After 14th of February 2023, new perpetual license purchases do not include any feature updates (16.x)
This means that any updates containing new features and functionality will not be included in your license purchase. However, major bug fixes and optimizations will be included (16.x.x) until a new paid version is released (16.x).
As a subscription always provides you with access to the latest version, subscribers are not affected by these changes.
How does it affect you?
Please select from the following:
- I have a subscription to Capture One Pro
- I have a license for Capture One Pro 23 purchased before February 14, 2023
- I have a license for Capture One Pro 23 purchased after February 14, 2023
- I have a license for Capture One Pro 22 or an older version
- I have a multi-user license
- I have an enterprise license
- Frequently Asked Questions
"I have a subscription to Capture One Pro"
The changes outlined here have no impact on Capture One subscriptions.
Subscribers will continue to receive all updates including new features, improvements, and new camera & lens support for as long as their subscriptions are maintained.
If you are unsure on the type of license that you have, check the 'Plans & services management' section of your Capture One profile.
"I have a license for Capture One Pro 23 purchased before February 14th, 2023"
You receive free updates until September 30th, 2023.
If you wish to get a new version of Capture One Pro after September 30th, 2023, you need to buy a new license. Find out what discount you can receive in compliance with our Loyalty Program.
"I have a license for Capture One Pro 23 purchased after February 14, 2023"
You receive major bug fixes (16.x.x) up until a new paid version (16.x) is released. The service updates (16.xx) do not include feature updates.
If you wish to get a new version of Capture One Pro, you need to buy a new license (16.x) – which will contain new features and functionality. Find out what discount you can receive in compliance with our Loyalty Program.
"I have a license for Capture One Pro 22 or an older version"
Your license is perpetual and yours to keep, for as long as you can meet the minimum system requirements and run it on a compatible OS version. To check these details, please refer to our
Capture One system requirements and OS support article.
"I have a multi-user license"
Unless specified otherwise in the terms of your agreement, you will receive free feature updates (16.x) for 12 months when you purchase or upgrade a multi-user license
"I have an enterprise license"
Please check the terms of your agreement with Capture One.
Frequently Asked Questions
Q: Are you getting rid of the perpetual license option?
A: No. The changes we are making allow us to shift to the latest software development practices without removing perpetual licenses altogether. While over half of our users are on a subscription and close to 80% of new users choose a subscription, we still understand that perpetual licenses are important for many of you. That’s why we’re committed to keeping the option open.
Q: I have a license for Capture One Pro 23 I purchased before February 14, 2023 and I will get free feature updates until September 30, 2023. After that date, what happens if I want to get the latest version of Capture One Pro?
A: You will need to buy a new copy of Capture One Pro to be covered under our new license model from October 1st 2023 onwards.
Q: I have a license for Capture One 22 or older. What are my options?
A: If you are happy on your current version of Capture One Pro, great! If you want the latest version of Capture One Pro, you will need to purchase a new software license.
Alternatively, if you’d like to receive all our updates as we release them, you may wish to try out one of our subscription plans.
Q: The current version used to be a year, but how long does a current version last now?
A: We are moving to a ‘release when ready’ model, which allows us to deliver new features and improvements as soon as they are ready. As such, the length of a version will vary based on the time it takes us to develop each feature.
Q: Will there be any change to iPad & Live Support?
A: No, we will continue to support the current (dot) version, plus the previous (dot) version.
For example:
- Current version = 16.0
- iPad & Live support = 16.0, 15.4
Q: Will the number of seats/activations change?
A: No. We are not making any changes to the number of activations you can make per license.
Capture One Pro (perpetual and subscription, and trial) allows up to 3 activations
Q: Why are you removing licenses?
A: We are not removing licenses.
We offer a perpetual license which contains exactly what is stated in the release notes at the time of purchase, and we will continue to do so. This license is yours to own and keep.
The change being implemented from February 14, 2023, will affect new customers and license holders of Capture One 22 and older who wish to purchase a license for the latest version.
These license holders and new customers will have the opportunity to stay on the license they have purchased for as long as they like at no additional cost.
Q: Will I need to pay and upgrade multiple times a year?
A: It is always your decision when and how often to get the latest version of Capture One Pro.
If you always want to have the newest features as soon as they are released, a subscription plan is really the best option.
If you want to make sure that you get the latest version of Capture One Pro each year (as it works under the current model) and don’t need new features as soon as they are released, we want to make sure your cost of ownership does not go up.
Comments
1064 comments
@Francesco Terracciano
Regarding the distribution of license types, a poll from a few days ago in the Paul Reiffer Live - The Photographic Community group on Facebook (no idea how representative this is):
Thomas Kyhn Rovsing Hjørnet
Interesting. Do you know how many have replied to the poll?
C1 draws a different picture, over their entire customer base I assume:
@Pip I agree. Adobe looks more appealing
@Thomas Kyhn Thank you for sharing
@BeO I think most of professionals, probably subscribers, don't follow live on YouTube. It may explain the difference
It says 290 now.
bernhard sanders:
As Capture One's handling of catalogues/metadata is indeed very poor, I'm hoping that rather than abandon the DAM function they'll improve it as an integrated part of the application. I have Photo Mechanic Plus, but I'm not particularly fond of it; it's inefficient, the interface is clunky, it's unable to handle variants, etc. I use Peakto as well, and while it has potential, it isn't yet fully functional for Capture One; but considering its improvements over the last few months, there's reason to expect it will, eventually, be a good supplement to Capture One. Still, using an additional application for handling your Capture One catalogue(s) for the sole reason that Capture One is unable to do this itself, obviously isn't ideal.
Capture One -
Screw me once, shame on you. Screw me twice, shame on me.
@Thomas Kyhn
> I'm hoping that rather than abandon the DAM function they'll improve it as an integrated part of the application.
I agree. If I am forced to change to another software I would prefer an integrated solution again. Even if it is so poor as C1 solution.
Oh, it looks like Santa has put plenty of presents and the Christmas tree. I see lots of gift cards from Adobe and DXO. And if I look closely, there are also ON1 and Luminar vouchers hidden among the homemade photo calendars.
So now everyone is obviously busy trying out their gifts and getting rid of the tiresome discussion about and with CO. In a few weeks at the latest, when the "loyalty" cat is let out of the bag, there will be new "fodder". Probably no one will really like it. The mountain gave birth to a pebble. And once again CO will have done everything right: simply stoically bounce off all criticism, starve the critics on the outstretched arm and finally leave the battlefield as a radiant victor. In a few weeks, this episode will also be history and no (new) subscriber will ever know who he got involved with. A pity too ...
Funny thing is... when such things are announced people are looking for other solutions...while if such announcement was not placed they would not...so before I would not even think of switching to DXO: but having some free hours I tested the last version, and for my work with wide and TS lenses it seems their corrections possibilities including volumetric corrections for wide lenses and Viewpoint "free" corrections far superior than what we have in C1. Not even talking about "import free" DAM yet...So I ended up buying DXO package. I like the C1 colors better (not corrected), export speed and healing tool which is better especially when near the image borders, not telling about crop constraint to image content. So I will use both tools hoping the loyalty program will not make me to break the cooperation or skip upgrades. Now looking for best way to synchronize the already made settings both ways. Not going to Adobe since my CS license which was good for couple years become bad in their eyes and I hate software renting.
Simply put, a Roadmap is a list of milestones, i.e. features with dates.
Please post any answers. I‘m not on Twitter.
ernst.w
BeO
Perhaps you have linkedin?
I wrote it there, because I've neither Twitter:
https://www.linkedin.com/in/rafael-orta/?originalSubdomain=dk
In the faq you say :
Q: I have a license for Capture One Pro 23 I purchased before February 1st, 2023 and I will get free feature updates until September 30, 2023. After that date, what happens if I want to get the latest version of Capture One Pro?
A: You will need to buy a new copy of Capture One Pro to be covered under our new license model from October 1st 2023 onwards.
My question : what will be the gap between a new subscriber and me?
In the faq you say :
Q: I have a license for Capture One 22 or older. What are my options?
A: If you are happy on your current version of Capture One Pro, great! If you want the latest version of Capture One Pro after February 1, 2023, you will need to purchase a new software license.
If you are considering moving to Capture One Pro 23, our upgrade pricing (33% off the full price) is open to you until January 31, 2023.
Or if you’d like to receive all our updates as we release them, you may wish to try out one of our subscription plans.
My question: "What will the new subscription plans"? It is incredible not to have the data necessary for making a choice!
If you follow this way, I will consider a go to another soft.
Udo van den Heuvel
Hi Udo! Do you have LinkedIn? Why you don't write this to the CEO? :-)
Wish you a good new year, if it's with or without C1 :-)
Udo van den Heuvel
Hahahahaha, love it!!!
@Mark Hopgood, even though I'm only vaguely familiar with the Filmora brand and had never heard of Daniel Batal until now, I'm hoping C1 don't go down the road of trashing their brand as Filmora seem intent on doing.
There is also an element of legal jeopardy here. In Filmora's case they seem to have made an offer with certain terms and conditions; customers have accepted that offer via their purchase; that is a contract. If Filmora breach that contract they leave themselves open to being sued. Fortunately for them their customers probably don't possess the legal or financial resources to do so.
Recent discussions here and on social media have also made me aware to be more sceptical of the published views of brand ambassadors more generally.
Jeff
Jeffrey Kogler
It depends on the type of ambassador and the type of contract.
I am an Italian content creator and I receive many collaboration proposals. I also signed contracts with some brands.
But there are various types of contract. I only sign those where I also have the freedom to say the things that are not good. And I guarantee you that many brands want to know when there are things that are not good, to improve them.
An example is my collaboration with Insta360, they have improved many products also thanks to the reports I made on defects and shortcomings. Reports I made publicly in my videos.
@Alessio Furlan. Yes it seems that the Filmora issue is heading in the right direction.
And thank you for your information with respect to your own connection with companies/products.
Jeff
Jeffrey Kogler
If it helps with some insight, I can categorically say that Capture One actively encourage constructive criticism and feedback on issues from all ambassadors, as they do customers too.
I think there’s sometimes a challenge “seeing through the mist”, so to speak, to get to the root of a problem or feeling but in this particular case it’s pretty clear…!
From my own perspective, you’ll find me as critical as many other users when things go wrong (indeed, there are many recordings of such!) - and people might also forget that 95% of my time is spent as a commercial photographer , not as a badge-collecting ambassadorship addict. In other words, when things aren’t right, it directly affects my business and income - and I approach my feedback to Capture One with that viewpoint.
I can’t speak for other actual Capture One ambassadors, but I know the message from “mother ship” has always been to be open, challenging and critical when it counts in order to make the product better.
(Which I tend to do, in droves… ;-)
@Paul Reiffer
You wrote "... I know the message from “mother ship” has always been to be open, challenging and critical when it counts in order to make the product better."
Unfortunately, that hasn't always been my experience.
I'd like to first say that I had many positive and constructive interactions with a good number of Capture One employees. There are definitely great people working for Capture One.
However, at least one person doesn't have the openness you describe. I was shadow banned from Capture One's YouTube videos. This means it was a "silent" ban in the sense that I could still see my comments but nobody else could. I would have had no idea that my comments were invisible to everyone else, had I not once tried to read a comment from me while being logged in with another account.
I was unhappy because
- I was not properly banned, i.e., was insidiously led to believe that I wasn't banned.
- I obviously was not given any reason as to why my comments were not welcome.
When I enquired about the ban, I was told that I had made feature requests in my comments and that these are not allowed as video comments.
I found that hard to believe since,
a) a lot of other people make feature request in video comments and are not banned.
b) I was neither given a warning, nor a notification.
How is one supposed to not do something if one is never told about the rule? I still find it hard to believe that such a rule a actually exists. If it does, it is very poorly enforced.
I was told my ban was lifted and I appreciate that but at the same time some of my historic comments remain hidden which I find odd.
While I am critical at times, I always try to be polite and constructive. I really don't think there were any grounds to shadow ban me.
Class A
As I mentioned - in my post that related specifically to the concerns raised by Jeffrey about brand ambassadors - this was a comment specifically relating to the messaging that goes to us *as* brand ambassadors, so not relevant to your scenario.
Your own personal issues/experiences may vary, but the message to brand ambassadors is clear - and I've not heard of any other customers being "banned" from any channels unless they've been abusive or posting irrelevant content over and over again (effectively spam). On your specific case, I'm afraid I can't help, as I don't know the background and didn't make the decision 😎
@Paul Reiffer, thanks for your advice. I shall take it into account.
@Paul Reiffer
Thanks a lot for the pointer, much appreciated!
I'll try to make it.
@Paul Reiffer
Thanks for sharing – that sounds interesting.
It would be very interesting to know what he thinks of Capture One's (perceived) lack of openness and lack of engagement with users (other than around sharing photos on social media), not least in the perspective of his 2021 open letter and the subsequent interview – mentioned earlier in this thread – where he talks specifically about openness.
Open letter: captureone[DOT]com/blog/a-letter-from-our-new-ceo
Interview: imaging-resource[DOT]com/news/2021/03/17/interview-with-capture-ones-ceo-rafael-orta
[Re-posted to avoid the "pending approval" bin.]
As expected, the storm of indignation has died down, not even a breeze. Is this the famous calm before the storm? Or have all the dissatisfied already migrated to the various competitors and are no longer following the presentation of the announced loyalty programme? As predicted: the caravan moves on, CO comes off as the winner and leaves hundreds of corpses behind.
Kind of a shame it had to end this way. As a CO user, one is helpless and powerless in the face of CO's decisions. Just like in a long-term relationship in which you actually felt comfortable. And suddenly you are left with the offer "we can stay friends". That has rarely worked.
And yet I am curious. What would my price have been?
I think that we've reached a point where, from the position of C1 perpetual licence holders, there is little else to say. Hundreds have posted here and hundreds more have posted in other forums their concerns following the initial announcement. It must be clear to those at C1 that a sizable element of their customer base is unhappy, yet the powers that be have not said anything to calm the disquiet. To me this is ominous; I cannot see C1, or any seriously minded company, having the tenacity to hold out from saying anything to calm matters down in a situation where their reputation is taking a dent, only to effectively say in a forthcoming announcement (that they must know the contents of), that everything is OK, we had no need to worry and things are going to be better still for perpetual licence holders in the future. That smacks of taking customers for a ride at the customers' expense, particularly since many will have spent valuable time and resources researching alternative software.
J M Smith
Capture One also has the 'Express' license for Fujifilm, Sony and Nikon cameras (which is a free crippled version of Capture One Pro). It would be nice if this version could export edits made with the Pro version (but not be able to change them). In this way ex-subscription users (and users with old perpetual licenses) can still access their digital assets with the latest bugfixes.
@ J M Smith
"According to this page (https://helpx.adobe.com/manage-account/using/cancel-subscription.html), upon canceling a Creative Cloud subscription "You can continue to access all your photos on your local hard drive through Lightroom for the desktop. You can continue to import and organize photos and output your edited photos through Export, Publish, Print, Web, or Slideshow. Access to the Develop & Map modules and Lightroom for mobile is not available after your membership ends."
Thank you for the link. I didn't know that in such detail. And this is exactly where the snag is: "Access to the Develop ... is not available after your membership ends."
By far the most important and essential function of LR (and also CO) is image processing. And this is deactivated when the subscription is cancelled. I can only export the already processed images without further processing (development), but I cannot edit them and readjust them if necessary. This does not really help and would not be an advantage. For further processing of existing or new images, I would have to change to a new software in any case and then also migrate all existing images from LR to the new software.
My suggestion would be that when the subscription is cancelled (after one year at the earliest), the range of functions of the image editing software is "frozen". However, the full range of functions would be retained at the time of cancellation. After all, one should have acquired this right of use after one year of subscription fees.
If one wants to join again at a later date, one could then immediately benefit from new functions by subscription. But only after another 12 months of uninterrupted subscription would one have acquired a right of use with the full range of functions again after cancellation. I think that would serve both the company and the customer.
@...
Actually, the timing is due to my own travel schedule (as the host of the session) as I'm out of the country until that date. Rafael was happy to do it sooner, but it's not possible for me.
No conspiracy there. 😎
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