If you need to cancel your subscription—Capture One Pro, Capture One Live, Capture One Mobile, Capture One Studio, or the All in One bundle—the process depends on where you purchased it.
- Subscribed through our website? Cancel directly from your Capture One account.
- Subscribed through Apple (iPhone or iPad)? Cancel through your device settings.
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- Capture One refund policy
- Purchases made through Apple must go through Apple Support: Request a refund for apps or content that you bought from Apple
Table of Contents
- Cancel a Capture One subscription purchased from the Capture One website
- Cancel a Capture One subscription purchased through Apple (iPhone & iPad)
- Un-Canceling your Capture One subscription
Cancel a Capture One subscription purchased from the Capture One website
If you purchased your subscription directly from the Capture One web store, follow these steps to cancel:
- Log in to your Capture One account at https://www.captureone.com/
- Click Manage under Plans & Services Management.
- Find the subscription you want to cancel and click Cancel Subscription.
- A notification will confirm your deactivation date.
What Happens After Cancellation?
- Your subscription remains active until the last day of your current billing cycle.
- You can un-cancel the subscription by clicking Reactivate subscription, but only before the deactivation date.
- Once deactivated, it cannot be reactivated. You’ll need to purchase a new Capture One subscription to continue using the software.
- If you cancel through PayPal instead of Capture One’s website, your license will be immediately disabled, and no refunds will be issued for the remaining period.
Cancel a Capture One subscription purchased through Apple (iPhone & iPad)
If you subscribed to Capture One through the App Store, whether on an iPhone or iPad, follow these steps:
- Open the Settings app on your device.
- Tap your name at the top, then go to Subscriptions.
- Select Capture One.
- Tap Cancel Free Trial/Subscription.
For more details, visit Apple Support. Apple handles all refund requests for Capture One mobile subscriptions.
If your mobile subscription is part of the All in One bundle purchased through the Capture One website, follow the steps in the Cancel a Capture One subscription purchased from the Capture One website section.
Un-Canceling a Capture One subscription
Upon the cancelation, your subscription will remain active until the last day of your current billing cycle. You can un-cancel it anytime before the deactivation date.
You can set it back to auto-renew from your Order History: Subscriptions -> Manage -> Un-cancel.
You can also un-cancel your subscription from within the "Plans & Services" section of your account.
Click on Reactivate subscription.
Then click on Yes, reactivate.
What Happens After The Deactivation?
Your subscription remains active until the last day of your current billing cycle. After the subscription fully expires, you’ll need to purchase a new subscription to keep using Capture One.
Comments
19 comments
Hallo,
for a few days I downloaded the C1-Test-Version. But my CPU seems to be too old. That says the program and I could'nt open it. So now I want to cancel the Test-Version.
I followed the instructions on your Web-Site until the point, that I should get an e-mail. I tried it three times, but there came no e-mails until now.
So what can I do. My e-mail-adress is:
o_l_e@gmx.de
Best regards
O. Beuche
Germany
hello
how can I access my account management. I tried several times, but no emails to continue came through. what is wrong . . .
I also don't see a customer support in my account . . .
t.rethell@xs4all.nl
how do i cancel my subscription? it wont allow me to.
Hi!
How do I access my account management. Ive tried multiple times over the span of a few days but no emails are coming?
Pls help I want to cancel it noww!
Hello, Ive been trying to cancel my subscription for the past 5 months after i upgraded my computer and had to get latest version. I keep getting a message that says email was sent with instructions for accessing your account, I never get the response to my email! Please help. Im paying for a service that i don not use monthly
how can I access my account management. I tried several times, but no emails to continue came through. what is wrong
I just signed up for the "All-in-one-bundle" which - according to the information on the homepage - should cost appr. 260€ / year. Then I learned that Capture One charged me 101€ on top of the 218€ for my Capture One Pro subscription, in total 320€. This is neither want I wanted nor what I need, and I want to cancel the purchase. How do I do that?
Hi the automatic reneval charged this month. Where I can write for the money back? I didn't use it anymore, I'm not happy with the software in terms of evolution. Please let me know the mail for the money back request. Thanks
It appears like many others, despite trying to cancel our subscription we do not receive an email? This is not acceptable, please provide details on how we can cancel our subscription as a matter or urgency! Please send your response to studio@splitimage.co.uk
No email is sent after entering in the account management window. May someone help me cancel the subscription?
I made a mistake and didn't cancel my subscription, so I just paid for it through Capture One. Excuse me, but can I get a refund?
6479560@naver.com
No email is sent after entering in the account management window. May someone help me cancel the subscription?
such a rubbish to cancle my subscription that things not allow to cancle payment cradit card and auto pay every month .Everyone clean your eyes to see is this the capture one servise?神马垃圾玩意，骗订阅费不能取消
I have tried canceling my subscription for over a month now...Help!!!
I had changed my upgrade version 23 to a subscription. If I cancel it again, will I still get the upgrade version?
Cool autobill me for a subscription I'm not using. And give no way to refund. Thats some BS
captureone Buying a new 16.5 version from the 16.3 version, I typed in a loyalty 40% discount coupon and it was processed normally with no discount! I'd like to refund it and purchase it at a 40% discounted price
Please reply by e-mail gogo204@naver.com
You can reach out to our support team by clicking the Request Support button located in the header.
Hi, I tried to unsubscribe but I'm not able to reach the manage page. my e-mail is yvon@yvonvite.ch
Can you confirm I'm unsubscribe please ?
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