QUESTION
1. I've paid with my Credit Card before but would like to change my payment method to PayPal. How do I proceed?
2. I would like to update my credit card information. What steps should I take?
ANSWER
In order to change your payment method, proceed with the steps below.
1. Login to your account at www.captureone.com. Click on the Account icon.
2. Enter your e-mail and press Next.
3. Enter your password and press Login, or choose Forgot your password in case you need to update it.
4. Once logged in, navigate to the Order History section and click on View.
5. Go to the Account Details and Payment Methods tab.
6. Press Add Payment Method in the upper-right corner and choose a preferred payment method.
7. To change the payment method, click Manage and choose the Update payment method option from the dropdown menu.
Comments
13 comments
Hola. Es posible que pueda pagar en moneda local y no en dolares? Gracias
Hi Nicolas,
Please, see this article for more information - https://support.captureone.com/hc/en-us/articles/360013378377
It contains the list of supported currencies. If your currency is not there, then the price will be displayed in USD and the payment could be made based on the conversion from dollars to your local currency.
Hola. Ya cambie mi metodo de pago pero me sigue apareciendo que mi cuenta esta desactivada que debo hacer?
Hi Natalia,
I see that the regular payment has been accepted on Dec 3, 2020.
Your account should be active now.
I have tried to update my payment method and it was replied that it cannot accept my updated method. It is keeping my updated payment method as inactive.
Hi Tracey,
Did you contact your bank or card issuer regarding this issue?
They might suggest what could be done in that case.
Hi there,
When i click the button "order history" a pop-up is asking to enter my email.
After entering my email it says an email is sent with instructions has been sent.
But the email isn't apearing, aslo not in the spam box.
I'm stucked, I want to update my payment details but I'm not able.
Hi Philip,
After have been forwarded to the FastSpring account page for entering e-mail, you should type in the e-mail address you used to purchase your subscription initially several years ago.
Thanks for answering, but there's the problem this e-mail address isn't mine. It belongs to my ex :(
Is there a way to work around this?
I am having the same issue. I need to update my payment information, but the email I used to purchase the subscription several years ago is no longer active/I can't access it. Is there a work around?
Hi,
I don't receiving any email
I updated my new CC for my account, How long does it take to accept so I can use the app?? 24 hours??? Thx
Hi, This is Gustavo Garza- Same issue as many above - need to update my billing and the prompt asks me to enter my email then nothing happens. <<Tried this for 2 days>> This user experience is awful and there is not even a phone # or chat with your 3rd party vendor to get help. Would have expected more from such a hi-end solution/service that you all provide,
Could you please help! Is there a live person I can reach? my email is gus22garza@gmail.com - I need to get this updated asap.
Thoughts?
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