Sony a7C II
Implemented
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Then they apparently still have to learn what is sometimes self-evident for other software manufacturers: on the one hand, to further develop the software in a timely manner so that their paying customers can continue to work with it in a timely manner and, on the other hand, to inform them in good time whether the update will appear at some point and hopefully soon there are no additional costs associated with this. DxO, for example, had brief problems after releasing camera support, but they didn't leave their customers out in the cold, answering questions and releasing an update within just two weeks. That's called customer service and it should go without saying - but what happens with Capture One?
What is currently happening here is a mess and the suspicion that the holders and buyers of a current permanent license may want to collect twice as much cannot be dismissed, at least until the manufacturer feels comfortable denying this .
And yes, I am also affected - as the owner of a permanent license (CP 22) and because I changed my system and now work with a Sony Alpha 7CR, which was released at the same time as the 7C II and has the same problem with the latest version of CP has. An update is currently not possible and alternatives are needed.
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Buenas tardes,
Alguna novedad referente a A7CII ? Fin de semana intenso en cuanto a trabajo y necesito CP para esa Magia en sus Revelados !!!.
URGENTE esa Actualización por favor.;)
Gracias
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Können Sie mir einen Termin geben wann die Sony a7 C 2, von Ihnen in meinem Capture One Build 16.3.1.23 unterstützt wird.
Mit freundlichen Güssen
Hanspeter Hirzel
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So, since there is still no answer from C1 and Black Friday ends without further information, I wish the company continued success, but I'm out. Companies that pursue such a policy are not trustworthy,
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@Jack W: Can we get an update today 😉.
Please ask your Product Manager for a timeline.At the moment, it would have been better for me and others to throw money out of the window. And one more comment. For me it was not transparent at a glance that the software does not support the camera, I don't find it transparent that you have to look in a forum.
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I'm sorry Ian Wilson, but it doesn't say clearly at all. You have to know what you're looking for. From the homepage, to checkout, there is no mention that your Camera may not be supported.
It does say on the product page "Fine-tuned by our in-house experts, our RAW converter is customized for nearly 600 camera profiles and over 700 lenses." Which is misleading, because it does not say you won't be able to open your RAW files if they're not on this list.
So Björn is right I'm afraid. It does need to be stated more clearly on the website before purchasing.
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Alex If you've purchased a camera, or are even thinking of doing so, it's possible to check the camera support page and see which cameras we support, along with checking the release notes before any purchase (of the camera or Capture One) is made.
There's also a FAQ on the pricing page, which contains "Is Capture One compatible with my camera and computer?" where we link directly to the system requirements and the camera support page that Ian mentions.
Whilst it may not be clear on the homepage, I do believe we provide the necessary information needed before a purchase is made.
Björn I will certainly ask for an update on the progress of implementing support and share with you what I can.
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Alex - so your suggestion, as I understand it, is that the purchase page should say something like "before purchase, check here whether your camera is supported". Not a bad idea - you could suggest it.
(By the way, I just checked, and to find out whether Adobe Lightroom supports a camera you have to do a similar thing to Capture One as far as I can see. Google "Lightroom supported cameras", and check a very long list, which as far as I can see does not include Sony A7C II. And as for other apps, I haven't been able to find where ON1 say what cameras they support at all. DxO also have a way of finding out, where you select your make and model and it tells you whether they support it - for the A7C II they do but not RAW M and S, apparently. So my conclusion is that Capture ONe's information is not much clearer nor less clear than anyone else's. ON1 are the worst in my quick sample.)
Ian
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Ian Wilson Yeah, that's all I'm saying, might help with the people who don't find themselves looking through support pages or reading FAQs.
But I understand most softwares don't advertise it either, so why would Capture One want to. I guess the only difference is Lightroom/Abobe supports things very quickly, so maybe not so necessary for them.
Jack W I think you missed the point, I checked. I was just stating I understand where the confusion comes from. And Capture One could possibly make slightly more effort to mention it before you click buy. But once again, I'm not complaining, just a suggestion.
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Ian6 If you google for Lightroom, you don't find it.
But in DPREVIEW there was a thread linking to the update for Adobe on 30.10.23:
https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
Latest cameras added in October 2023...
Sony A7C II (ILCE-7CM2)ARWYes (9)16.0 7.0 13.0 -
So a) support in Adobe was added only recently, too.
But b) in Adobe it is now available, in Capture it isn't (yet).
What possibly is THE thing so frustrating to Capture One users is that Black Friday was the perfect time to upgrade - but not without knowing whether the 150 € would be thrown out of the window if support for the A7C II would only arrive in the next to be fully paid update.
THAT is just unfortunate - or simply bad - customer relations.2 -
That's exactly what I mean.
In my case, the dealer sold the software in a bundle (for an extra charge) with the camera.
That's why I don't assume that the software is not fully functional.
Okay, I can understand that it takes a while. But what could happen, as it seems, is that this version which I have now activated will be overtaken by a future version and therefore may never receive support.
This would be extremely annoying, as I would have probably used up the license.
In my opinion, it would therefore be helpful for everyone to support the cameras for at least 1 to 2 years in the older versions. If there are new features that I want, then I'm willing to pay for them, but the basics should be supported for longer in my opinion.1 -
@Björn: That is the way it USED to be: There were minor updates during the year e.g. new supported cameras and at the end of the year a new version with new features. But since C1 intends to move the customers to the subscription model to achieve a continous income, they don't want to work that way anymore.
By the way, same thing with me: My dealer offered me a discount C1 license together with the A7C II unaware of the lacking support. I contacted him and got a full refund, the license was then cancelled by C1 so this should be possible for you, too. However, I have the C22 version as fall-back (plus EXIF :-) )
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All I'm going to say for now, is that if you are a 16.3 license holder then I think you'll be happy with what I've just been told. :)
I would go ahead and take advantage of the black friday offer if you are in two minds.
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@Jack: Unfortunately, Black Friday ended yesterday, on the web page there is no such rebate offer anymore. Only the "bundled with lens/camera" dealer offers are still active.
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Christian Sinner Contact support and tell them you missed out on the offer due to camera support lacking. You can refer to my name and also this thread if you need to, and then we'll work something out.
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Wakes up ! This is the way to make money, we've been waiting for months
for a simple update done by everyone.
The old version with Black Friday is gone, you will see that it will arrive
soon for the joy of your wallet.
Capture One says the name itself captures its customers, very disappointed.0 -
Let's see, the logical thing is that if you buy a license it includes updates for new models without having to upgrade the version of C1. In any case, you can buy the update for the new camera so that the version you have can be used.
What is not understood is that you are forced to buy a later version if you do not need it solely because your new camera is not supported.
C1, consider selling the update for new cameras regardless of whether we want to update the C1 version.
If not, we know that the license is obsolete at the time of purchasing it, no matter how many improvements it provides. Why do I want them if when I have a new camera they won't work for me?
That's not ethical.1 -
Where I struggle to understand ethical 'camera support' is the point as it has been proven that you can just rename the model=[ILCE-7CM2v1.1.01] to an A7IV and the world is good, and everything works fine. So what is it exactly that needs to be 'supported' if all/most data can be read out of the metadata? Sony ARW 4.0.1 file format isn't anything new, and all the rest of the numbers necessary for correction are in the relevant metadata sections. Can the software not just read it and if no relevant information is present use default/generic values? This makes the whole question of whether or not this is just a hidden money grab- update push to get users of the perpetual license. as discussed.
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... if, as a camera buyer, I was prepared to spend a considerable amount of money on a new camera, I feel it would be churlish to then expect a third party supplier with no clear affiliation to the manufacturer to provide a free service. Especially a rapid response when such a response might be difficult to deliver.
@... Appreciate your detailed response but I must confess the above commentary is just wrong on so many levels.
The primary function of a Sony camera is to take photos. So if I want new features on the primary functionality, ie new camera, then yes of course I would pay for it. The primary function of C1 software is to process photos, so we are all happy to pay for new functionality. Support of camera models is not a "new feature".
Charging for supporting a new camera model but without otherwise providing "new features" is akin to Sony charging its users a new A7C II Mk 2, because it now supports a new brand of SDCard. No one would ever say that is reasonable. It is akin to Microsoft charging for new Windows 11 version, because it now contains new drivers for updated graphics cards.
Support for new mainstream camera in a photo processing software is not a new feature per se. I just don't understand why this is even a debate. It is part of the R&D cost for C1. Users expect and should pay for new features. But this is not a new feature.
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ARW is not a new format. Literally every raw editor out there supports it just fine. C1 won’t even open it. My coin is going to LR from now on. Sorry C1 you fell short for the last time.
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@Mihai: In all Fairness, LR only started to support the A7CII a month ago.
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@Christian, don’t think so. I got the a7c2 almost 50 days ago and was immediately able to import into LR.
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@Mihai: Check the link I posted above, Adobe listed the camera as being added in October.
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I would accept that C1 charges me a reasonable price to support the new camera in the version of C1 for which it has a license without having to purchase a new license. I think that would make it fair and we would not be in this controversy.
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jose saez Do we know any other company that does this (charge a price to support new camera but without new features)? Eg, LR or ON1? I mean the proposition is more reasonable if it is for a new type of camera where lots of work is required to be undertaken, eg medium format; 3D camera etc.
But A7C II (or A7CR) is literally pretty much a carbon copy of the A7M4 from a sensor read out perspective? Now I get it C1 will still do its work to make sure nothing minor has changed, but I'm not sure the new A7C series is a good candidate for a new charging model....
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Hey @christian, yeah I saw the link but I also have actual raw edits from Lightroom prior to Oct from the a7c2. I’m certain on the dates.
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We're glad to announce that Sony a7C II will be supported in the next release we're expecting to go live within several days. We'll update this thread accordingly when the new version becomes available for download. Thank you all for your input and patience. Good news are coming very soon.
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What's the workaround? I am a total noob and I actually purchased it before checking, I never checked with LRC. I read someone saying to change EXIF data, how would you do it in MAC?
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If you have a license that’s valid for 16.3, you’ll be able to use this camera with Capture One very soon.
Keep your eyes and ears peeled :)
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