Refund policy on Capture One perpetual licenses or subscriptions
We offer a full refund within one year of purchase — as long as the license key has not been used to activate the software. Once activated, the key is considered “unsealed” and the order becomes non-refundable.
Note: The 14-day “cooling-off” period under EU law does not apply to software that has been unsealed (activated).
Capture One subscriptions renew automatically. If you do not wish to renew, cancel your subscription before your renewal date:
👉 How to cancel your subscription
Duplicate order?
If your payment was processed twice, reach out to Support. We’ll refund the duplicate.
Refund policy on Capture One Mobile
Refunds for Capture One Mobile are handled by Apple. Visit the App Store refund portal here:
👉 App Store Refunds
Refund policy on the All in One bundle
Purchases from the Capture One web store
All in One follows the same policy as a Capture One Pro subscription:
- Full refund within one year if the license hasn’t been activated.
- Once activated, it’s considered unsealed and becomes non-refundable.
Purchases through the App Store
All in One purchases made via the App Store follow the same refund process as Capture One Mobile.
Refund policy on Styles
Capture One Styles are non-refundable once downloaded.
If you haven’t downloaded them yet, you can request a refund by contacting our Customer Service team.
Purchased the same Styles pack twice?
No problem — we’ll help you refund the duplicate.
How to request a refund
Purchases made through the Capture One web store
- Review the refund conditions above to ensure eligibility.
- Go to support.captureone.com and click Submit a request in the top right corner.
Note: Don’t contact FastSpring directly — all refund requests must go through Capture One to avoid delays.
Purchases from official resellers
Contact the reseller directly. Capture One Support cannot issue refunds for reseller purchases, as resellers have their own refund policies.
Terms and Conditions
You can access the Terms & Conditions for your purchases:
- From your Capture One account
- Under Plans & Services Management
Refunds for App Store purchases
All Capture One Mobile transactions are handled by Apple.
To request a refund, contact Apple Support directly:
👉 Request a refund from Apple