What is the license code? Where and how can I find it?
A license code for Capture One is a key you receive after making the purchase of the perpetual license or starting a subscription plan.
The license key contains 16 alpha-numeric characters, which you can use to activate your copy of Capture One software.
You can find your license code in one of the following ways:
Purchased via External Vendor, not yet activated
If you have purchased your license from a Capture One dealer or an external website and have not activated the software yet, contact them and ask for the license key.
Purchased via Capture One online store, not yet activated
It is still possible to retrieve your license code, even if you have not yet activated the software. You can access the purchase history via the Account page at www.captureone.com, under Order History.
If your Capture One purchase was done via our website after November 29, 2018, it was handled by the FastSpring platform, which will store purchase histories as well. You can find this under Go to order history as highlighted below.
Retrieving a previously activated license code
If you have already used your key to activate your software or in case you have purchased it from Capture One web shop, please follow the steps below to locate your license key.
1. Log in to your Capture One profile at captureone.com. Click on the Account icon.
2. Enter your e-mail address associated with your account. Press Next.
3 Enter your password and press Login, or choose Forgot your password in case you need to update it.
4. Navigate to Manage licenses and click on Manage.
5. You will see the products on the license management page. Click on the product to see the license key and other details.
After clicking on the product key, you will see 16 characters of your license code. Furthermore, the important information about your key, the number of free upgrades and activations available will be displayed as well.
You can also view your activation history and deactivate seats or reset all activations when you need to activate the software on other computers.
Retrieving Capture One trial / Express license key
Starting from Capture One 20, the trial and the Express product variant of the software has to be activated with the license key. Once you download Capture One trial or Capture One Express from our website, the license key will appear on the screen. Also, you will receive an e-mail with your license code to activate Capture One trial or Capture One Express. However, the e-mail may sometimes be located in other than the Inbox folder, so check your Spam, Social, and other categories in your e-mail box.