QUESTION
What is the license code? Where and how can I find it?
ANSWER
A license code for Capture One is a key you receive after making the purchase of the perpetual license or starting a subscription plan. The license key contains 16 alpha-numeric characters to activate your copy of Capture One software.
Example: AAAA-1234-BBBB-5678
If you do not have a license key yet, obtain it in Capture One webshop
If you have previously obtained a license key, you will find it either in your account or e-mail depending on the place where you got it previously:
- Purchased via Capture One online store
- Retrieving a previously activated license code
- Retrieving Capture One trial / Express license key
- Purchased from External Vendor
Purchased via Capture One online store, not yet activated
It is still possible to retrieve your license code, even if you have not yet activated the software. You can access the purchase history via the Account page at www.captureone.com, under Order History.
If your Capture One purchase was done via our website after November 29, 2018, it was handled by the FastSpring platform, which will store purchase history as well.
Retrieving a previously activated license code
Log in to your Capture One profile at captureone.com. Click on the Account icon. Then navigate to Manage licenses and click on Manage.
You will see the products on the license management page. Click on the product to see the license key and other details. You will also find crucial information about your key, the number of free upgrades and activations available.
You can also view your activation history and deactivate seats or reset all activations when you need to activate the software on other computers.
Retrieving Capture One trial / Express license key
Starting from Capture One 20, the trial and the Express product variants of the software are activated with the license key. Once you download Capture One trial or Capture One Express from our website, the license key will appear on the screen. Also, you will receive an e-mail with your license code to activate Capture One trial or Capture One Express. However, the e-mail may sometimes be located in other than the Inbox folder, so check your Spam, Social, and other categories in your e-mail box.
Purchased via External Vendor, not yet activated
If you have purchased your license from a Capture One dealer or an external website and have not activated the software yet, contact them and ask for the license key.
Comments
4 comments
I have a key from B&H after buying software for $200 and it does not work. Please advise.
hi
I have a problem with you
I signed in and downloaded the program
I have a subscription
But in completing the process he asks for the purchase code
This is so ridiculous
It should recognize my account
I just purchased by card payment, but I restarted my computer while installing Captureone 21, so I can't download the Captureone 21 authentication code and Style Pack 145 even if I log in again. There is no purchase record on the history page, only the purchases made in 2019 are listed, and the contents of the C21 purchased today are not displayed. In case the payment is wrong, the credit card company webpage says that the payment has been confirmed. Please take action.
I disconnected my account in one to my computer to active in my new laptop but isn't let me activate in my laptop please someone will be help me with this problem.
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