How to uninstall Capture One on Windows?

How to uninstall Capture One on my Mac?

Windows Instructions

• Deactivate Capture One

If activated, deactivate Capture One to free-up the seat/activation. This can be done inside the application (Help -> License... -> Deactivate) or from your profile page at captureone.com

See Deactivate Capture One for details.

• Make sure the application is not running

If you're not able to close the app, press Control+Shift+Escape on your keyboard, go to the Processes tab, select CaptureOne.exe and click End Process.

Alternatively, restart your computer.

• Enable hidden files and folders

Windows 11 users see here

On Windows 8 and Windows 10:

Launch File Explorer, click View to show the tab, check the Hidden items option:

On Windows 7:

1. Launch File Explorer.
2. Click Organize in the menu bar.
3. Select Folder and Search options.
4. Select the View tab.
5. Under Files and Folders > Hidden files and folders, select the option Show hidden files, folders and drives.
6. Click OK.

• Run the uninstaller

Open Windows OS Settings/Control Panel -> Programs and Features -> Programs and Features, right-click on Capture One and select Uninstall.

• Delete the remaining files and folders

For Capture One 20 (13.0.4) and older: go to

C:\Program Files\Phase One\Capture One X

(where X is the software version) and delete this folder.

For Capture One 20 (13.1.0) and newer: go to

C:\Program Files\Capture One\Capture One X

(where X is the software version) and delete this folder.

• Optional: delete the CaptureOne AppData folder (for those who will not use Capture One any longer) – if you plan to re-install Capture One then make a copy of this folder and its contents, as it contains your Workspaces, Styles etc.

Go to

C:\Users\[your user name]\AppData\Local\CaptureOne

and delete this folder.
If you don't see this folder – enable hidden files (see the steps above).

NOTE: Only delete the Batch Queue folder and backup the other data if you plan to reinstall Capture One. 

• Delete the Capture One Program Data folder

For Capture One 20 (13.0.4) and older: go to

C:\ProgramData\Phase One\Capture One

and delete this folder.

For Capture One 20 (13.1.0) and newer: go to

C:\ProgramData\Capture One\Capture One 

and delete this folder.

• Delete the config/preference files

For Capture One 20 (13.0.4) and older: go to

C:\Users\[your user name]\AppData\Local\Phase_One\CaptureOne.exe_Url....\Number.x.x\user.config

(where Number corresponds to the Capture One version) and delete it.

For Capture One 20 (13.1.0) and newer: go to

C:\Users\[your user name]\AppData\Local\Capture_One\CaptureOne.exe_Url....\Number.x.x\user.config

(where Number.x.x corresponds to the Capture One version) and delete it.

NOTE: There will be sub-folders for every version installed containing user.config with the preferences.

macOS Instructions

• Deactivate Capture One

If activated, deactivate Capture One to free-up the seat/activation. This can be done inside the application (Capture One -> License... -> Deactivate) or from your profile page at captureone.com

See Deactivate Capture One for details.

• Make sure the application is not running

If you're not able to close the app, press Command+Option+Escape on your keyboard, select Capture One and click Force Quit.

Alternatively, restart your computer.

• Delete the application file

Drag the Capture One.app file from your Applications folder to the Trash.

• Delete the default documents (sessions/catalog) if you no longer need them

The default document location is your User's Pictures folder.

• Reset the application preferences

Go to the Preferences folder located in: /Users/YOUR USERNAME/Library/Preferences

You can access this by going to Finder > Go > Hold down the Option key > Library

Delete the following files if they exist:

com.captureone.captureone14.plist
com.captureone.captureone15.plist
com.captureone.captureone16.cullingState.plist
com.captureone.captureone16.plist

Sometimes it's not possible to permanently delete the preference file, as there is a daemon running in the background, which maintains a cache of all those .plist files, called “cfprefsd”.

Copy and paste the following commands to the Terminal and hit return after each line. Capture One must be closed when you do this. You will have to wait several seconds for the command to take effect. You can access terminal via Spotlight search or manually by navigating to Applications -> Utilities -> Terminal.app

The commands are case-sensitive. The preferences are specific to the corresponding version of Capture One.  Thus, you only need to enter the commands for the particular version of Capture One you have:

defaults delete com.phaseone.captureone7
defaults delete com.phaseone.captureone8
defaults delete com.phaseone.captureone9
defaults delete com.phaseone.captureone10
defaults delete com.phaseone.captureone11
defaults delete com.phaseone.captureone12
defaults delete com.captureone.captureone13
defaults delete com.captureone.captureone14
defaults delete com.captureone.captureone15
defaults delete com.captureone.captureone16

NOTE: .captureone13 is Capture One 20 and .captureone15 is Capture One 22.

• Delete the Application Support data

Follow the instructions in the previous step and navigate to "Application Support" instead of "Preferences" – the path is: /Users/YOUR USERNAME/Library/Application Support/Capture One

You can access this by going to Finder > Go > Hold down the Option key > Library

If you plan to reinstall Capture One, only delete the Batch Queue folder at

~/Library/Application Support/Capture One/

If you do not plan to reinstall Capture One, delete the entire Capture One directory at

~/Library/Application Support/

NOTE: If you do not see the Application Support folder, it is likely that you are in the System Library and not in the User Library.

• Delete the ImageCore and CaptureCore cache

Delete the Capture One folder located in the Shared folder by navigating to 

Macintosh HD/Users/Shared/Capture One