Why was my credit card declined?

Comments

6 comments

  • mohammad alhadhoud

    HI 

    WHEN I COMPLETE MY CREDIT INFORMATIONS 

    THIS MASSAGE HOLD ME :

    WE REGRET THAT YOUR ORDER COULD NOT BE ACCEPTED .

    WE VALUE YOUR BUSINESS AND WOLD LIKE TO HELP YOU COMPLETE THIS ORDER 

    PLEASE CONTACT US FOR ASSISTANCE

    I WILL WAIT U 

    THANKS

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  • SFA

    You need to make contact here using the appropriate contact type option and maybe also provide some further contact details than can be derived from your post.

     

    https://support.captureone.com/hc/en-us/requests/new 

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  • Timothy Gray

    I called my credit card issuer after receiving the ominous payment declined.

    The CapitalOne rep was very helpful, told me my account is in good standing, nowhere near my purchase limit, and there were no holds on the account or fraud triggers.  She then waited on the phone with me as I input my payment information again and received the cheerful   "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."

    The CapitalOne rep reiterated that no holds were on the account and she saw a payment attempt was made.  She suggested I contact FastSpring.  FastSpring of course told me to contact my bank or card issuer. WTF!

    WHY DO YOU MAKE IT SO DIFFICULT TO BUY YOUR SOFTWARE?!

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  • Ricardo de Vicq de Cumptich

    How do I pay in USD, my credit card does not accept international purchases in local currency.
    Thank you very much

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  • FirstName LastName

    I don't get why people are having the SAME error and you can't FIX this????? DO YOU WANT TO SELL SOFTWARE ?????????

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  • FirstName LastName

    Same error over and over.

    "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."

    No explanation, none. 

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