How can I find Capture One license key?

Comments

28 comments

  • Joseph Blute

    I have a key from B&H after buying software for $200 and it does not work. Please advise.

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  • alkaabi photo

    hi 

    I have a problem with you
    I signed in and downloaded the program
    I have a subscription
    But in completing the process he asks for the purchase code
    This is so ridiculous
    It should recognize my account

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  • FirstName LastName

    I disconnected my account in one to my computer to active in my new laptop but isn't let me activate in my laptop please someone will be help me with this problem.

     

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  • VICTOR NGALING

    Why am my being ask all the time of my license Code I do not know,

    having being a customer user for quit a long time.

    Please can this issue be dissolved.

    Thanks

    Victor Ngalling

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  • alkaabi photo

    bad bad bad bad bad bad 

    Hell, what is this?

    I have a monthly subscription

    Then he requests the license from me

    I hate this stupid program. I want to unsubscribe

    how can I do that ?

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  • alkaabi photo

    And I'm going to sell stupid Fujifilm equipment that relies on idiot software in its business

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  • annejuuk de Swart

    I cane not get me capture one on my new computer please help 

     

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  • Lindsay Keats

    This is just so frustrating !! I have entered a license key (that you supplied me with) and it now states "could not activate because the upgrade limit is exceeded" I actually am trying to buy a product but I cannot.. Unfortunately Capture One (that I have been using since 2007) has now become so complicated to simply activate once installed that I would no longer recommend it.

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  • Maryna Sopilniak

    Hi Lindsay, 

    Thanks for sharing the issue you faced. 

    I have forwarded your request to the Support Team. They will get back to you soon.

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  • alkaabi photo

    I'm facing the same problem Lindsay Keats

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  • Henrik

    Guys, this kind of overcomplicating is infuriating.

    im currently working on a huge production on client side and thanks to the photographers session I needed to upgrade to v21. 

    for three days (!!!) I've been stuck with his computer since I can't figure out how to get the upgraded license going. even his assistants couldn't figure it out.

    don't get me wrong: capture itself is a blast to work with - but the guys responsible for your licensing strategy should be sacked/replaced before this drives your loyal customer base towards your competition.

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  • Henrik

    Heres my customer experience so far:  

    i logged into my company account only to find out that the standalone license of 11, which I bought from you directly, isn't even worth a measly 10% discount for you today - that's disappointing customer relationship management.

    I proceeded to buy a new annual license for 220€ which I paid for with my private PayPal account to speed things up. Since its Sunday and I lost a couple of hours on my tasks already and don't have my company's card ready. 

    But now my license won't show up in my company account and is instead being sent to my private address which I only used for payment. I've tried over and over to access my licenses through 'order history' but your digicert implementation requires me to confirm an email which I have yet to receive. frustration! 

    in the meantime, I figured out how to get a trial version going. As of this very moment, im planning to refund the license I just bought. I'm not convinced anymore, please don't make it this hard to be a paying customer.

    if talented, young artist pirate your software to start their careers - so be it. imho, you should try to win them over as paying customer by making your product unreplaceable and essential to their workflows rather than punishing those who bought a license.

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  • SFA

    Henrick,

    You mention the word "upgrade". Does that mean you have been attempting to update to V21 from an earlier version (i.e. V20 or maybe V12?) or are you updating from an earlier release of V21 to a later release of V21?

    If UPDATING a currently activated release for a currently identified machine it would, normally, require only the software installation process UNLESS the machine configuration has substantially changed which might cause it to appear as a "new" machine.

    If you have already had an earlier version of C1 running OR a different license type of the current release than you now require you need to tell C1 of the change by de-activating the already installed and activated license first.

    After that when you restart C1, whether the new version or an old version, you should be able to just activate it using your NEW License key. The Old license key will be defunct. The new one will activate old versions

    The overall situation may be slightly more complex if you are swapping between perpetual and subscription payment arrangements but should be no different if all you are trying to achieve is to activate a current (V21) installation.

    If you are seeking to activate based on a Multi-user or Enterprise license there may be wider considerations to take into account, in particular, whether, across a number of devices, the activated device count has any available activation capacity unused, for example.

     

    Beyond that, the only other problems I can think of, assuming you have received a correct key, would be if the activation server service was unavailable for some reason.

     

    I'm not a C1 employee, just a fellow user but I don't find my occasional use of the License management facilities especially difficult so long as I remind myself of the steps beforehand. If you feel you need some personal input support from C1 staff it would be best to create a Support Case.

    Running C1 under a trial license for 30 days might also be an option to help you get the project moving , unless you have already used up a V21 trial license allocation.

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  • Henrik

    Hi SFA,

    thanks for your thorough feedback. I'm trying to point out to C1 that the entire process seems severely more complicated that it should be. I've never had so many hoops to jump through with any other software, heck, adobes CC licensing process looks like Childs play compared to this. Personally, I think anything supporting it's core functionality should be as simple as plug and play.

    I want to spend my time on grading, selecting and development - not licensing..

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  • Paul DeMers

    I have been a loyal user of PhaseOne since the Hasselblad/P22 days.  I have always had an issue with C1 on my custom PC's.  Activate and deactivate with various numbers was always a mystery.  But, I think that I have run out of patience.  I have tried the S/N, from the IQ180 Digital Back, as suggested.  I have also used my C1 7 license, which gives me 2 more activations.  I get Invalid Code notices.  I have downloaded C1 25.  I want to activate the license and move into edits.  Where do I find the proper License Code?

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  • SFA

    Paul,

    As a fellow user I suspect that all of your questions can be explained but you have some specific parts of questions that would probably be best answered by Capture One staff through a Support Case.

    Others, related to your IQ180 software rights and options that might be best answered by the Phase One Support team through their own Support Case system.

    To contact Phase One I would suggest taking a look at the Phase One website to decide which option looks the most likely to provide a useful route.

    To contact Capture One use the "Submit a request" links and choose one of the non-technical options to contact someone who can explain licensing rather than assess software technical function problems.

    I hope this helps in some way.

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  • Maryna Sopilniak

    Hi Paul, 

    Thanks for your sharing the issue you faced. 

    I have forwarded your request to the Support Team. They will get back to you soon.

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  • rupesh kumar

    I am facing many problem on it's setup like license key 

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  • Maryna Sopilniak

    Hi Rupesh, 

    Thanks for your comment.

    I have forwarded your request to the Support Team. They will get back to you soon.

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  • benjamin Chan

    I having the same problem trying to access my access code. The fastspring email request does not send me any email and I am just stuck trying to activate my software.

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  • marmez

    Hello. Today I have problem with Capture One Express for Sony. Before that, everything worked fine for a few months. First I had license error while starting, only option was logout. But now I can put new license code, because of error "Something unexpected happened. Please contact support." as below. 

     

    I tried reinstall, uninstall, and new install... always same result :( 

    I installed today CaptureOne21.Win.14.3.0.exe version. 

    Please help. 
    Best Regards, Jakub Gauza

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  • Maryna Sopilniak

    Hi Jacub, 

    Thanks for sharing the issue you faced. 

    I have forwarded your request to the Support Team. They will get back to you shortly.

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  • Maryna Sopilniak

    Hi Benjamin Chan, 

    Thanks for your comment. 

    Your request is also forwarded to the Support Team. They will get back to you shortly.

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  • Mohamed Elsayed

    I have been a loyal user of PhaseOne since the Hasselblad/P22 days.  I have always had an issue with C1 on my custom PC's.  Activate and deactivate with various numbers was always a mystery.  But, I think that I have run out of patience.  I have tried the S/N, from the IQ180 Digital Back, as suggested.  I have also used my C1 7 license, which gives me 2 more activations.  I get Invalid Code notices.  I have downloaded C1 25.  I want to activate the license and move into edits.  Where do I find the proper License Code?

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  • Maryna Sopilniak

    Hi Mohamed,

    Thanks for sharing with us the issue you have faced. 

    I have converted your request to a support request. The Support Team will get back to you via the ticket soon.

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  • Guy Archard

    Hi, I have just upgraded to the full CO 21. I can edit my IQ150 shots fine, but not my Sony A7riii shots (greyed out with eye symbol in corner). On Base Characteristics it says the Engine is Capture One 20/21.

    I need to edit these images today. So I booted up my old CO 11, which is now suddenly saying is not activated. I have looked on my product history to find my licence key, and my purchase for this is not on my account! I've used this version for third party cameras since 2017 so I have no idea what's going on. Please help.

     

     

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  • Maryna Sopilniak

    Hi, 

    Thanks for sharing with us the issue you have faced. 

    I have converted your request to a support request. The Support Team will get back to you via the ticket soon. 

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  • Dave Lorde

    I got an email telling me of an upgrade for Capture One, so I downloaded and installed the update and when I put my license in to activate it, it told me "No more free upgrades available for this license code" -

    But this is the first upgrade I've downloaded... ¯\_(ツ)_/¯

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