QUESTION
What is the license code? Where and how can I find it?
ANSWER
A license code for Capture One is a key you receive after making the purchase of the perpetual license or starting a subscription plan. The license key contains 16 alpha-numeric characters to activate your copy of Capture One software.
Example: AAAA-1234-BBBB-5678
If you do not have a license key yet, obtain it in Capture One webshop
If you have previously obtained a license key, you will find it either in your account or e-mail depending on the place where you got it previously:
- Purchased via Capture One online store
- Retrieving a previously activated license code
- Retrieving Capture One Express license key
- Purchased from External Vendor
Purchased via Capture One online store, not yet activated
You should have received an e-mail with your order from mailer@fastspring.com – please, make sure to check the inbox of the e-mail, used during the purchase. All the product information will be in that email. Please proceed with the indicated steps.
Alternatively, you can log in to your Capture One account here (make sure to use the e-mail address your subscription has been purchased through). Then click on Order History --> View.
If your order is located under this e-mail, you will be redirected to the https://captureone.onfastspring.com/ page.
Please note, if the e-mail you have entered has no registered order history, you will be redirected to https://phaseone.onfastspring.com/account/ and asked to enter a different e-mail, that has order history under it. This is an indication that you are searching for your order under the wrong e-mail address.
Retrieving a previously activated license code
Log in to your Capture One profile at captureone.com. Click on the Account icon. Then navigate to Manage licenses and click on Manage.
You will see the products on the license management page. Click on the product to see the license key and other details. You will also find crucial information about your key, the number of free upgrades and activations available.
You can also view your activation history and deactivate seats or reset all activations when you need to activate the software on other computers.
Retrieving Capture One Express license key
Starting from Capture One 20, the Express product variants of the software are activated with the license key. Once you download Capture One Express from our website, the license key will appear on the screen. Also, you will receive an e-mail with your license code to activate Capture One Express. However, the e-mail may sometimes be located other than the Inbox folder, so check your Spam, Social, and other categories in your e-mail box.
Purchased via External Vendor, not yet activated
If you have purchased your license from a Capture One dealer or an external website and have not activated the software yet, contact them and ask for the license key.
Comments
31 comments
hi
I have a problem with you
I signed in and downloaded the program
I have a subscription
But in completing the process he asks for the purchase code
This is so ridiculous
It should recognize my account
I disconnected my account in one to my computer to active in my new laptop but isn't let me activate in my laptop please someone will be help me with this problem.
This is just so frustrating !! I have entered a license key (that you supplied me with) and it now states "could not activate because the upgrade limit is exceeded" I actually am trying to buy a product but I cannot.. Unfortunately Capture One (that I have been using since 2007) has now become so complicated to simply activate once installed that I would no longer recommend it.
Hi Lindsay,
Thanks for sharing the issue you faced.
I have forwarded your request to the Support Team. They will get back to you soon.
I'm facing the same problem Lindsay Keats
Guys, this kind of overcomplicating is infuriating.
im currently working on a huge production on client side and thanks to the photographers session I needed to upgrade to v21.
for three days (!!!) I've been stuck with his computer since I can't figure out how to get the upgraded license going. even his assistants couldn't figure it out.
don't get me wrong: capture itself is a blast to work with - but the guys responsible for your licensing strategy should be sacked/replaced before this drives your loyal customer base towards your competition.
Heres my customer experience so far:
i logged into my company account only to find out that the standalone license of 11, which I bought from you directly, isn't even worth a measly 10% discount for you today - that's disappointing customer relationship management.
I proceeded to buy a new annual license for 220€ which I paid for with my private PayPal account to speed things up. Since its Sunday and I lost a couple of hours on my tasks already and don't have my company's card ready.
But now my license won't show up in my company account and is instead being sent to my private address which I only used for payment. I've tried over and over to access my licenses through 'order history' but your digicert implementation requires me to confirm an email which I have yet to receive. frustration!
in the meantime, I figured out how to get a trial version going. As of this very moment, im planning to refund the license I just bought. I'm not convinced anymore, please don't make it this hard to be a paying customer.
if talented, young artist pirate your software to start their careers - so be it. imho, you should try to win them over as paying customer by making your product unreplaceable and essential to their workflows rather than punishing those who bought a license.
Henrick,
You mention the word "upgrade". Does that mean you have been attempting to update to V21 from an earlier version (i.e. V20 or maybe V12?) or are you updating from an earlier release of V21 to a later release of V21?
If UPDATING a currently activated release for a currently identified machine it would, normally, require only the software installation process UNLESS the machine configuration has substantially changed which might cause it to appear as a "new" machine.
If you have already had an earlier version of C1 running OR a different license type of the current release than you now require you need to tell C1 of the change by de-activating the already installed and activated license first.
After that when you restart C1, whether the new version or an old version, you should be able to just activate it using your NEW License key. The Old license key will be defunct. The new one will activate old versions
The overall situation may be slightly more complex if you are swapping between perpetual and subscription payment arrangements but should be no different if all you are trying to achieve is to activate a current (V21) installation.
If you are seeking to activate based on a Multi-user or Enterprise license there may be wider considerations to take into account, in particular, whether, across a number of devices, the activated device count has any available activation capacity unused, for example.
Beyond that, the only other problems I can think of, assuming you have received a correct key, would be if the activation server service was unavailable for some reason.
I'm not a C1 employee, just a fellow user but I don't find my occasional use of the License management facilities especially difficult so long as I remind myself of the steps beforehand. If you feel you need some personal input support from C1 staff it would be best to create a Support Case.
Running C1 under a trial license for 30 days might also be an option to help you get the project moving , unless you have already used up a V21 trial license allocation.
Hi SFA,
thanks for your thorough feedback. I'm trying to point out to C1 that the entire process seems severely more complicated that it should be. I've never had so many hoops to jump through with any other software, heck, adobes CC licensing process looks like Childs play compared to this. Personally, I think anything supporting it's core functionality should be as simple as plug and play.
I want to spend my time on grading, selecting and development - not licensing..
I have been a loyal user of PhaseOne since the Hasselblad/P22 days. I have always had an issue with C1 on my custom PC's. Activate and deactivate with various numbers was always a mystery. But, I think that I have run out of patience. I have tried the S/N, from the IQ180 Digital Back, as suggested. I have also used my C1 7 license, which gives me 2 more activations. I get Invalid Code notices. I have downloaded C1 25. I want to activate the license and move into edits. Where do I find the proper License Code?
Paul,
As a fellow user I suspect that all of your questions can be explained but you have some specific parts of questions that would probably be best answered by Capture One staff through a Support Case.
Others, related to your IQ180 software rights and options that might be best answered by the Phase One Support team through their own Support Case system.
To contact Phase One I would suggest taking a look at the Phase One website to decide which option looks the most likely to provide a useful route.
To contact Capture One use the "Submit a request" links and choose one of the non-technical options to contact someone who can explain licensing rather than assess software technical function problems.
I hope this helps in some way.
Hi Paul,
Thanks for your sharing the issue you faced.
I have forwarded your request to the Support Team. They will get back to you soon.
I am facing many problem on it's setup like license key
Hi Rupesh,
Thanks for your comment.
I have forwarded your request to the Support Team. They will get back to you soon.
I having the same problem trying to access my access code. The fastspring email request does not send me any email and I am just stuck trying to activate my software.
Hello. Today I have problem with Capture One Express for Sony. Before that, everything worked fine for a few months. First I had license error while starting, only option was logout. But now I can put new license code, because of error "Something unexpected happened. Please contact support." as below.
I tried reinstall, uninstall, and new install... always same result :(
I installed today CaptureOne21.Win.14.3.0.exe version.
Please help.
Best Regards, Jakub Gauza
Hi Jacub,
Thanks for sharing the issue you faced.
I have forwarded your request to the Support Team. They will get back to you shortly.
Hi Benjamin Chan,
Thanks for your comment.
Your request is also forwarded to the Support Team. They will get back to you shortly.
I have been a loyal user of PhaseOne since the Hasselblad/P22 days. I have always had an issue with C1 on my custom PC's. Activate and deactivate with various numbers was always a mystery. But, I think that I have run out of patience. I have tried the S/N, from the IQ180 Digital Back, as suggested. I have also used my C1 7 license, which gives me 2 more activations. I get Invalid Code notices. I have downloaded C1 25. I want to activate the license and move into edits. Where do I find the proper License Code?
Hi Mohamed,
Thanks for sharing with us the issue you have faced.
I have converted your request to a support request. The Support Team will get back to you via the ticket soon.
Hi, I have just upgraded to the full CO 21. I can edit my IQ150 shots fine, but not my Sony A7riii shots (greyed out with eye symbol in corner). On Base Characteristics it says the Engine is Capture One 20/21.
I need to edit these images today. So I booted up my old CO 11, which is now suddenly saying is not activated. I have looked on my product history to find my licence key, and my purchase for this is not on my account! I've used this version for third party cameras since 2017 so I have no idea what's going on. Please help.
Hi,
Thanks for sharing with us the issue you have faced.
I have converted your request to a support request. The Support Team will get back to you via the ticket soon.
I got an email telling me of an upgrade for Capture One, so I downloaded and installed the update and when I put my license in to activate it, it told me "No more free upgrades available for this license code" -
But this is the first upgrade I've downloaded... ¯\_(ツ)_/¯
I've got the same issue with not being able to activate my license due to "the upgrade limit is exceeded". Well, no guys! This is the very first time on the very first computer I'm trying to activate my C1 21 copy after I purchased the upgrade. Is there nobody working in C1 support since Lindsey reported that very same issue 5 months(!) ago?
Please, when can we expect a fix for this issue? I've just paid a substantial amount of money for the software. I've fulfilled my part of the agreement. When are you doing yours?
I'm finished with CaptureOne- used to be great (maybe a little over-engineered) but now its too much..
Used to be you could work on a file in a desktop or archived on a hard drive folder without having to copy it to a catalog. Just too complicated now..
I'm using Adobe Bridge & Camera Raw for just about everything now..
I have tried and tried to get my order history and licence history sent to the email it prompts me to put in.
I input my account email which should have my liceence key click send then i never get an email with my order history and licence key, I have input my email dozens of times and i am still waiting for you to send me our licence key.
Capture one was bought through my work in heritage photogrpahy after we bought a credo leaf 60 with the complete captrue one packaged with it. Can we please get our licence key we paid thousands of dollars for.
worst customer support ever - no response for 24 hrs . I am trying to purchase a subscription and my card is getting declined all the credit cards. No problem with the issuer when I check with them.
FastSprint does not respond. I have to deliver pictures to my clients and I am stuck with the subscription please help me with a resolution quickly.
Fast Spring: details
Support Ticket Number: 01117935
Subject: Consumer Support - General Inquiry
thank you
yogan
Hello you wizards!
I've purchased Capture One 6 and have two activations left. But i don't know how to activate the latest Capture One. I've tried with my activation key but it seems not to work. So please, guide me to troubleshoot this!
Thanks in advance // Christian aka Bubbles
Hi,
I have entered my registered email, but I don't received any your email.
Hi Andrea,
Thanks for your comment.
I have forwarded your request to the Support Team. They will get back to you soon.
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