The web-based admin portal is a centralized interface for managing Studio for Enterprise environments. It allows IT administrators to control software deployment, user access, and version policies from one place.
Contents
- Overview
- General questions
- Access and setup
- User and access management
- Version control and updates
- Deployment
- Compatibility and migration
- User type guides
Overview
The web-based admin portal provides centralized control over:
- Software downloads and version management
- User access (whitelisting)
- Device activations
- Update policies
- Administrative access
The portal is available for Studio for Enterprise plans only.
General questions
What is the web-based admin portal?
A centralized interface that allows IT admins to:
- Download Capture One installers
- Manage software versions
- Control user access
- Monitor activations
- Configure update policies
Who can access the web-based admin portal?
To access the portal, you must:
- Have an active Studio for Enterprise plan
- Have a Capture One account
- Be assigned an Admin role
The first Admin is set up by a Capture One Account Manager. Additional Admins can be added from within the portal.
How many Admins can I have?
- Studio for Enterprise: Unlimited
- Studio for Teams: One Admin only
Do users need license keys?
No. Users do not need to manually enter license keys. They sign in with their Capture One account and access is automatically applied once they are whitelisted.
Access and setup
How do I access the web-based admin portal?
- Log in to your Capture One account
- Go to Plans & Services Management (if needed)
- Select your Studio for Enterprise plan
- Click Manage Studio for Enterprise
If you are not listed as an Admin, contact your Account Manager.
What are the first steps when setting up the web-based admin portal?
-
Get Admin access
Ensure your account has Admin permissions -
Download software
Use the Download tab and review release notes -
Whitelist users
Add email addresses in the User Access tab -
Deploy Capture One
Use your deployment tool or install manually -
Verify setup
Confirm activations and versions in Overview and Version Control
User and access management
What is whitelisting?
Whitelisting grants users access to Capture One under your plan.
- Add user emails in the User Access tab
- Existing users get immediate access
- New users receive an invitation email
Can multiple users share a single account?
No. Each user must have an individual account. Shared accounts are not allowed.
What happens if a user installs a non-approved version?
- The version cannot be used
- The user receives a message explaining the restriction
- The user is prompted to contact an Admin
Version control and updates
Where can I control updates?
All update policies are managed in the Version Control tab.
What update options are available?
- Auto-update: Users are notified and can install updates easily
- Notify only: Users are informed but install manually
- Disabled: No notifications; updates are fully IT-controlled
Can I restrict which versions users can run?
Yes. You can:
- Set a maximum allowed version
- Prevent unsupported versions
- Allow exceptions for specific users
What is a version limit?
The maximum Capture One version users are allowed to run.
What are user exceptions?
Specific users who can bypass version limits, typically for testing.
Deployment
Where do I download Capture One installers?
Use the Download tab to:
- Select version
- Select operating system
- Review release notes
What if I use a deployment tool (e.g. JAMF)?
Recommended approach:
- Disable auto-updates and user notifications
- Deploy controlled versions via your tool
- Use version limits as a safeguard
What if I don’t have a deployment tool?
- Distribute installers manually
- Enable auto-updates
- Use notifications to guide users
Do users need admin rights to install updates?
Yes, if updates are installed within the application.
- Updates require write access to the installation directory
- Non-admin users may encounter failed or incomplete updates
Recommendation: If users do not have admin rights, manage updates using a deployment tool.
Compatibility and migration
Can I use the web-based admin portal with Company Mode?
Yes. The two systems are technically independent.
However:
- The web-based admin portal replaces Company Mode going forward
- The company.config file is no longer required
- You can remove it gradually or immediately
Do I need to re-whitelist users when migrating?
No. Existing whitelisted users remain active.
Why don’t I see all my plans in the portal?
The web-based admin portal supports Studio for Enterprise plans only.
Other plans are managed in Plans & Services Management.
User type guides
This section helps you identify your setup and follow the correct workflow for your organization.
Guide: New to Studio for Enterprise
Who is this guide for?
This applies if you are setting up Studio for Enterprise for the first time.
How do I get started with the web-based admin portal?
-
Get Admin access
Contact your Capture One Account Manager to be added as an Admin -
Sign in to the web-based admin portal
Access it via your Capture One account -
Download the software
Use the Download tab and review release notes -
Whitelist your users
Add user email addresses in the User Access tab -
Deploy Capture One
Use a deployment tool or install manually -
Verify your setup
Confirm activations and versions in the Overview and Version Control tabs
What should I check after setup?
- All users can sign in successfully
- Devices are activated correctly
- Users are running the approved version
Guide: Existing customers using Company Mode
Who is this guide for?
This applies if you are currently using a company.config file (Company Mode).
Can I use Company Mode and the web-based admin portal together?
Yes. They are technically independent and can run in parallel.
Do I need to remove the company.config file?
No, but it is no longer required.
You can choose one of the following approaches:
- Keep it temporarily and remove it later
- Use the web-based admin portal for new machines only
- Remove it from all machines for a clean setup
Do I need to re-whitelist users?
No. Existing whitelisted users will retain access automatically.
Guide: Upgrading from another plan
Who is this guide for?
This applies if you are moving from another Capture One plan (e.g. perpetual license or older enterprise setup) to Studio for Enterprise.
Why don’t I see my existing plans in the web-based admin portal?
The portal only supports Studio for Enterprise plans.
Other plans remain accessible under Plans & Services Management.
How do I start using the web-based admin portal after upgrading?
- Confirm your plan is active
- Make sure you are assigned as an Admin
- Access the portal from your account
- Download and deploy Capture One
- Whitelist your users
- Verify activations and versions
What happens to my previous licensing setup?
Legacy licensing systems are managed separately and are not part of the web-based admin portal.
Do I need to take any action for existing users?
Yes. Users must be whitelisted and sign in with their Capture One accounts to access the new setup.
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