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Refund policy



  • Sheldon Haack

    I am unable to request a refund. My computer crashed while downloading the software and I am purchasing a different make camera as well. Can I get a voucher to purchase a different version?

  • Lily

    Hi Sheldon,

    Thank you for your comment.
    I have forwarded your request to the Support Team. They will get back to you shortly.

  • Jay Giblin

    I wish I had a penny for every time i see tyhis mressage: I have forwarded your request to the Support Team. They will get back to you shortly.

    I wait..

  • Jay Giblin

    So you are clearly NOT the support team?

  • Chris Whitmore

    Not offering refunds is pretty bogus. In my case, I didn't realize that the one camera type subscription only has a single seat. The single seat limitation makes this product pretty much useless for most photographers.

    Capture One apparently doesn't really understand its customer base. A lot of studio photographers will use several machines: One for tethering, location shoots, traveling, etc and one for actual processing and editing. Limiting users to a single seat and machine is really not practical. I am going back to Adobe products which provide a ton more value and a better customer experience for the money. 



    I didn't had any reply to my request from is mail : ordersupport@captureone.zendesk.comIs this mail OK?

    Have a good year and thank you.


    Rémi Deprez.

  • Lily

    Hi Remi,

    Yes, the e-mail is on the list.

    You will get a reply shortly.

  • zuowei xie


  • Kan Lee

    Today, on March 18, I realized that I actually downgraded to the FujiFilm version from Capture One 20 Pro.

    After attending the FujiFilm/CaptureOne 1-on-1 seminar on March 12 I was provided with an upgraded discount code to Capture One 21. Yes, I was hooked on the potential savings.

    It’s only been six days so I’m hoping CaptureOne will provide a solution for me to revert back to the Pro version or a refund (which I read isn’t possible after activation, but since it’s an upgrade the license was activated straight away).

    Will update or add to my post if/when there’s a resolution.

  • Aoi Haruna

    4月に購入したライセンスがあるまま、ブラックフライデーで購入しました。今の契約が終わってから適用されるものだと思ったのですが、どちらも契約した状態になってしまいました。 4月から11月分は被った状態になるのでしょうか?

  • Weldon Thomson

    The subscription model is not necessarily a bad thing, although I would personally prefer to choose when to upgrade. Otherwise, if photoshop is any indication, I spend way too much time having to re-learn when they change or add new features - especially some of those that I don’t use regularly. The bottom line for me, though, is cost. Working Pro’s may be different, but I cannot justify anything close to $24.00 a month to use the software. And unless their “loyalty” scheme is much better than anyone thinks it will be, my time to make a change is now, before I get too deeply entrenched in it. I am no lawyer, but I do feel cheated by significant deception and mis-representation of the product solely to generate increased sales prior to this announcement. I hope that someone does file suit against it.

  • Anthony Williams

    I need a refund and the ability to speak with a representative as I do not approve the transaction nor use the product


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