How to change payment method or update credit card information?

Comments

9 comments

  • Nicolas Narvaez

    Hola. Es posible que pueda pagar en moneda local y no en dolares? Gracias

    0
    Comment actions Permalink
  • Lily

    Hi Nicolas,

    Please, see this article for more information - https://support.captureone.com/hc/en-us/articles/360013378377

    It contains the list of supported currencies. If your currency is not there, then the price will be displayed in USD and the payment could be made based on the conversion from dollars to your local currency.

     

    0
    Comment actions Permalink
  • Natalia Alvarez

    Hola. Ya cambie mi metodo de pago pero me sigue apareciendo que mi cuenta esta desactivada que debo hacer?

    0
    Comment actions Permalink
  • Lily

    Hi Natalia,

    I see that the regular payment has been accepted on Dec 3, 2020.

    Your account should be active now.

    0
    Comment actions Permalink
  • Tracey Owusu

    I have tried to update my payment method and it was replied that it cannot accept my updated method. It is keeping my updated payment method as inactive.

    0
    Comment actions Permalink
  • Lily

    Hi Tracey,

    Did you contact your bank or card issuer regarding this issue?

    They might suggest what could be done in that case.

    0
    Comment actions Permalink
  • Philip

    Hi there,

    When i click the button "order history" a pop-up is asking to enter my email.
    After entering my email it says an email is sent with instructions has been sent.
    But the email isn't apearing, aslo not in the spam box.

    I'm stucked, I want to update my payment details but I'm not able.

     

    0
    Comment actions Permalink
  • Lily

    Hi Philip,

    After have been forwarded to the FastSpring account page for entering e-mail, you should type in the e-mail address you used to purchase your subscription initially several years ago.

     

    0
    Comment actions Permalink
  • Philip

    Thanks for answering, but there's the problem this e-mail address isn't mine. It belongs to my ex :(
    Is there a way to work around this?

    0
    Comment actions Permalink

Please sign in to leave a comment.