Refund policy on Capture One perpetual licenses or subscriptions
We offer a full refund within one year of purchase — as long as the license key has not been used to activate the software. Once activated, the key is considered “unsealed” and the order becomes non-refundable.
Note: The 14-day “cooling-off” period under EU law does not apply to software that has been unsealed (activated).
Capture One subscriptions renew automatically. If you do not wish to renew, cancel your subscription before your renewal date:
👉 How to cancel your subscription
Duplicate order?
If your payment was processed twice, reach out to Support. We’ll refund the duplicate.
Refund policy on Capture One Mobile
Refunds for Capture One Mobile are handled by Apple. Visit the App Store refund portal here:
👉 App Store Refunds
Refund policy on the All in One bundle
Purchases from the Capture One web store
All in One follows the same policy as a Capture One Pro subscription:
- Full refund within one year if the license hasn’t been activated.
- Once activated, it’s considered unsealed and becomes non-refundable.
Purchases through the App Store
All in One purchases made via the App Store follow the same refund process as Capture One Mobile.
Refund policy on Styles
Capture One Styles are non-refundable once downloaded.
If you haven’t downloaded them yet, you can request a refund by contacting our Customer Service team.
Purchased the same Styles pack twice?
No problem — we’ll help you refund the duplicate.
How to request a refund
Purchases made through the Capture One web store
- Review the refund conditions above to ensure eligibility.
- Go to support.captureone.com and click Submit a request in the top right corner.
Note: Don’t contact FastSpring directly — all refund requests must go through Capture One to avoid delays.
Purchases from official resellers
Contact the reseller directly. Capture One Support cannot issue refunds for reseller purchases, as resellers have their own refund policies.
Terms and Conditions
You can access the Terms & Conditions for your purchases:
- From your Capture One account
- Under Plans & Services Management
Refunds for App Store purchases
All Capture One Mobile transactions are handled by Apple.
To request a refund, contact Apple Support directly:
👉 Request a refund from Apple
Comments
12 comments
I am unable to request a refund. My computer crashed while downloading the software and I am purchasing a different make camera as well. Can I get a voucher to purchase a different version?
Hi Sheldon,
Thank you for your comment.
I have forwarded your request to the Support Team. They will get back to you shortly.
I wish I had a penny for every time i see tyhis mressage: I have forwarded your request to the Support Team. They will get back to you shortly.
I wait..
So you are clearly NOT the support team?
Not offering refunds is pretty bogus. In my case, I didn't realize that the one camera type subscription only has a single seat. The single seat limitation makes this product pretty much useless for most photographers.
Capture One apparently doesn't really understand its customer base. A lot of studio photographers will use several machines: One for tethering, location shoots, traveling, etc and one for actual processing and editing. Limiting users to a single seat and machine is really not practical. I am going back to Adobe products which provide a ton more value and a better customer experience for the money.
Hello,
I didn't had any reply to my request from is mail : ordersupport@captureone.zendesk.com . Is this mail OK?
Have a good year and thank you.
Rémi Deprez.
Hi Remi,
Yes, the e-mail is on the list.
You will get a reply shortly.
我重复购买了样式包，能退款吗？
Today, on March 18, I realized that I actually downgraded to the FujiFilm version from Capture One 20 Pro.
After attending the FujiFilm/CaptureOne 1-on-1 seminar on March 12 I was provided with an upgraded discount code to Capture One 21. Yes, I was hooked on the potential savings.
It’s only been six days so I’m hoping CaptureOne will provide a solution for me to revert back to the Pro version or a refund (which I read isn’t possible after activation, but since it’s an upgrade the license was activated straight away).
Will update or add to my post if/when there’s a resolution.
4月に購入したライセンスがあるまま、ブラックフライデーで購入しました。今の契約が終わってから適用されるものだと思ったのですが、どちらも契約した状態になってしまいました。 4月から11月分は被った状態になるのでしょうか？
The subscription model is not necessarily a bad thing, although I would personally prefer to choose when to upgrade. Otherwise, if photoshop is any indication, I spend way too much time having to re-learn when they change or add new features - especially some of those that I don’t use regularly. The bottom line for me, though, is cost. Working Pro’s may be different, but I cannot justify anything close to $24.00 a month to use the software. And unless their “loyalty” scheme is much better than anyone thinks it will be, my time to make a change is now, before I get too deeply entrenched in it. I am no lawyer, but I do feel cheated by significant deception and mis-representation of the product solely to generate increased sales prior to this announcement. I hope that someone does file suit against it.
I need a refund and the ability to speak with a representative as I do not approve the transaction nor use the product
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