For users running macOS Catalina: tethering, updates, and other things you need to know

Comments

17 comments

  • Art Altman

    MacOS 15.4 was released over 6 weeks ago.  Please advise as to whether there are any known issues, especially with tethering.  Capture One is the only software holding me back from upgrading and getting the benefits of 15.4.

    I've seen your wise recommendation that we never jump immediately onto a new version of the OS, but isn't 6 weeks enough time for you to test it out, or at least gather information from users on 15.4, especially given that there was a beta release previously? (I realize that testing the beta is no guarantee that the final production version will work but it is a way to catch bugs early.)

    Thank you.

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  • Jack

    10.15.4 is unsupported until the next update to Capture One 20. We are still in the Beta phase.

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  • Art Altman

    That’s great news.   If you are in beta phase of next update, I imagine it will be a matter of weeks or (more likely) just a couple of months.  😊   

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  • Jack

    My lips are sealed. ;)

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  • Pierre lion

    For information, Batch rename generates crash of C1 20 v 13.1.0.172 running on Catalina 10.15.5, since update from Mojave on McBkAir!

    Works well on iMac High Sierra

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  • FirstName LastName

    Strange behavior of Capture One with MacOs 10.15.6!

    When comes the update of Capture One?

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  • Shameem Matin

    Hi Jack 

    I need help to capture digital image on my phase one H20. Non of the software work as it say support not available for firewire.

     

    I have power and device is found when I run Capture one 10 but when I click the shutter is lock and then it switches off.

     

    Any ideas how to resolve using any software availabe.

     

    Thanks

    Shameem 

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  • Lily

    Hi Shameem,

    Thank you for your comment.

    As you are a Phase One equipment owner, please, create a request from here - https://www.phaseone.com/en/Profile/Login?CT=SUPPORT&rurl=%2fen%2fSupportMain%2fcontact-technical-support&burl=https%3a%2f%2fwww.phaseone.com%2fen%2fSupportMain&al=1

    The Phase One Support Team will shortly get back to you with a solution.

    Much appreciated.

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  • Brian Moore

    Well, that's stupid. Telling ppl not to download Apple updates. Not updating your Mac OS leaves you more vulnerable to Hackers/Malware, etc... I always try and keep my Mac up to date. Keeping your software up to date is one of the most important things you can do to maintain your Apple product's security. 

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  • Maryam Lolo

    First of, I am extremely unsatisfied with the performance of your software. I had previous version of Capture one license for only one year and half and had to subscribe to capture 20, because of the fact that you do not support your 2 year old softwares anymore and I needed tethering. now even with this upgrade my camera(canon) cannot connect to capture one through tethering. if I open LR capture one starts to recognize the camera but that is not working for me. 

    Any update on this? I tried every step you mentioned above still not working.

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  • Lily

    Hi Maryam,

    Thank you for the comment.

    Could you please provide more details on which operating system you run, what exact camera model you own, what Capture One version is installed?

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  • Maryam Lolo

    Hi Lily, 

     

    I have capture one 20(13.1.3.9), Mac OS Catalina 10.15.7 and Canon 5D Mark III.

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  • Lily

    Hi Maryam,

    Thank you for the clarifications provided.

    There are no compatibility issues in this case.

    I suggest you check the cable length, and if it is longer than 3 meters, the signal could be weak. Also, make sure you do not have any extensions.

    Make sure the proper camera type is enabled in Preferences > Capture > Providers

    If that is not the case, make sure that you grant Capture One proper accessibility and disk access in Apple System Preferences. Go to System Preferences -> Security & Privacy -> Privacy. Unlock the window by clicking on the lock and entering your password. Then add Capture One by clicking the "+" button. Do this for both Accessibility and Full Disk Access options.

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  • Maryam Lolo
    Hi Lily, 
     
    Thank you for reaching out. I did everything you mentioned however I still cannot tether using Capture one.
     
    As for my tethering equipment, I always used this system even with older version I had, and the system is working with Lightroom. so I do not think hardware is the issue. 
    It has some issue recognizing my Camera. if I start LR tethering and open capture one at the same time,
    capture one recognizes the camera, however it is not reliable since sometime I cannot shoot like this and I should not open LR every time in order to run Capture one. 
     
    I hope we can resolve this issue, otherwise I should request to unsubscribe, since the only reason I subscribed to Capture one 20 (I already have a license for Capture 11 but it doesn't support Catalina) is to be able to use Tethering.
     
    Thank you,
    Maryam
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  • Lily

    Hi Maryam,

    Thank you for the clarification provided.

    Most likely this is related to the permissions then.

    Even though you have given Capture One full access, sometimes you need to give Capture One permission to 'access files on a removable volume'.

    Run these commands one at a time in the Terminal to reset permissions ('captureone13' is correct for version 20):

    tccutil reset SystemPolicyRemovableVolumes com.captureone.captureone13

    tccutil reset Photos com.captureone.captureone13

    Then reopen Capture One and connect the camera. Click Allow.

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  • Maryam Lolo

    Hi Lily, 

    I am bearing the good news that finally tethering is working :) 

    The two commands you sent me did not work alone; However when I used all these 3 command at the same time it worked:

    tccutil reset SystemPolicyRemovableVolumes com.captureone.captureone13

    tccutil reset Photos com.captureone.captureone13

    tccutil reset All com.captureone.captureone13

     

    Thank you for your support :) 

    Maryam 

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  • Maryam Lolo

    I was too fast to celebrate.

    it worked first time but I did some test (opening and closing Capture one or turning camera on and off) and once the connection is lost (either capture one is closed or camera is off or cable is connected and disconnected), it doesn't recognize the camera again. I had to re-run the commands several time in order to make it work again. :/

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