When you see the error “The selected image is either unavailable, in an unsupported format or corrupted.” in Capture One, it typically points to a system permissions issue, database inconsistency, or file location problem. Here’s how to troubleshoot it.
Contents
How to fix
Most often, “unsupported file format” is due to lost access:
macOS may have revoked Capture One’s full disk access after the update. This can block file access and cause unexpected errors.
Allow full access on macOS
What if I'm using sessions?
Make sure you haven’t altered the internal folder structure of your Session — such as moving folders outside Capture One. If things look fine, verify your Session database.
How to verify and repair a Session
What if I'm using catalogs?
Your files might have been moved or gone offline. You can either relocate them or verify and optimize the Catalog.
Offline images explained
How to verify and optimize a Catalog
Additional information
These steps usually resolve the issue. If you’ve tried everything and the error persists, contact our support team for further help.
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