I am a subscriber
If you’re a Capture One subscriber, you always have access to the latest version as long as your subscription (monthly or yearly) is active.
- The latest version available to you is shown as Max eligible version in your Plans & Services Management page.
- A direct download link to that version is available in the same section.
- Each time a new dot version is released, your Max eligible version will update automatically.
I am a perpetual license holder
If you’ve purchased a perpetual license, you’re eligible to use the version that was the latest at the time of purchase.
- Your Max eligible version in your account indicates the newest version your license key can activate.
To understand the difference between subscription and perpetual licenses, see:
All about perpetual and subscription licenses
Important changes to perpetual licensing
Capture One has updated how perpetual licenses work. For details on the new license model and how it may affect your upgrade eligibility, review:
Comments
2 comments
I am a Capture One Pro subscriber and the download function does not work for a major release.
I am on version 16.2.6.7 and cannot update to Version 16.3 -- I've now missed two version updates and have not receive any feedback on my ticket and Capture One does not seem to have anyway to escalate my issue. See ticket #210865 or also search the community discussions for "Trouble Downloading New Updates" for the details.
Basically, Capture One just keeps downloading the free Express Fuji version versus the Capture One Pro 16.3 versions I am entitled to and as specified by Capture One on my account licensing page. This ie very annoying, I signed up for the subscription service and Capture One is treating me as a perpetual license customer.
Given I am unable to get any support with this issue and I am being prevented from receiving something I've paid, I hope Capture One considers giving me a subscription credit for the period of time I have been unable to enjoy the benefits of the subscription.
-Mark
I have a perpetual license Capture One Pro 20 (13.1.4.3) and
I would like to upgrade to 21 (14.4.0) is this possible ? If possible what is the price???
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