivieren, aber danach sollte es wieder stabil laufen.
so ist das oft: das Problem sitzt meist vor dem Bildschirm. Der Mensch macht oft unbewusst etwas falsch und kann sich nicht mehr daran erinnern.
So bei mir auch: wenn der Mac ein paar Tage im Ruhezustand ist, friert der Finder ein und nichts geht mehr?! Ich weiß, dass ich einiges gelöscht hatte an Programmen, die ich nicht mehr nutze u.a. auch ein paar plist Dateien. War überrascht, so viele Programme auf der Seite Systemeinstellungen/Allgemein/Anmeldeobjekte zu finden. Unnötige habe ich gesucht und Reste gelöscht. Seit dem ist das so.
Und so kann das auch mit Capture One passieren. ...
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