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How do I change my payment method or update credit card information?

Irina
  • Updated

QUESTION

1. I've paid with my Credit Card before but would like to change my payment method to PayPal. How do I proceed?

2. I would like to update my credit card information. What steps should I take?

 

ANSWER

In order to change your payment method, proceed with the steps below.

 

1. Login to your account at www.captureone.com. Click on the Account icon.

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2. Enter your e-mail and press Next.

mceclip1.png

 

3. Enter your password and press Login, or choose Forgot your password in case you need to update it. 

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4.  Once logged in, navigate to the Order History section and click on View.

Screenshot_2020-10-22_at_1.42.35_PM.png

 

5.  Go to the Account Details and Payment Methods tab.

Screen_Shot_2019-09-25_at_5.11.55_PM.png

 

6.  Press Add Payment Method in the upper-right corner and choose a preferred payment method.

Screen_Shot_2019-09-25_at_5.16.12_PM.png

 

7.  To change the payment method, click Manage and choose the Update payment method option from the dropdown menu.

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Comments

12 comments

Date Votes
  • Nicolas Narvaez

    Hola. Es posible que pueda pagar en moneda local y no en dolares? Gracias

    0
  • Lily
    • Edited

    Hi Nicolas,

    Please, see this article for more information - https://support.captureone.com/hc/en-us/articles/360013378377

    It contains the list of supported currencies. If your currency is not there, then the price will be displayed in USD and the payment could be made based on the conversion from dollars to your local currency.

     

    0
  • Natalia Alvarez

    Hola. Ya cambie mi metodo de pago pero me sigue apareciendo que mi cuenta esta desactivada que debo hacer?

    1
  • Lily

    Hi Natalia,

    I see that the regular payment has been accepted on Dec 3, 2020.

    Your account should be active now.

    0
  • Tracey Owusu

    I have tried to update my payment method and it was replied that it cannot accept my updated method. It is keeping my updated payment method as inactive.

    0
  • Lily

    Hi Tracey,

    Did you contact your bank or card issuer regarding this issue?

    They might suggest what could be done in that case.

    0
  • Philip

    Hi there,

    When i click the button "order history" a pop-up is asking to enter my email.
    After entering my email it says an email is sent with instructions has been sent.
    But the email isn't apearing, aslo not in the spam box.

    I'm stucked, I want to update my payment details but I'm not able.

     

    0
  • Lily
    • Edited

    Hi Philip,

    After have been forwarded to the FastSpring account page for entering e-mail, you should type in the e-mail address you used to purchase your subscription initially several years ago.

     

    0
  • Philip

    Thanks for answering, but there's the problem this e-mail address isn't mine. It belongs to my ex :(
    Is there a way to work around this?

    0
  • Keyanna Bowen

    I am having the same issue. I need to update my payment information, but the email I used to purchase the subscription several years ago is no longer active/I can't access it. Is there a work around?

    0
  • Andrea Sudati

    Hi,

    I don't receiving any email

    0
  • Jon Rutkowski

    I updated my new CC for my account, How long does it take to accept so I can use the app?? 24 hours??? Thx

    0

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