There are a few reasons why images do not export, or cannot be exported. This article will help to explain why this might be the case, what can cause it and how to prevent it from happening in the future.
The Batch Queue is stopped
The Export Queue is a list of export tasks, which is populated based on the Variants selected for exporting and also the Export Recipes being used.
The queue can also be paused. When this is the case, variants can be added to the queue but the exporting will remain stopped. When an image is in the queue, the thumbnail will have an orange Export icon, like so:
To restart the Export Queue, navigate to the Tool Tabs and click the '...' icon on the far-right and then add the 'Export' Tool Tab to your Workspace
You will find the Export Queue at the bottom of the scrollable area of the Tool Tab.
To resume exporting, navigate to the Export Queue tool and click 'Start' - every image in the queue will be processed based on the selected Export Recipe. Individual export jobs can be removed by selecting the image and then pressing backspace on your keyboard.
The Export Queue is being held up by a corrupt file
Sometimes, the Export Queue can be fed a corrupt image or file that will cause it to hang, and prevent further files from being processed. In this case, you should clear the batch queue. This can be done in the application via the Export Tool's dropdown menu, or by removing individual photo exports.
Go to Export Queue > '...' > Clear Queue
OR
Click on the problematic export and press the backspace key to remove that job from the queue
If this doesn't resolve it, you can manually clear the Export Queue by deleting its cache folder from disk. This is located at:
- ~/Library/Application Support/Capture One/Batch Queue (macOS, use Finder > Go to Folder to access quickly)
- %appdata%/Local/Capture One/Batch Queue (Windows)
Restart Capture One and the queue will be cleared.
A Recipe has become corrupt
It's a rare occurrence, but Export Recipes can become corrupt. Creating a new one from scratch will bypass this issue.
Test if a recipe has become corrupt by trying a different one and checking the results.
An Export Recipe is not enabled
When the Export Recipe is highlighted in the Export Recipes tool, it means that is the active Export Recipe.
Ensure that the recipe you want to use is ticked and also highlighted in orange, like in the screenshot below.
If there is no checkmark next to the highlighted recipe in the Export Recipes tool, there will be a warning as shown below. Tick the Export Recipe to enable it and proceed with exporting.
'Edit All Selected Variants' is not enabled
Go to Image > Edit All Selected Variants and ensure that there is a checkmark next to this option.
If remained unticked, then only your primary variant (the one selected in the browser) will be exported, and not any other images that you have selected for exporting.
Comments
19 comments
I've worked through all these tips but unfortunately I continue to get the same error: could not process file.
I'm not able to find any other suggestions or solutions to this problem. Any other solves??
Hi Alexandra,
Thank you for your question.
Please, provide more details on which operating system and Capture One version (and also product variant) you currently use. Also, please let me know which file format are you trying to process. It would be great if you send a screenshot of the process recipe as well.
Hello
I had the same thing happen when my hard drive was to full to take more images. After deleting old work and freeing up a lot of hard drive, I still got the error message that it still could not process.
I quit capture and then went into the job's Session folder on my drive, and in the Capture folder, I deleted the Cache folder and emptied the trash on my Mac.
I restarted the session and was able to process all my files!
Such a relief. I hope it helps you.
Peter
Thank you very much. I had the same problem with the batch queue, and a fix it by manually erasing the cache, as you recommended.
I have the same problem, I do all the above requirements but stil the image is not processing. I have a window that said: Could not process file
What the hell is going on with this, and where is the support?
I am having the same issue all of a sudden, and I am now late on a deadline because nothing at all will fix this issue.
I have cleared the cache. I have renamed the files. I have moved the files to a new location. I have tried starting an entirely new session after following all of the above steps. And still I get an error 'Could not process file' with absolutely no additional information. The .CR2 files are not corrupt and open fine into Photoshop.
How about some assistance.
Hi Mihal,
I see that you have a notification "error loading adjustment mask". Which version of Capture One are you currently using?
Also, I see that you have the icon Edit All Selected in grey (which means that it is disabled), so only the Primary Variant can be processed at a time.
Hi Ryan,
Which Capture One version are you currently using?
Which product variant (Pro, Express, etc.) are you currently using?
Files from which camera are there?
What process recipe do you use?
Have you tried to export the images? If yes, was there the same error appearing?
I'm having this problem too. I'm on Windows 10 and I can neither process or export a RAF file from my Fuji X100V files whether I make adjustments or not. I'm using Capture One 12 Pro Fujifilm. It just sits there at 0.00s no matter how many images I have. All files are on my local hard drive.
Hi Paul,
First of all, click Stop and then Start again in the Batch tool.
Try to check the location to which the images would be sent after processing.
As an alternative, export images from the main menu File -> Export Images -> Variants.
If that does not help, disable OpenCL from the Edit -> Preferences -> General -> Hardware Acceleration.
Disabling OPEN CL Worked!
Hardware Acceleration Display: Auto, Processing: Never
Thanks for the quick response! I spent about 6 hours trying to get this to work over the weekend. Please add this solution to the main article as an additional option.
^^^
Yeah harware acceleration is bugged or something. Need to turn that off until it's fixed to avoid export errors.
None of this has worked and it is really getting annoying that this program is unable to export panorama files with any consistency. I get the error message of "mask handle error - 61 - resMaskHandleError" then I have to close down the program because I am then unable to export any file even after clearing the history.
Today my up-to-date version of Capture One stopped exporting. I used the tip above to clear the queue on my M1 Mac, and it worked! Thank you for this information, without which I was helpless to fix the problem.
NOW, how about getting your developers to fix the bug?
Also have the exporter offer the user a clue when the export failed. I got no error message at all; just nothing happened after I chose the export function.
Overall between trying and retrying, then experimenting with shutting down and restart, and then searching online desperately for an answer, I lost almost an hour of my time to this bug. Please get it fixed or at least have C1 offer a helpful error message.
Thank you.
Art
I have similar issue like David Lewis , "mask handle error - 61 - resMaskHandleError", the only difference is that I do not have a panorama but an image with 5 healing layers and that's all.
Restarting the program fixed the issue.
This is getting ridiculous. I think I may have to decide to go back to Lr. I can export other files from my session but only 1 DNG panorama file is giving the error. I am on Mac. I know if I can install C1 on my windows machine that it will work. So frustrating.
Hi I am trying to export my images but it will not allow me to add a recipe. It will not let me do any high res images. how od I change this? it lets me select and then says it is not enabled
39 out of 380 found this helpful <-- not very good Capture One. I don't plan to renew.
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