What does Hardware Acceleration do and how do I use it in Capture One?

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15 comments

  • Nicolas Det

    Hello,

    Using MacOS 10.13.6 on MBP 2012 i7 13 Zoll, since CaptureOne Pro 20.1 (13.1.0.172) GPU acceleration does not work anymore.

    I applied this guide but did not help.. Any fix ?

    Export is a lot of slower using CPU.. Display slower too.

    Regards

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  • Paul O.

    Hello,

    I recommend to deactivate this option on computers with onboard graphics.

    On my computer  (Intel core i5 9500, Intel UHD630, CaptureOne 20 / 13.1.0.162) this option is active by default, it works without problems (jpeg export: 100% GPU Load, 40% CPU load), but slows down the process - CPU only performance is almost twice faster.

    Maybe a future update can provide some kind of Auto / Never / Best performance setting

    Regards

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  • Nicolas Det

    Hi!

    On my system, the GPU is about as fast as the CPU. So I do prefer to use the GPU as it freed the CPU to achieve other tasks.

     

    Regards

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  • Filip Van Wulpen

    Hi Capture One,

    I have a quite recent professional grade graphics card (Radeon Pro W5500) with a decent CPU (AMD Ryzen 3700X). Installation of Capture One is flawless as well as initialization of hardware acceleration. Preferences indicate hardware acceleration is being used. Also the recommended check using the Focus Mask confirms everything is fine.

    But when making adjustments by dragging a slider I get strange artefacts (looks like clipping of colors). I already tried the suggested approaches like clearing ImageCore folder, but without success.

    Any help is appreciated.

    Regards

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  • FirstName LastName

    Dear Lily, I'm using CaptureOne 13.1.3.13 and NVIDIA GTX 1660Ti but during editing or when I save and process the image, CaptureOne uses only the integrated Intel GPU.

    In the NVIDIA control panel I've forced the use of the NVIDIA GPU for the APP CaptureOne, but still the system uses only the Intel GPU. Currently I'm using Windows 10 ver 2004 build 19041.508

    I've already tried to rebuild the kernel delating the ImageCore but without any sucess. However in the log file of captureone I've found this error:

    2020-10-20 01:11:03.094> (ERROR) bin file failed parse [C:\Users\Archimede\AppData\Local\CaptureOne\ImageCore\13.1.3.13\ICOCL.bin] (verificationCode=2)
    2020-10-20 01:11:03.094> (ERROR) bin file failed parse [C:\Users\Archimede\AppData\Local\CaptureOne\ImageCore\13.1.3.13\ICOCL1.bin] (verificationCode=2)

    And for some reason the Intel GPU is the device zero, instead of NVIDIA:

    Found 1 OpenCL devices on platform 0 (Intel(R) OpenCL)

    Found 1 OpenCL devices on platform 1 (NVIDIA CUDA)

    OpenCL Device 0 : Intel(R) UHD Graphics 630

    OpenCL Device 1 : GeForce GTX 1660 Ti

    Please help me to have a good performance when using captureone.

    Thanks.

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  • Lily

    Hi,

    Thank you for the details provided.

    I see that you have also submitted a similar request, so please follow the troubleshooting steps provided by the Support Team.

    Also, it would be helpful if you send logs in the request #58882.

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  • Mirosław Magiera

    Hello.

    Unfortunately, after the last update from version 14.1 to version 14.1.1, there are bugs. Every time I start Capture One Pro 21, the hardware acceleration turns on. The problem does not occur when I revert to v14.1. I checked several times.

    Mirek

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  • Mirosław Magiera

    I mean hardware acceleration keeps turning on and continues until the coin is 42%. Then there is "silence". The problem reappears the next time you start it up. And so every time.

    Mirek

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  • Mirosław Magiera

    Welcome back.

    I think I've found a solution. Maybe it will help. Namely, I uninstalled Capture One and cleaned up the registry. I have reinstalled the "clean" version of the program. I turned off the acceleration: display - never, processing - never. I started Capture One, waited for the background acceleration to complete successfully. I restarted COP and turned on display - auto and processing - auto. So far it works.

    Mirek

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  • Laszlo Lasztovicza

    Hi, HW acceleration does not work for me (Nvidia RTX 2070 super, latest driver, 471.11, AMD 3900x CPU), I found in the log imgcoreocl.log the following message: "OpenCL : Kernel compilation previously failed. OpenCL disabled". Can you please let me know what the issue could be? Thanks!

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  • Paulo S. Toureiro

    @Laszlo, I have this problem myself. I rolled back to the previous Nvidia drivers (466.77 I believe) and the hadrware accelleration problem went away. I tried the "hot fix" driver, version 471.22 and it did not resolve the issue, so I am stuck on 466.77 for the foreseable future. 

    Gigabyte Aorus X570 Elite, AMD 5900x, Palit Nvidia 3070...

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  • Laszlo Lasztovicza

    Thanks, Paulo! I also contacted support and got the same answer. I rolled back the driver and now runs OK.

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  • Paulo S. Toureiro

    I am happy you managed to resolve your problem. Hopefully this isn't an issue going forward, as generally it's considered a good thing to keep ones drivers up-to-date... 

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  • Derek Fong

    Lily,

    I have tested and confirmed with two different computers (Mac and PC with 14.1), and it seems as though Hardware Acceleration does not work when processing an image with an LCC plate. 

    Is there a reason for this? Or is it some kind of error in processing?

    Thanks. 

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  • limet jeanyves

    I hope my post can help some of you !

    I had a problem with hardware acceleration under windows 10 64bits and my nvidia gtx 660ti card
    the problem was solved by uninstalling the default driver from microsoft and I used the one from nvidia "353.62-desktop-win10-64bit".

    Since, everything has been working fine. this driver seems to work with geforce 400 ; 500 ; 600 ; 700 ; 900 and titan series cards.

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