QUESTION
How do I request a refund for a product I purchased?
ANSWER
Refund policy
Capture One software. A full refund for the purchased Capture One software license is possible if the license has not been activated with a license key. If the license has been activated, a refund is not offered.
Styles. You can request a refund for Styles only before the product is delivered. A delivery is considered as completed when the purchase is made and appears in your profile account on captureone.com. For more information, please visit www.captureone.com/legal.
Please, make sure to read our refund policy before contacting us.
Requesting a refund
If you have a contact email or link within your order confirmation email message, please use that to contact the product provider directly. If you need additional help with refunds, please contact ordersupport@captureone.zendesk.com
Please, be aware, that if your product has been purchased not through our website https://www.captureone.com/en/store but through the reseller, you will need to contact the reseller for further assistance.
Comments
9 comments
I am unable to request a refund. My computer crashed while downloading the software and I am purchasing a different make camera as well. Can I get a voucher to purchase a different version?
Hi Sheldon,
Thank you for your comment.
I have forwarded your request to the Support Team. They will get back to you shortly.
I wish I had a penny for every time i see tyhis mressage: I have forwarded your request to the Support Team. They will get back to you shortly.
I wait..
So you are clearly NOT the support team?
Not offering refunds is pretty bogus. In my case, I didn't realize that the one camera type subscription only has a single seat. The single seat limitation makes this product pretty much useless for most photographers.
Capture One apparently doesn't really understand its customer base. A lot of studio photographers will use several machines: One for tethering, location shoots, traveling, etc and one for actual processing and editing. Limiting users to a single seat and machine is really not practical. I am going back to Adobe products which provide a ton more value and a better customer experience for the money.
Hello,
I didn't had any reply to my request from is mail : ordersupport@captureone.zendesk.com . Is this mail OK?
Have a good year and thank you.
Rémi Deprez.
Hi Remi,
Yes, the e-mail is on the list.
You will get a reply shortly.
我重复购买了样式包，能退款吗？
Today, on March 18, I realized that I actually downgraded to the FujiFilm version from Capture One 20 Pro.
After attending the FujiFilm/CaptureOne 1-on-1 seminar on March 12 I was provided with an upgraded discount code to Capture One 21. Yes, I was hooked on the potential savings.
It’s only been six days so I’m hoping CaptureOne will provide a solution for me to revert back to the Pro version or a refund (which I read isn’t possible after activation, but since it’s an upgrade the license was activated straight away).
Will update or add to my post if/when there’s a resolution.
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