1. Capture One and macOS Catalina compatibility
2. Precautions for macOS updates
3. Tethering your supported camera on macOS Catalina
Capture One and macOS Catalina compatibility
Capture One 12.1.4 is the first release to support macOS 10.15 Catalina. It has been tested and is supported up to macOS 10.15.1
Capture One 20 (13.1.3) is the first version to support macOS 10.15.7 Catalina.
Precautions for macOS updates
When Apple releases a major update to its operating system, e.g. macOS 10.15.x Catalina, it can be very tempting to download and install these updates right away.
We strongly advise against this for several reasons:
- The OS itself can contain bugs which can hinder your workflow drastically.
- This also applies to any hardware/cameras you may be using with Capture One. For instance, with Mac OS 10.11 El Capitan tethering was completely broken by the new OS
You may find that the application runs on an unsupported operating system, but we cannot guarantee this. If you must have the latest version of macOS Catalina installed, test your workflow end-to-end before putting it into a mission-critical production environment.
Tethering on macOS Catalina
We released an update to Capture One 20 and Capture One 12 to fix the tethering issues which arose around the updates of macOS Catalina.
Capture One 12.1.5 can be downloaded from your account on Capture One website in the Download section by scrolling down and selecting Download under Need the previous version?.
For a full overview of changes, please see the release notes.
Capture One 20 (13.1.3) in the first version to support macOS Catalina 10.15.7. Thus, if you run macOS 10.15.7, it's highly recommended that you install the latest version of Capture One.
Download the latest Capture One version here - https://www.captureone.com/en/account/download
For a full overview of changes, please see the release notes.
When launching Capture One 12.1.5 or Capture One 20 for the first time on macOS Catalina, you will be presented with multiple requests for Capture One to access various different areas of your Mac.
In order to be able to shoot tethered to Capture One, you will need to accept these requests. These requests are dictated by the operating system and there is little we can do to circumvent these access/permission requests.
Below are the screenshots of how the messages will present themselves.
Press OK or Allow.
When you first connect your camera, you will be asked if Capture One is allowed to access to removable volumes. You will need to grant access to this as well if you wish to shoot tethered.
As the message states, you may need to restart Capture One at this point. We also recommend removing the cable from your Mac, starting Capture One and then connecting the camera again.
In instances where you may have rejected these requests or selected 'Don't Allow' - you can run the command below in Terminal to reset the permissions, so that you are prompted to grant access again.
tccutil reset All com.captureone.captureone13
You will need to replace 'com.captureone.captureone13' with 'com.phaseone.captureone12' if you're a Capture One 12 user in order for this to work.
If you are a Capture One 20 user, please do not edit the commands. 'captureone13' is the name of the Capture One 20 application.
If these commands do not work for whatever reason, then it is recommended that you create a new user account on your Mac. This will provide a fresh permission user set and should allow you to tether with a supported camera.
We realise that this is not ideal - but this is the quickest and most effective way to get back up and running with Capture One and shooting tethered and will work in most scenarios.
Comments
9 comments
MacOS 15.4 was released over 6 weeks ago. Please advise as to whether there are any known issues, especially with tethering. Capture One is the only software holding me back from upgrading and getting the benefits of 15.4.
I've seen your wise recommendation that we never jump immediately onto a new version of the OS, but isn't 6 weeks enough time for you to test it out, or at least gather information from users on 15.4, especially given that there was a beta release previously? (I realize that testing the beta is no guarantee that the final production version will work but it is a way to catch bugs early.)
Thank you.
10.15.4 is unsupported until the next update to Capture One 20. We are still in the Beta phase.
That’s great news. If you are in beta phase of next update, I imagine it will be a matter of weeks or (more likely) just a couple of months. 😊
My lips are sealed. ;)
For information, Batch rename generates crash of C1 20 v 13.1.0.172 running on Catalina 10.15.5, since update from Mojave on McBkAir!
Works well on iMac High Sierra
Strange behavior of Capture One with MacOs 10.15.6!
When comes the update of Capture One?
Hi Jack
I need help to capture digital image on my phase one H20. Non of the software work as it say support not available for firewire.
I have power and device is found when I run Capture one 10 but when I click the shutter is lock and then it switches off.
Any ideas how to resolve using any software availabe.
Thanks
Shameem
Hi Shameem,
Thank you for your comment.
As you are a Phase One equipment owner, please, create a request from here - https://www.phaseone.com/en/Profile/Login?CT=SUPPORT&rurl=%2fen%2fSupportMain%2fcontact-technical-support&burl=https%3a%2f%2fwww.phaseone.com%2fen%2fSupportMain&al=1
The Phase One Support Team will shortly get back to you with a solution.
Much appreciated.
Well, that's stupid. Telling ppl not to download Apple updates. Not updating your Mac OS leaves you more vulnerable to Hackers/Malware, etc... I always try and keep my Mac up to date. Keeping your software up to date is one of the most important things you can do to maintain your Apple product's security.
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