Irina
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Recent activity by Irina-
What payment methods are accepted in Capture One web store?
All purchases made in our official web store are processed by our payment provider FastSpring. FastSpring accepts credit and debit cards for all transactions. However, other acceptable payment meth...
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How many computers can I install Capture One on?
The number of workstations you can activate Capture One on depends on your license type. Capture One licenses may have 1 and more activations (also known as seats). This number indicates how many w...
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Why is my subscription deactivated?
There are several instances where a subscription license might get deactivated and the license key might eventually show up as invalid: Case 1. The payment didn't go through When your subscription ...
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Managing your Capture One subscription
cancel subscription do not renew un-cancel subscription canceled by mistake cancel before renewal appstoreIf you need to cancel your subscription—Capture One Pro, Capture One Live, Capture One Mobi...
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Where do I insert VAT ID?
NOTE: If you didn't manage to apply your VAT ID at the checkout prior to placing the order, refer to this article: How do I get the VAT/tax refund? If you haven't completed your purchase yet and ha...
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How can I get my invoice updated?
Please submit your request to the FastSpring Consumer Support: 1. From the support topics, select Billing, Refunds, or Cancel Subscription -> Update invoice. 2. Click on the Contact Consumer Suppo...
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How do I get the VAT/tax refund?
VAT can be refunded within 30 days of a charge when a valid VAT ID is provided and the order is paid with credit/debit card, PayPal, or Amazon Payments. Please submit your request to FastSpring Con...
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All about perpetual and subscription licenses
Important: As of February 2023, Capture One has made changes to how licenses work. Read more about these changes here: Capture One Loyalty Program and Upgrade Pricing.Capture One offers two license...
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How to check your orders, invoices, and change your payment information
For orders placed in the web-shop. For orders placed through the App Store. The 'Order History' section of your Capture One account stores all the information about your purchases made in our ...
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How do I go back to the default settings?
QUESTION I do not like my customized software settings. How do I go back to the default settings? ANSWER In order to return to default settings, please go to Capture One -> Preferences (macOS) or...