QUESTION
What is the license code? Where and how can I find it?
ANSWER
A license code for Capture One is a key you receive after making the purchase of the perpetual license or starting a subscription plan. The license key contains 16 alpha-numeric characters to activate your copy of Capture One software.
Example: AAAA-1234-BBBB-5678
If you do not have a license key yet, obtain it in Capture One webshop
If you have previously obtained a license key, you will find it either in your account or e-mail depending on the place where you got it previously:
- Purchased via Capture One online store
- Retrieving a previously activated license code
- Retrieving Capture One trial / Express license key
- Purchased from External Vendor
Purchased via Capture One online store, not yet activated
It is still possible to retrieve your license code, even if you have not yet activated the software. You can access the purchase history via the Account page at www.captureone.com, under Order History.
If your Capture One purchase was done via our website after November 29, 2018, it was handled by the FastSpring platform, which will store purchase history as well.
Retrieving a previously activated license code
Log in to your Capture One profile at captureone.com. Click on the Account icon. Then navigate to Manage licenses and click on Manage.
You will see the products on the license management page. Click on the product to see the license key and other details. You will also find crucial information about your key, the number of free upgrades and activations available.
You can also view your activation history and deactivate seats or reset all activations when you need to activate the software on other computers.
Retrieving Capture One trial / Express license key
Starting from Capture One 20, the trial and the Express product variants of the software are activated with the license key. Once you download Capture One trial or Capture One Express from our website, the license key will appear on the screen. Also, you will receive an e-mail with your license code to activate Capture One trial or Capture One Express. However, the e-mail may sometimes be located in other than the Inbox folder, so check your Spam, Social, and other categories in your e-mail box.
Purchased via External Vendor, not yet activated
If you have purchased your license from a Capture One dealer or an external website and have not activated the software yet, contact them and ask for the license key.
Comments
27 comments
I have a key from B&H after buying software for $200 and it does not work. Please advise.
hi
I have a problem with you
I signed in and downloaded the program
I have a subscription
But in completing the process he asks for the purchase code
This is so ridiculous
It should recognize my account
I disconnected my account in one to my computer to active in my new laptop but isn't let me activate in my laptop please someone will be help me with this problem.
Why am my being ask all the time of my license Code I do not know,
having being a customer user for quit a long time.
Please can this issue be dissolved.
Thanks
Victor Ngalling
bad bad bad bad bad bad
Hell, what is this?
I have a monthly subscription
Then he requests the license from me
I hate this stupid program. I want to unsubscribe
how can I do that ?
And I'm going to sell stupid Fujifilm equipment that relies on idiot software in its business
I cane not get me capture one on my new computer please help
This is just so frustrating !! I have entered a license key (that you supplied me with) and it now states "could not activate because the upgrade limit is exceeded" I actually am trying to buy a product but I cannot.. Unfortunately Capture One (that I have been using since 2007) has now become so complicated to simply activate once installed that I would no longer recommend it.
Hi Lindsay,
Thanks for sharing the issue you faced.
I have forwarded your request to the Support Team. They will get back to you soon.
I'm facing the same problem Lindsay Keats
Guys, this kind of overcomplicating is infuriating.
im currently working on a huge production on client side and thanks to the photographers session I needed to upgrade to v21.
for three days (!!!) I've been stuck with his computer since I can't figure out how to get the upgraded license going. even his assistants couldn't figure it out.
don't get me wrong: capture itself is a blast to work with - but the guys responsible for your licensing strategy should be sacked/replaced before this drives your loyal customer base towards your competition.
Heres my customer experience so far:
i logged into my company account only to find out that the standalone license of 11, which I bought from you directly, isn't even worth a measly 10% discount for you today - that's disappointing customer relationship management.
I proceeded to buy a new annual license for 220€ which I paid for with my private PayPal account to speed things up. Since its Sunday and I lost a couple of hours on my tasks already and don't have my company's card ready.
But now my license won't show up in my company account and is instead being sent to my private address which I only used for payment. I've tried over and over to access my licenses through 'order history' but your digicert implementation requires me to confirm an email which I have yet to receive. frustration!
in the meantime, I figured out how to get a trial version going. As of this very moment, im planning to refund the license I just bought. I'm not convinced anymore, please don't make it this hard to be a paying customer.
if talented, young artist pirate your software to start their careers - so be it. imho, you should try to win them over as paying customer by making your product unreplaceable and essential to their workflows rather than punishing those who bought a license.
Henrick,
You mention the word "upgrade". Does that mean you have been attempting to update to V21 from an earlier version (i.e. V20 or maybe V12?) or are you updating from an earlier release of V21 to a later release of V21?
If UPDATING a currently activated release for a currently identified machine it would, normally, require only the software installation process UNLESS the machine configuration has substantially changed which might cause it to appear as a "new" machine.
If you have already had an earlier version of C1 running OR a different license type of the current release than you now require you need to tell C1 of the change by de-activating the already installed and activated license first.
After that when you restart C1, whether the new version or an old version, you should be able to just activate it using your NEW License key. The Old license key will be defunct. The new one will activate old versions
The overall situation may be slightly more complex if you are swapping between perpetual and subscription payment arrangements but should be no different if all you are trying to achieve is to activate a current (V21) installation.
If you are seeking to activate based on a Multi-user or Enterprise license there may be wider considerations to take into account, in particular, whether, across a number of devices, the activated device count has any available activation capacity unused, for example.
Beyond that, the only other problems I can think of, assuming you have received a correct key, would be if the activation server service was unavailable for some reason.
I'm not a C1 employee, just a fellow user but I don't find my occasional use of the License management facilities especially difficult so long as I remind myself of the steps beforehand. If you feel you need some personal input support from C1 staff it would be best to create a Support Case.
Running C1 under a trial license for 30 days might also be an option to help you get the project moving , unless you have already used up a V21 trial license allocation.
Hi SFA,
thanks for your thorough feedback. I'm trying to point out to C1 that the entire process seems severely more complicated that it should be. I've never had so many hoops to jump through with any other software, heck, adobes CC licensing process looks like Childs play compared to this. Personally, I think anything supporting it's core functionality should be as simple as plug and play.
I want to spend my time on grading, selecting and development - not licensing..
I have been a loyal user of PhaseOne since the Hasselblad/P22 days. I have always had an issue with C1 on my custom PC's. Activate and deactivate with various numbers was always a mystery. But, I think that I have run out of patience. I have tried the S/N, from the IQ180 Digital Back, as suggested. I have also used my C1 7 license, which gives me 2 more activations. I get Invalid Code notices. I have downloaded C1 25. I want to activate the license and move into edits. Where do I find the proper License Code?
Paul,
As a fellow user I suspect that all of your questions can be explained but you have some specific parts of questions that would probably be best answered by Capture One staff through a Support Case.
Others, related to your IQ180 software rights and options that might be best answered by the Phase One Support team through their own Support Case system.
To contact Phase One I would suggest taking a look at the Phase One website to decide which option looks the most likely to provide a useful route.
To contact Capture One use the "Submit a request" links and choose one of the non-technical options to contact someone who can explain licensing rather than assess software technical function problems.
I hope this helps in some way.
Hi Paul,
Thanks for your sharing the issue you faced.
I have forwarded your request to the Support Team. They will get back to you soon.
I am facing many problem on it's setup like license key
Hi Rupesh,
Thanks for your comment.
I have forwarded your request to the Support Team. They will get back to you soon.
I having the same problem trying to access my access code. The fastspring email request does not send me any email and I am just stuck trying to activate my software.
Hello. Today I have problem with Capture One Express for Sony. Before that, everything worked fine for a few months. First I had license error while starting, only option was logout. But now I can put new license code, because of error "Something unexpected happened. Please contact support." as below.
I tried reinstall, uninstall, and new install... always same result :(
I installed today CaptureOne21.Win.14.3.0.exe version.
Please help.
Best Regards, Jakub Gauza
Hi Jacub,
Thanks for sharing the issue you faced.
I have forwarded your request to the Support Team. They will get back to you shortly.
Hi Benjamin Chan,
Thanks for your comment.
Your request is also forwarded to the Support Team. They will get back to you shortly.
I have been a loyal user of PhaseOne since the Hasselblad/P22 days. I have always had an issue with C1 on my custom PC's. Activate and deactivate with various numbers was always a mystery. But, I think that I have run out of patience. I have tried the S/N, from the IQ180 Digital Back, as suggested. I have also used my C1 7 license, which gives me 2 more activations. I get Invalid Code notices. I have downloaded C1 25. I want to activate the license and move into edits. Where do I find the proper License Code?
Hi Mohamed,
Thanks for sharing with us the issue you have faced.
I have converted your request to a support request. The Support Team will get back to you via the ticket soon.
Hi, I have just upgraded to the full CO 21. I can edit my IQ150 shots fine, but not my Sony A7riii shots (greyed out with eye symbol in corner). On Base Characteristics it says the Engine is Capture One 20/21.
I need to edit these images today. So I booted up my old CO 11, which is now suddenly saying is not activated. I have looked on my product history to find my licence key, and my purchase for this is not on my account! I've used this version for third party cameras since 2017 so I have no idea what's going on. Please help.
Hi,
Thanks for sharing with us the issue you have faced.
I have converted your request to a support request. The Support Team will get back to you via the ticket soon.
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