QUESTION
What is the license code? Where and how can I find it?
ANSWER
A license code for Capture One is a key you receive after making the purchase of the perpetual license or starting a subscription plan. The license key contains 16 alpha-numeric characters to activate your copy of Capture One software.
Example: AAAA-1234-BBBB-5678
If you do not have a license key yet, obtain it in Capture One webshop
If you have previously obtained a license key, you will find it either in your account or e-mail depending on the place where you got it previously:
- Purchased via Capture One online store
- Retrieving a previously activated license code
- Retrieving Capture One trial / Express license key
- Purchased from External Vendor
Purchased via Capture One online store, not yet activated
It is still possible to retrieve your license code, even if you have not yet activated the software. You can access the purchase history via the Account page at www.captureone.com, under Order History.
If your Capture One purchase was done via our website after November 29, 2018, it was handled by the FastSpring platform, which will store purchase history as well.
Retrieving a previously activated license code
Log in to your Capture One profile at captureone.com. Click on the Account icon. Then navigate to Manage licenses and click on Manage.
You will see the products on the license management page. Click on the product to see the license key and other details. You will also find crucial information about your key, the number of free upgrades and activations available.
You can also view your activation history and deactivate seats or reset all activations when you need to activate the software on other computers.
Retrieving Capture One trial / Express license key
Starting from Capture One 20, the trial and the Express product variants of the software are activated with the license key. Once you download Capture One trial or Capture One Express from our website, the license key will appear on the screen. Also, you will receive an e-mail with your license code to activate Capture One trial or Capture One Express. However, the e-mail may sometimes be located in other than the Inbox folder, so check your Spam, Social, and other categories in your e-mail box.
Purchased via External Vendor, not yet activated
If you have purchased your license from a Capture One dealer or an external website and have not activated the software yet, contact them and ask for the license key.
Comments
10 comments
I have a key from B&H after buying software for $200 and it does not work. Please advise.
hi
I have a problem with you
I signed in and downloaded the program
I have a subscription
But in completing the process he asks for the purchase code
This is so ridiculous
It should recognize my account
I disconnected my account in one to my computer to active in my new laptop but isn't let me activate in my laptop please someone will be help me with this problem.
Why am my being ask all the time of my license Code I do not know,
having being a customer user for quit a long time.
Please can this issue be dissolved.
Thanks
Victor Ngalling
bad bad bad bad bad bad
Hell, what is this?
I have a monthly subscription
Then he requests the license from me
I hate this stupid program. I want to unsubscribe
how can I do that ?
And I'm going to sell stupid Fujifilm equipment that relies on idiot software in its business
I cane not get me capture one on my new computer please help
This is just so frustrating !! I have entered a license key (that you supplied me with) and it now states "could not activate because the upgrade limit is exceeded" I actually am trying to buy a product but I cannot.. Unfortunately Capture One (that I have been using since 2007) has now become so complicated to simply activate once installed that I would no longer recommend it.
Hi Lindsay,
Thanks for sharing the issue you faced.
I have forwarded your request to the Support Team. They will get back to you soon.
I'm facing the same problem Lindsay Keats
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