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Why was my credit card declined?

Comments

17 comments

  • mohammad alhadhoud

    HI 

    WHEN I COMPLETE MY CREDIT INFORMATIONS 

    THIS MASSAGE HOLD ME :

    WE REGRET THAT YOUR ORDER COULD NOT BE ACCEPTED .

    WE VALUE YOUR BUSINESS AND WOLD LIKE TO HELP YOU COMPLETE THIS ORDER 

    PLEASE CONTACT US FOR ASSISTANCE

    I WILL WAIT U 

    THANKS

    1
  • SFA

    You need to make contact here using the appropriate contact type option and maybe also provide some further contact details than can be derived from your post.

     

    https://support.captureone.com/hc/en-us/requests/new 

    0
  • Timothy Gray

    I called my credit card issuer after receiving the ominous payment declined.

    The CapitalOne rep was very helpful, told me my account is in good standing, nowhere near my purchase limit, and there were no holds on the account or fraud triggers.  She then waited on the phone with me as I input my payment information again and received the cheerful   "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."

    The CapitalOne rep reiterated that no holds were on the account and she saw a payment attempt was made.  She suggested I contact FastSpring.  FastSpring of course told me to contact my bank or card issuer. WTF!

    WHY DO YOU MAKE IT SO DIFFICULT TO BUY YOUR SOFTWARE?!

    3
  • Ricardo de Vicq de Cumptich

    How do I pay in USD, my credit card does not accept international purchases in local currency.
    Thank you very much

    0
  • FirstName LastName

    I don't get why people are having the SAME error and you can't FIX this????? DO YOU WANT TO SELL SOFTWARE ?????????

    0
  • FirstName LastName

    Same error over and over.

    "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."

    No explanation, none. 

    0
  • Thierry GIBRALTA

    Still not fixed as I can see. I get the same error and this has been going on for more than 12 months... I guess I am not buying then

    0
  • Sameer Chavan

    I was trying to buy software and I get this message -

    1
  • Sameer Chavan

    It looks like I have to look for other software as One Capture does not care. 

    0
  • FirstName LastName

    Welcome, join the club.

    0
  • Sameer Chavan

    Shameless people in this company don't even care that new customers are not able to pay. No one responds. 

    1
  • Maryna Sopilniak

    Hi Sameer, 

    Thank you for sharing the issue you faced. 

    I have forwarded your request to the Support Team. They will get back to you soon. 

    0
  • Evgenyi Vorontsov

    what the hack?

    I have the same problem

    why you can't do this just easy?

    1
  • Adam Luszniak

    I cannot update my payment method details as no matter what card I use the website tells me it is declined. This is ridiculous as there is nothing wrong with either card. How am I supposed to resolve this issue?

    0
  • Maarten de Groot

    Same here. Capture One/ FastSpring needs to send you a verification code, but this FastSpring system doesn't do this.

    That's why all creditcard companies do not accept it. 

    Capture One, please fix this! I think a lot of people have these issues...

    -Maarten

    0
  • Maryna Sopilniak

    Hi Maarten, 

    Thanks for sharing with us the issue you have faced.  I have converted your request to a support request.
    The Support Team will get back to you via the ticket soon.

    0
  • Adam Luszniak

    Capture One is so bad at support. I had to resolve this issue myself by using an Amex card, as neither of my HSBC cards would work due to the lack of any facility for authentication. The only support I got from Capture One was the suggestion "speak to your bank." It's really not good enough.

    0

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